CM Removals Reviews 

160
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I can’t praise CM Removals, Chelmsford highly enough for their service from beginning to end. Claire in the office was polite and helpful every time I rang up. Andy, Paul and Oliver arrived promptl... See more

Company replied

Rated 5 out of 5 stars

We had the pleasure of CM Removals moving our office - I would highly recommend these guys. Nothing was too much or too taxing they were excellent.

Company replied

Rated 5 out of 5 stars

From start to finish I was very well looked after, I can’t recommend CM removals enough. I’d been under a lot of stress and pressure for several months prior to the move, which led me to reach out to... See more

Company replied

Rated 5 out of 5 stars

We recently used CM Removals for our move from Chelmsford Essex to Cranbrook Exeter and couldn't be happier with the service. From start to finish, Andy and his team were professional, friendly,... See more

Company replied

Company details

  1. Moving Company
  2. Moving and Storage Service

Written by the company

We're CM Removals and we've been moving people for many years. A local removals company that keep costs to a minimum by reducing overheads. This saving is passed onto our customers. We are never beaten on price. Customer service is our no 1 priority and moving them safely without any stress.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

160 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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4.7

All reviews

(160)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

The guys at CM Removals made the moving day so easy for us. They were courteous and friendly and super professional. I wouldn't hesitate at all to recommend them to anyone moving home.

October 4, 2021
Unprompted review
Rated 5 out of 5 stars

The biggest thanks to the team for…

The biggest thanks to the team for moving us on Monday. They made the day so stress free! They were so helpful and worked tirelessly. They were so good with my little girl, and kept on checking if we were happy with things etc. Thank you all so much. You really really made our day! We would really recommend CM Removals!

September 15, 2021
Unprompted review
Rated 5 out of 5 stars

Moving On

A big thank you Tim for accepting our booking and being so contactable at all hours of the day
And thank you Mick and your team who were really friendly, cheerful and professional, you made us feel relaxed enough to go away and have a coffee
Looking forward to having your help again (from storage to moving in to our new house)
Huge thanks again
Judith

September 12, 2021
Unprompted review
CM Removals logo

Reply from CM Removals

Wow! Thank you so much Robin and Judith for a truly outstanding review. I promise you we print out the reviews every single week for the guys to truly appreciate what they do for not only such amazing customers but also our family of a company . We are a medium size local firm that produce outstanding results week after week . My team/ family go beyond the call of duty week on week without doubt . Thank you guys , your the best

Rated 5 out of 5 stars

Great job CM

Great service from all.Friendly and polite,even for a long journey up to Norfolk.Efficient and well organised.Good value for money.Thanks to everyone at CM

September 6, 2021
Unprompted review
CM Removals logo

Reply from CM Removals

Hi Lesley, Thank yo for your kind words. I will pass your comments onto our wonderful crew members.
Wishing you all the happiness in your new home.

Tim Bear @ Cm Removals

Rated 5 out of 5 stars

I would highly recommend this company…

I would highly recommend this company as they turned up at the stated time and were very professional and cheerful. They were also very considerate of my requests about my cats and advised me what rooms they were doing so I could move them without them escaping. They did everything by themselves and wouldn't let me lift anything lol.

August 5, 2021
Unprompted review
CM Removals logo

Reply from CM Removals

Hi Angela, thank you for taking the time to leave such a glowing review.

All the best
Tim @ Cm Removals (Essex)

Rated 5 out of 5 stars

very professional

very professional, good service and quick will recommend to others, friendly and put furniture and boxes exactly where i wanted them

July 27, 2021
Unprompted review
CM Removals logo

Reply from CM Removals

Hi Jayne,
Thank you kindly for the review.

Tim @ Cm Removals (Essex)

Rated 5 out of 5 stars

Chelmsford based CM Removals

We used CM removals to move only a relatively short distance but the guys from CM Removals were first class and collected our belongings promptly and delivered them to our new house the same day. Tim and his team were both Professional and quick to do what was needed and I would recommend them without hesitation.

July 15, 2021
Unprompted review
CM Removals logo

Reply from CM Removals

Hi Andrew,

Thank you for taking the time to review our company.

Tim @ Cm Removals (Essex)

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. On the day, Danny and the team were brilliant from the moment the team turned up until the time they left. We did not receive our keys until late on, however this was no problem and additional team members arrived to help us move in as quickly as possible. The team were also fantastic with my kids, really patient and involved them in the process! A big thank you to CM for making our move so easy.

July 5, 2021
Unprompted review
CM Removals logo

Reply from CM Removals

Hi Hari,
Always a pleasure to receive feedback from our customers.

Wish you and your family all the happiness in your new home.

Tim @ Cm Removals (Essex)

Rated 5 out of 5 stars

I received a great service from CM…

I received a great service from CM Removals. They took me on at late notice after my house sale had broken down and we only had a few days notice once it was back on.
The staff were so helpful, went way beyond what was required to ensure my possessions were collected and then delivered to my new house.
I can't recommend them highly enough.

July 4, 2021
Unprompted review
CM Removals logo

Reply from CM Removals

Hi Mark, glad to be of assistance at the last minute to beat the stamp duty deadline. All the best in your new property.

