COAX Copenhagen Reviews 636

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their premium feel, stunning looks, and excellent fit. Many consumers also highlight the beautiful and attractive packaging, often describing it as a luxurious experience. The delivery service is frequently mentioned as fast and efficient, and the customer service receives widespread acclaim for being responsive, helpful, and exemplary in resolving issues. However, some customers experienced issues with their orders, including receiving incorrect sizes or products that did not match the website's presentation. A few people also reported that some items were of surprisingly low quality or had minor defects upon arrival, such as runs in the fabric or misplaced buckles. Additionally, some reviewers noted that delivery times could be longer than expected, especially for international shipments.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the high quality, beautiful designs,... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality, luxurious feel,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising fast and reliable shipping,... See more

Order

People report ambiguous experiences with their orders. Many customers praise the easy ordering process, fast... See more

Customer service

Consumers generally express high satisfaction with customer service. Many reviewers highlight the... See more

Based on these reviews

Rated 5 out of 5 stars

Very sleek and elegant with a hint of naughty! Very soft and well made items and the shipping time was impeccably short! The item packaging was beautifully wrapped in pastel pink paper and the boxes w... See more

Rated 5 out of 5 stars

I recently purchased a pair of sexy boxers for men and hot pants for women from COAX Copenhagen, and I couldn’t be more satisfied. The quality is absolutely fantastic – both products feel premium, loo... See more

Rated 5 out of 5 stars

Your store has been great to interact with. The first order took a long time arriving when I emailed about it the response was fast and helpful. When our order arrived it was packaged attractively an... See more

Rated 5 out of 5 stars

My first purchase and UPS made a complete mess of my delivery, after two days of trying to locate my delivery I was told by UPS to refer to COAX Copenhagen. I emailed thier customer service team and... See more


Company details

  1. Lingerie Store

World wide delivery

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

636 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

As advertised

Item came very quickly. Item looks just like the item listed on the website. I look forward this weekend to utilizing this item with my wife.

April 14, 2026
Rated 1 out of 5 stars

I am super disappointed with my last…


I am super disappointed with my last order.

The bodystockings I have ordered says “one size”, but actually it is too small for my wife and the etiquette says size “S”.

The costs now sending back to Denmark is not in relation to the price.

April 13, 2026
COAX Copenhagen logo

Reply from COAX Copenhagen

Dear Alex,

Thank you for your review - and we’re truly sorry to hear that the style did not meet your expectations.

This bodystocking is one of our most popular styles, and we never receive feedback regarding sizing. It is designed as a “one size” model, which is labeled as 'S/L' both on the packaging and the product tag.

If you have any questions before purchasing in the future, you are always very welcome to reach out - we’re happy to help guide sizing as best as possible.

Best regards,
COAX Copenhagen

Rated 5 out of 5 stars

Truly beautiful lingerie

Truly beautiful delivery. Neat packaging with attitude. Top quality and style. Thank you for the bonus gift inside. Kind, luxurious lingerie. You are for sure my source of buying in the future. Very pleased and happy.

April 6, 2026
Rated 5 out of 5 stars

Very happy with my order

While it took a while to receive the order from Europe, understandable, it was worth the wait. My items were beautifully packaged with love, and the things I ordered were beautiful and of high quality designs and craftsmanship. I'd recommend and reorder from this unique company.

April 7, 2026
Rated 1 out of 5 stars
COAX Copenhagen logo

Reply from COAX Copenhagen

Hi,

Thank you for your review - we completely understand that waiting can feel frustrating.

Your order has been shipped and is on its way. The latest tracking update shows it is moving through the network and arrived at the USPS Regional Facility in Queens, NY on April 13.

You selected our budget-friendly shipping option (delivery time up to 7 business days), and with the Easter holidays in between, it can feel like it’s taking a bit longer. That said, everything is progressing as expected, and your parcel is on track.

We truly appreciate your patience - your order should be with you very soon ✨

Best regards,
COAX Copenhagen

Rated 5 out of 5 stars

You sent the wrong size.

You sent the wrong size. I was incorrect. The wrong size was ordered. I have corrected the review.

March 23, 2026
COAX Copenhagen logo

Reply from COAX Copenhagen

Dear Michael,

Thank you for your feedback - and we’re very sorry if we’ve made a mistake with your order.

Of course, if the wrong size was sent, we will absolutely make it right for you. To assist you properly, we kindly ask that you contact our customer care team directly, as we’re unable to resolve order-specific issues through the review platform.

Please reach out to us at sales@coaxcopenhagen.com
, and we’ll take care of this for you right away.

Warm regards,
COAX Copenhagen

Rated 2 out of 5 stars

The item was not delivered and i have…

The item was not delivered and i have not received a notification to where to pick it up

March 27, 2026
COAX Copenhagen logo

Reply from COAX Copenhagen

Thank you for your review, Giulia.

We’re very sorry to hear about your experience. According to the tracking information, a delivery attempt was made, and the parcel is currently being held at your local post office for collection.

In these cases, the local postal service normally leaves a notification or contacts the recipient directly regarding pickup. Unfortunately, this part of the delivery process is handled by the local carrier, and not something we can control.

We would be more than happy to help you locate the exact pickup point and assist further - please feel free to contact us directly at sales@coaxcopenhagen.com
, and we’ll make sure you receive your order.

Warm regards,
COAX Copenhagen

Rated 5 out of 5 stars

Super experience!

Great items to choose from, easy ordering process, swift delivery and great packing!! wrapping paper and bows :)

March 23, 2026
Rated 1 out of 5 stars

I have not received my order yet.

I have not received my order yet.

March 23, 2026
COAX Copenhagen logo

Reply from COAX Copenhagen

Dear Jim,

We’re very sorry to hear this.

According to the tracking information, your parcel has been delivered and placed in your mailbox. We kindly recommend checking your mailbox.

If you’re still unable to locate it, please contact our customer care team at sales@coaxcopenhagen.com
- we’ll be happy to assist you further and look into this with you.

Warm regards,
COAX Copenhagen

Rated 5 out of 5 stars

Great quality

Great quality, true to look and claims made on their site. Finally clothes that are well made and affordable. Customer service is top notch, answered à question of mine within a day, super helpful!

March 20, 2026

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