CMYCLOTHES Reviews 108

Reply from CMYCLOTHES

Jul 6, 2025

We're really sorry for the experience you've had — we completely understand your concern.

Earlier this year, we faced serious delays with shipping and customer service due to limited capacity. At that time, I was still handling everything myself, which unfortunately caused missed emails and slower responses.

Since then, we’ve made major improvements:
✅ We now have dedicated support
✅ Orders are processed and shipped within 1–2 weeks
✅ Cancellation requests are handled much faster

Please reach out to us again at cmyclothesmain@gmail.com — we’ll make this right with a full refund and offer you a free jersey as an apology and to show how much we’ve improved since.

Thanks for your patience and feedback — it truly helps us grow.

– Team CMYClothes

Reply from CMYCLOTHES

Jul 6, 2025

We're really sorry to hear this, we completely understand your frustration.

Your order was placed during a time when we were dealing with major shipping issues, and I was still managing everything on my own, including customer service. That sadly led to delays and poor communication, which we're truly sorry for.

Since then, we've made serious improvements:
✅ Shipping now takes 1–2 weeks
✅ Every order receives tracking
✅ Support is now handled by a full-time team

Please email us again, we’ll provide a full refund and send you a free product so you can experience the improved service we’re now proud to offer.

Thanks again for your feedback, we’re committed to making this right.

Reply from CMYCLOTHES

Jul 6, 2025

We're really sorry to hear about your experience — especially from earlier this year.

Back in January, we were still growing and going through some serious issues with shipping delays and limited customer support. At that time, I was running everything solo, and unfortunately that led to delays in communication.

Since then, we've made major improvements:
✅ Dedicated support team
✅ Faster shipping (within 1–2 weeks)
✅ Real-time tracking updates

Please reach out to us again — we’ll give you a full refund and send you a free T-shirt to show how much we’ve improved since then. Your feedback helped us grow.

Reply from CMYCLOTHES

Jul 6, 2025

We’re truly sorry for the experience you had — it’s not how we want anyone to feel after ordering from us.

This order was placed during a period where we were facing serious delays due to customs issues and I was still handling everything by myself, including shipping and support. Since then, we've made big improvements to both our logistics and communication.

Orders now ship faster, with tracking updates, and usually arrive within 1–2 weeks.

Please reach out to us again via email — we’ll make this right with a full refund and send you a free jersey so you can see how much we’ve improved.

We really appreciate your patience and feedback.

Reply from CMYCLOTHES

Jul 6, 2025

We’re really sorry to hear about your experience — this was clearly not up to the standard we aim for, and we understand your frustration.

This order dates back to a time when we were just starting out. At the time, I was running everything alone, and unfortunately many shipments were delayed or held by customs, which caused serious issues with order processing and communication.

Since then, we’ve made big improvements:
✅ Our logistics are now streamlined
✅ Orders arrive within 1–2 weeks
✅ Customer service response time is much faster

We’d love the chance to make it right. Please email us again with your order number — we’ll issue you a full refund and send you a free jersey so you can experience how much we’ve grown since.

Thank you for your honest feedback — it’s helped us improve.