Co-Ownership  Reviews 981

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 114 reviews, reviewers overwhelmingly had a great experience with this company, often describing the entire process as exceptional, fantastic, and brilliant from start to finish. Customers consistently praise the staff for their helpfulness, professionalism, kindness, and ability to clearly explain complex information, making the experience smooth and well-managed. Many people highlight the excellent customer service, noting that staff go above and beyond to provide support and reassurance, exceeding expectations and helping dreams come true. Reviewers frequently mention feeling informed, supported, and that every aspect of the transaction was handled with efficiency, leading to a stress-free and swift process. The company's ability to help individuals purchase homes, even without all the funds, is greatly appreciated, with many recommending their services for a pleasant and straightforward experience.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as professional, helpful, and easy to... See more

Service

Customers consistently note positive experiences with service, describing it as seamless, helpful, and... See more

User experience

Users describe positive interactions with user experience, consistently reporting that the process was... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting their professionalism... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish my experience with 55+Co-ownership has been exceptional, and everyone I dealt with have guided me through the process with ease. Without them I wouldn’t be sitting in my new fore... See more

Company replied

Rated 5 out of 5 stars

The process with Co-ownership from start to finish was fantastic. They explained everything clearly. The website was easy to access and documents easy to upload. Any queries we had were answered quick... See more

Company replied

Rated 5 out of 5 stars

Great experience from start to finish! Any enquiries were replied to in a timely manner and any staff I spoke to were lovely and friendly making the whole process that much more relaxed. Thank... See more

Company replied

Rated 5 out of 5 stars

I recently received correspondence from the Energy Team at Co-ownership about an energy grant. I applied and was quickly contacted by Kim from the Customer Services team, who clearly explained what I... See more

Company replied


Company details

  1. Housing Association

Written by the company

Co-Ownership is a not-for-profit organisation helping people become homeowners. Since 1978 we've helped over 35,000 people buy their own home in Northern Ireland, and currently have over 11,000 co-owners. We are a registered charity and are regulated and part funded by the Department for Communities.


Contact info

4.9

Excellent

TrustScore 5 out of 5

981 reviews

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Rated 5 out of 5 stars

Excellent

Excellent. Helped me get the home I wanted with minimal fuss.

December 11, 2024
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Reply from Co-Ownership

Thank you for your feedback and congratulations on your new home.

Rated 5 out of 5 stars

Applying for Co-ownership was very…

Applying for Co-ownership was very straightforward and easy to understand. Communication has been great would definitely recommend co-ownership

December 9, 2024
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Reply from Co-Ownership

Thank you for your feeback, it's great to hear about your experience. Best wishes for the future.

Rated 5 out of 5 stars

Co-ownership recommended to everyone

It was such a straightforward application process. All information was given to us at each stage and we were well informed of everything. It is such a great way to get onto the property ladder as first time buyers. I will definitely recommend to anyone I know going to but their first home.

December 4, 2024
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Reply from Co-Ownership

Thank you very much for your positive feedback, we're really pleased to hear it all went so well for you. Best wishes.

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing! Didn't even take 12 weeks to finished what it was amazing because I moved in time for Christmas

December 6, 2024
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Reply from Co-Ownership

We're so pleased to hear your feedback, congratulations on your new home!

Rated 5 out of 5 stars

Excellent service

Excellent service. Co Ownership made it possible for me to purchase a house in an area that suited the kids for school.

December 6, 2024
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Reply from Co-Ownership

We're so pleased to hear this, all the best in your new home.

Rated 1 out of 5 stars

Waste of time, don’t even bother

Seeing as I was buying first time I decided to give this a go. Phone call to be told my application would ‘likely’ be rejected due to a late payment, £100 application fee, but my luck it got accepted, give you 5 months to look for a house? Found my dream house, sale agreed, found issues in the inspection, give them a 3 week to fix it, rejected. So we’re already 10 weeks away from the deadline, so how am I meant to find another property in the next 10 weeks before meeting the deadline???? The issue in the house could’ve been resolved as I had planned for someone to look at it, but Co ownership does not allow this, £550 property assessment and £440 returned (which took a week to get refunded), who can actually be bothered with this type of stress?? Does this ‘charity’ think people have all the money in the world to waste on property assessments when trying to buy a house?? This is meant to be something to help people to get into the property ladder, but make it impossible to do so. So save your money kids and go for a mortgage, also a lot of vendors purposely avoid Co ownership applications because of the length of time ‘waste of time’ it takes to do applications. Btw, 1.8 million people in Northern Ireland and this only owns 10,000, meaning it’s not even 1% of them in NI. Do not be fooled .

Edit: from the response, so in 10 weeks I’m meant to find a house, get sale agreed (most vendors avoid Co own) pay another £550 for an assessment, and then have to wait another 3 weeks for it to fall through? Is ir meant to be ping pong until the deadline to the point I don’t have a house in the end? Instead I’m wasting £200+ ? This is not worth the stress and the horror stories are to be believed. The house I was looking at was in good condition and even advertised as ‘Co ownership’ house but even the seller knew it weren’t the stress.

October 30, 2024
Unprompted review
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Reply from Co-Ownership

Hi Cerys, thank you for your feedback, we're sorry that this is how you feel. We have tried to contact you over the last week to understand your feedback better but have not been able to connect with you. We have looked into this and appreciate that it was disappointing that the home you wanted to purchase through Co-Ownership needed some works and the vendor was not willing to do these. As we use public and charitable monies to fund the homes we purchase we must ensure that they are of a good standard. We wish you all the best for the future.

Rated 5 out of 5 stars

very helpful

very helpful, and faster than i expected. Thank you very much!

November 21, 2024
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Reply from Co-Ownership

Thank you for your feedback, best wishes in your new home.

Rated 5 out of 5 stars

Fantastic service

Co-ownership have been a fantastic company to deal with. From start to finish through the application process, everything was clear and concise. Friendly staff to talk with and ask advice and queries.
Would definitely recommend to first time buyers. Everything has been open and straight forward.

November 5, 2024
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Reply from Co-Ownership

Thank you so much for this feedback. Congratulations on your new home.

Rated 5 out of 5 stars

5 stars

Co ownership is the only way we could buy a home and they where excellent from start to finish couldn’t recommend enough

November 5, 2024
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Reply from Co-Ownership

Thank you so much, congratulations on your new home!

Rated 5 out of 5 stars

Brilliant!

Co-ownership were brilliant the entire way through. Any issues that arose, were sorted the day or day after we mentioned to them. Definitely recommend.

October 18, 2024
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Reply from Co-Ownership

Thanks for your review Kevin. Congratulations on your new home.

Rated 5 out of 5 stars

Had a great experience ,service was…

Had a great experience ,service was excellent everything was easy to fill in and process. If I had any questions there was always a helpful voice on the other end of the phone. The process was stress free and made buying a house exciting.

October 30, 2024
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Reply from Co-Ownership

We're so pleased to hear this, congratulations on your new home!

Rated 5 out of 5 stars

Co ownership were great

Co ownership were great, we had a few minor issues with our mortgage lender requiring information changed quickly and co ownership were speedy to update this on their end causing a smooth process

October 18, 2024
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Reply from Co-Ownership

Thank you for your feedback and best wishes in your new home.

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