Co-Ownership  Reviews 981

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 114 reviews, reviewers overwhelmingly had a great experience with this company, often describing the entire process as exceptional, fantastic, and brilliant from start to finish. Customers consistently praise the staff for their helpfulness, professionalism, kindness, and ability to clearly explain complex information, making the experience smooth and well-managed. Many people highlight the excellent customer service, noting that staff go above and beyond to provide support and reassurance, exceeding expectations and helping dreams come true. Reviewers frequently mention feeling informed, supported, and that every aspect of the transaction was handled with efficiency, leading to a stress-free and swift process. The company's ability to help individuals purchase homes, even without all the funds, is greatly appreciated, with many recommending their services for a pleasant and straightforward experience.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as professional, helpful, and easy to... See more

Service

Customers consistently note positive experiences with service, describing it as seamless, helpful, and... See more

User experience

Users describe positive interactions with user experience, consistently reporting that the process was... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting their professionalism... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish my experience with 55+Co-ownership has been exceptional, and everyone I dealt with have guided me through the process with ease. Without them I wouldn’t be sitting in my new fore... See more

Company replied

Rated 5 out of 5 stars

The process with Co-ownership from start to finish was fantastic. They explained everything clearly. The website was easy to access and documents easy to upload. Any queries we had were answered quick... See more

Company replied

Rated 5 out of 5 stars

Great experience from start to finish! Any enquiries were replied to in a timely manner and any staff I spoke to were lovely and friendly making the whole process that much more relaxed. Thank... See more

Company replied

Rated 5 out of 5 stars

I recently received correspondence from the Energy Team at Co-ownership about an energy grant. I applied and was quickly contacted by Kim from the Customer Services team, who clearly explained what I... See more

Company replied


Company details

  1. Housing Association

Written by the company

Co-Ownership is a not-for-profit organisation helping people become homeowners. Since 1978 we've helped over 35,000 people buy their own home in Northern Ireland, and currently have over 11,000 co-owners. We are a registered charity and are regulated and part funded by the Department for Communities.


Contact info

4.9

Excellent

TrustScore 5 out of 5

981 reviews

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Asks customers to review

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Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Friendliest staff who explained and simplified the whole process from start to finish. I can't rate them highly enough. If there was 10 stars , I would rate them 10

October 16, 2024
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Reply from Co-Ownership

Thank you so much for this feedback and congratulations on your new home!

Rated 5 out of 5 stars

Dream come true

I've been trying to buy a house for over 10 years and coownership made it possible for me.
I finally have a place to call home.

October 11, 2024
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Reply from Co-Ownership

We're so pleased to hear this. Many congratulations!

Rated 5 out of 5 stars

For me it only took upto 4 months to…

For me it only took upto 4 months to get somewhere. I thought the process moved very quickly and smoothly. The only thing I had bothered with was the Co-ownership online website but the rest of the process was quickly done.

September 27, 2024
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Reply from Co-Ownership

Thank you for this feedback, and all the best in your new home.

Rated 5 out of 5 stars

Courteous

Courteous, helpful and positive throughout a very long house buying experience.
This opportunity has changed our lives and we can relax knowing we have the security of a home for life.
We can’t thank you enough.

September 13, 2024
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Reply from Co-Ownership

So pleased to have been able to help Louise, congratulations on your new home!

Rated 5 out of 5 stars

Couldn’t have bought a property without…

Couldn’t have bought a property without the help of Co- Ownership, staff are very friendly quick and efficient.

August 28, 2024
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Reply from Co-Ownership

Thank you for the feedback and congratulations on your new home.

Rated 5 out of 5 stars

Everything was explained and forms etc…

Everything was explained and forms etc made easy to complete. Help available if required. Very straight forward making the buyer the most important person, and the transactions very easy and quick.

August 2, 2024
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Reply from Co-Ownership

Thank you Sharon, enjoy your new home!

Rated 5 out of 5 stars

Over 55's

I was able to do everything online so no need to make journeys into Belfast
So all went through quickly and if I needed any questions answered I could email or ring and everyone was helpful and friendly

August 16, 2024
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Reply from Co-Ownership

Thank you for your feedback, best wishes in your new home.

Rated 5 out of 5 stars

Best way to get on that property ladder 😁

Co ownership was my only choice I had but they made the process very easy and stright forward for me 😁. Always kept me in the loop and genuinely really nice people. I gave 5 *. Well deserved 👏 🙌 ❤️

August 16, 2024
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Reply from Co-Ownership

Thank you for your kind comments and congratulations on your new home.

Rated 5 out of 5 stars

Excellent service

I received an amazing service from Co-Ownership. Prompt in their correspondence, professional in their dealings and were very helpful overall with guidance as to my next steps. A very positive experience and I'd be happy to use them again at anytime.

August 16, 2024
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Reply from Co-Ownership

Thank you for your feedback and best wishes in your new home

Rated 5 out of 5 stars

great service

great service
everything went very smoothly and we were advised at every level at what was happening. strongly recommend

August 2, 2024
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Reply from Co-Ownership

Thank you Elaine, all the best in your new home

Rated 5 out of 5 stars

I went through Co-Ownership with my…

I went through Co-Ownership with my partner to buy our first home as first time buyers.

The process was very easy and they had all the information and a decision back with us within 3 weeks.

I would recommend Co-Ownership for anyone trying to get in the property ladder.

July 31, 2024
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Reply from Co-Ownership

Thank you Karen and congratulations on your new home

Rated 5 out of 5 stars

The best experience!

Co Ownership has made my dream of owning a home become a reality! The staff that work for Co Ownership are personable, quick to respond and very helpful! The application process was incredibly straight forward and communication has been fantastic throughout.

July 29, 2024
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Reply from Co-Ownership

Thank you so much for your feedback and congratulations on your new home!

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