Kind regards
Tim @ Cm Removals (Essex)

Rated 5 out of 5 stars

Great and experienced team

Great and experienced team, Dan runs a tight ship and they were all fantastic, even though we had to wait for the keys, they understood and were very patient. Would highly recommend CM Removals.

July 4, 2021
Unprompted review
CM Removals logo

Reply from CM Removals

Hi Louise , a stressful day for you guys . Our staff deal with the stress every day of every week especially lately with the stamp duty deadlines etc. Glad to be of assistance. Wishing you all the happiness in your new home.

Kind regards

Tim @ Cm Removals (Essex)

Rated 5 out of 5 stars

Just great./ All we could have asked for.

At a very busy time they dealt with an unexpected change in requirements without a fuss. They were polite, friendly, efficient, careful with our possessions and a pleasure to deal with.

July 3, 2021
Unprompted review
CM Removals logo

Reply from CM Removals

Hi Rodney , thank you for taking the time to review our company. All the best

Rated 5 out of 5 stars

Excellent movers

Not only would we recommend this firm, we already have!
The moving team were a professional, friendly, efficient, and jolly bunch who took great care of our possessions and the properties that we moved in and out of. Packing boxes, tape, paper and bubble wrap were all provided in plenty of time and the move was so smooth it forgot to be stressful.

July 3, 2021
Unprompted review
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Reply from CM Removals

Many thanks for your recommendation. I will pass on your kind words onto our crew.

Tim @ Cm Removals ( Essex)

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Guys were on time, professional and friendly. I have already recommended them to family

July 3, 2021
Unprompted review
CM Removals logo

Reply from CM Removals

Hi Theresa, no better form of advertisement than recommendation from previous clients. Thank you and all the best.

Rated 5 out of 5 stars

Highly recommend

Couldn't fault the removals team, very professional, handled our stuff with care, got us relocated 150 miles away and competitively priced :)

July 3, 2021
Unprompted review
Rated 5 out of 5 stars

Very Impressed

Contacted CM Removals after looking at other removal companies on line and,CM came out most favoured.
From the moment that Alf,Mark,and Mike turned up bang on time there were brilliant.Respecting and taking on board any requirements we had. The Crew were polite, had a good sense of humour,(which counts for a lot on moving day)!
All packed up and ready to go. On unloading nothing was to much trouble for them. Would certainly recommend, once again, thank you.
Nigel & Helen

June 7, 2021
Unprompted review
Rated 1 out of 5 stars

We are moving

Hi Tim thanks for your reply. I do find it unbelievable that you should be so aggressive in your reply, I absolutely realise how busy removal companies are which is why I only commented after waiting a week for a response. I am sorry you were unable to trace all my messages left in your answer phones but for your information I left two messages on the 01245 number and one on the 01376.
It's true I personally have no knowledge of your company as I was never able to speak to anybody as the phone was not answered and messages never replied to. I have certainly not tried to damage your company only reviewed my own experience to date. As regards to your personal attack on me, a potential customer, I make no comment but leave it for others to decide. It's such a pity your phone's are not answered as quickly as this trustpilot review. I wish you well for the future.

June 6, 2021
Unprompted review
Rated 1 out of 5 stars

Unreliable

My other half booked CM Removals thinking they would be a reputable firm but we've had to cancel and go elsewhere after no communication whatsoever from them. Boxes were due to arrive at start of last week, we stayed in but nothing came. Chased them up but apparently the boxes were out of stock. No email or explanation, we've had to chase them. Really poor service

May 31, 2021
Unprompted review
CM Removals logo

Reply from CM Removals

Hi,it may be helpful to leave review from our clients name so we can respond to your comments. We have no listing of your personal details. There has been a massive shortfall in the uk of cardboard boxes due to the unprecedented volume of people moving home in the uk prior to 30th June deadline. I await your partners details so we may respond. Thank you

Rated 1 out of 5 stars

Very poor service

Very poor service, Tim must have a lot of numbers on his phone saying (do not answer). After we had a few problems he wouldn’t pick up the phone to my girlfriend so called him on my phone and he picked up right away. After I explained who I was he no longer picks up my calls. On the day of the move we was told very rudely that we can’t take the wardrobes as they need to be dismantled (which we as not told prior to this) So i took them down. Then they left us to go and do another job and said as soon as we get the keys they would come and unload. Arrived at the new house at 12 o clock and phoned them and they had the lorry parked at the new house on the drive blocking the garage meaning we couldn’t park or do anything. They then didn’t turn up till 430
And a number if things have been damaged and Tim wont even come round to have a look. Would strongly recommend you avoid this firm.

May 18, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service - we'd use them again. Friendly & efficient team who packed us one day and moved us the next.
Prior to moving we emptired the fridge freezer, or so we thought. When we opened it at the other end, we found that we left a dozen eggs in the fridge. They all survived!

May 15, 2021
Unprompted review
CM Removals logo

Reply from CM Removals

Hi Glyn, Thank you for the glowing review. We finally got there after over 6 months of waiting for the completion date . Enjoy your eggs 😂 and wish you all the best in your new home .
Tim Bear @ Cm Removals

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