Coady Phillips Reviews 17

We rented a property from Coady Phillips in September 2023 until September 2024 and we could not have asked for more support and help when we needed it. They were always available when we needed to talk to them and on hand for any problems which we only had one or two which were dealt with quickly and with no issues. A wonderful estate agent and lovely people too who we would deal with anytime. They even gave us advice when we moved outside of London to help with our next rental property.

Had to contact this company multiple times to request details on a commercial property. When they eventually did contact me, they were then meant to arrange a viewing, and get back to me. Two days later, when they HADN'T got back to me, I called again. Spoke to the rudest and most unhelpful lady ever, who informed me that Phil was out, and she couldn't guarantee him returning my calls, and suggested she give me his email address so I could email him. I told her I wasn't in a position to take down an email address, nor send an email, and I asked that she email Phil herself, and get him to call me. But in the world of the inefficient, incompetent and perpetually offended staff member, this was too much, expecting her to actually provide some sort of customer service and do her job, so within minutes I received a call back from Phil, about my "aggressive tone", to his "crying" staff member!! So here's a couple of observations and suggestions. Phil was quite obviously easily contactable by his office given that he called minutes later - so perhaps in future just do your job and pass on messages or send emails yourself, rather than trying to get your clients to do your job for you? And don't insult everyone's intelligence by doing the "crying" thing, to cover up for and excuse your poor customer service. I'll now contact the owner of the property directly via Land Registry details and tell them I'm interested in it, but have been held up and stymied by the agents they've engaged who are absolutely hopeless.

Absolutely useless. They won't get back to you, they don't answer their phones. They have a completely rude attitude. Waste of my time. The estate agent didn't even speak about the rental. And, even after wanting to put down a deposit I was dismissed profusely and ignored. Unprofessional and the owner is stuck up. -1/5

Great experience, extremely helpful throughout all the purchase process, thank you Phil & the team!

Coady Phillips have been amazing with my move and I have been with them for years and they have always been so helpful and kind. Candice and Joanne are amazing and I am so grateful for their help.

Samatha is my property manager. She is a legend. Sam came to inspect my property a couple of weeks ago and I advised her of a few small issues I was having. I mentioned these issues a few times previously but nothing happened. Within in 2 days, I’ve had engineers contact me about each separate issue . It is so nice to be heard.
Sam is so friendly, organised and very professional. Thank you so much Sam, you have another happy tenant x

Coady Phillips have been brilliant and so helpful moving into my new place. Joanne and Candice have gone above and beyond for me. They have been amazing.

By far the best agent we have met. After getting our house valued and deciding to put it on the market, it was photographed and online within hours. Phil and his team were exemplary; their attention to detail, timing, confidence in selling our property and reassuring advice throughout the sale were a lesson to anyone in the industry, or any industry dealing with the public. Experienced and thorough, we were very pleased with the service from start to finish. We recommend Coady Phillips, a well run business which goes that extra mile, 100%

A great service by Coady Phillips from beginning to end! I did hit a bit of a bumpy road but Phil helped me navigate my way through and also went above and beyond at times. Would highly recommend their services.

Phil and his team were fantastic from start to end. I couldn't be happier with my new purchase and the help he gave me too make it happen.

Such an excellent professional service that took the stress out of selling …. available quickly to answer any queries. We couldn’t fault Phil on anything at all ….on the contrary he made our sale happen within days for which we are extremely grateful .

I was looking for a local estate agent to sell our house. I had been poorly served by larger estate agents locally in the past and so I was seeking a smaller company, hoping it would give better service.
I couldn't have been happier with the care and attention received from all the staff.
I was impressed by the professionalism and honesty shown in bringing our house to market and successfully concluding the sale.
The 'hands on' assistance given was incredibly helpful.

We dealt with Coady Phillips when we bought our first flat. They've been extremely helpful, professional and honest throughout the whole process. Highly recommended!

Most probably the worse experience I have ever had with an agent considering the size of this very small agent you would like to think they value customers far from it.

I moved into prospect house which is on Homesdale road advertising Luxury 1 and 2 bed apartments this is far from it and what they should be advised as is Damp and poorly built apartments , considering they are charging £1550 for a 2 bedroom flat isn’t cheap considering the local mark much better flats towards Bromley south.

I first moved in 6 months ago within 2 weeks I started to notice damp in my sons bedroom who is 5 I decided to clear the damp and see what happens within 24 hours the damp appeared again and growing up to the celling from the group , I contacted Cody Phillips and they said quoted from Candace are you just trying to be awkward can you not afford your rent !!! yes she said that !!! Anyway the whole flat become riddled in damp and all Cody Phillips told me to do was open the window , they couldn’t careless , after experiencing these issue I decided to speak to everyone in the flat and I was shocked to know that every single flat has severe damp issues and again nothing is getting done.

Within the flat the toilet flusher has fallen off , plug socks hanging out of the wall , exposed wires in a 5 year olds bedroom and all Cody Phillips will abuse you and do nothing sort any issues , within prospect house I have seen 5 people leave within 6 months bearing in mind they would of only been in the property 3 to 6 months as they are brand new.

The most shocking badly managed estate agent I have come across and all you need to do is look into the reviews and you will notice everyone has had the same experience with these pathetic little estate agency , considering most agency’s local seem to be a lot bigger and much better with customers service.

Both the environmental health and property ombudsman is very much aware of this issue and have serval complaints from Mulit people , which was confirmed by the environment team.

They like to throw around we have been in busy 25 years but with only 1 office !! Doesn’t mean your good at what you do unfortunately!! Before you use definitely local agents considering , Foxtons , KFH , Acorn and much more bigger and better agents to deal with.

I’m currently in the process of uploading photos and emails online regarding my experience with Cody Phipps so please do your research and don’t use them.

Please avoid this one like the plague. Phil Coady showed me 2 properties over the course of 2 months and because I did not buy any of the property he has refused to show me any more properties. He is very vindictive and unprofessional.

Awful. I’m sorry, but this is not an estate agent I could ever trust.

A truly terrible time with this estate agent. Sincerely recommend to anyone looking in the Bromley area to seek an alternative estate agent.