The Co-operative Bank Reviews 

I used the 159 service to place a call with Smile's fraud team after receiving what I thought were scam messages about my account. I received prompt, professional and friendly help, was taken seriously and listened to carefully. All the issues were resolved and I had lots of opportunities to ask questions and get all the information I needed. It was a huge relief to get straight through to a person who could help me, rather than battling scripted menus that don't have the option needed. Excellent service.

Excellent customer service and easy online banking service

I recently visited Southend branch and found the staff very pleasant and helpful.

Terrible app, abysmal lack of customer service (I've been a customer for far too long and endured their shabby standards for too long). Honestly, they make it impossible to get the help you need. And forget a fair interest rate, other banks manage to maintain 5% and pay interest daily, but Smile will leave you with a frown. I'm done with them.

This review is about my experience with them over decades, everything from issues finding and accessing benefits, to ever decreasing interest rates and a badly designed app. They will likely try to invalidate this as I have not bothered to raise another issue with them, instead I just instructed them to close my account. Let's see if TrustPilot can be trusted to keep my review or, if they are more interested in proping up poor businesses.

I’m an elderly man with tinnitus and hard of hearing. Handling my fraud case this morning was a familiar voice of the most patient, understanding and helpful young woman named Kacy who was able to communicate extremely well, speaking slowly enough and clearly she really gave the best experience in the face of my difficulties and problems. I remembered her helpful voice from a few similar problems in the past and would recommend her and others in this caring bank to anyone! 👌👌👌

Stacey was very helpful and friendly, just a shame so many details have to be read out and harvested as part of the process (e.g. why do you need to know how long I have been in my job, how long I have lived in my house, whether I have a mortgage or not etc?)

Great telephone switching server and service. Great to have dedicated bank advisor.

Effortlessly opened a new account with help from Stacey, friendly as well as very professional in doing what was requested from her, and an asset to the coop bank

I use online banking. The system is very easy to use. I'm very happy with it.
This past week the Co-op alerted me to a scam on my account - someone was using my details to try to withdraw money illegally. The matter was dealt with promptly. No money was lost. The Co-op person I spoke to was helpful, supportive and very efficient.

Not being technically able I found this process of applying somewhat challenging. However you were patient and eventually we got through the process. I was grateful that you did not abandon the transition and persevered to completion.

I have been a customer for many many years. I can honestly say that I have had superb customer service throughout the many, many years I have been with this bank.

The customer service for the coop bank was excellent! They guided me through the whole process of switching my account over! I would most certainly recommend this company!

I have been with the Cooperative Bank for many years and I would not go any where else. I know my account is safe and if I suspect fraudulant activity they respond immediatly. I get regular up dates on security. They give plenty of notice if the APP will not be available during certain times and customer service is excellent in my experience

I have banked with the Co-Op since 1983. They are an ethical bank. I have always found them to be customer focused and efficient. I have other bank accounts but the Co-Op is and always has been my personal bank and I will never change. I have never found another bank as good as the Co-Op.

“The account opening process was simple and straightforward. The website was easy to use, and everything was clear.”

Staff were friendly and knowledgeable. The waiting time to be seen was acceptable and the young lady who assisted was able to sort out the tasks needed that I was unable to achieve.

Just opened a savings account with the Coop Bank. It was efficient, speedy and straightforward. What's not to like? If only...

I have been member of Co-Op bank for about 40 years or more, I have always been very happy with them, and would recommend them

Easy to switch from my main bank and hopefully I will receive the bonus offered.
I was kept informed through the process.
Their website is very straightforward and easy to use.