Beautiful, unique pieces that are well made with quality materials. Feel and look very high end. I am smaller in size and always have issues finding things that fit properly…this was not an issue! I... See more
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Returning customer here. Everything worked extremely smoothly as always, from ordering to delivery. We also really appreciate the extra gift wrapping. The article is exactly as described and the size... See more
Company replied
Very nice shopping experience and the item arrived very nicely packaged. It took a bit longer during shipping due to the international shipment, but still got here fine
My first purchase and UPS made a complete mess of my delivery, after two days of trying to locate my delivery I was told by UPS to refer to COAX Copenhagen. I emailed thier customer service team and... See more
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World wide delivery
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4.5
Excellent
783 reviews
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Replied to 95% of negative reviews
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Horrendous business
Horrendous business. My partner ordered a set which was rather expensive. On arrival there was no tag on the item, there was a stain on the label it looked cheap material. Sizing is wayyyy out and when i complained its taken countless emails and has now taken over a month to even get a refund. Even the postage was expensive and they refused to even admit there was a fault and refund the postage. DO NOT SHOP with this company absolutely horrendous
January 19, 2026
Unprompted review
Reply from COAX Copenhagen
Hi Rebecca,
Thank you for taking the time to leave a review. I’m genuinely sorry to hear you feel you’ve had such a horrendous experience - that is absolutely not how we want any customer to feel after ordering from COAX Copenhagen.
We have processed your return in line with our terms, and once the parcel arrived back to us, the items were inspected. We did not find stains or any issues that appeared out of place on our end. That said, we’re sorry the items didn’t live up to what you expected in terms of feel, presentation, or fit. Several of the styles returned are among our bestsellers and we don’t generally receive quality or sizing complaints on them - but your experience is still valid, and we’re sorry it wasn’t the right match for you.
Regarding timing: return delivery time depends on the return shipping method chosen, and unfortunately, we have no control over how quickly a parcel travels back to us. Once received, we process returns and refunds within 14 days, as stated in our exchange & return policy. Return postage is also covered by the customer unless a confirmed fault is found upon inspection, which is why the return shipping cost was not refunded.
If you’d like, you’re very welcome to contact us directly again so we can ensure everything is fully closed correctly on your side.
Kind regards,
COAX Copenhagen
Like the pieces, not the return shipping costs.
Like the product, didn't like the return shipping costs. Other brands do offer free returns and might be the first option next time...
December 15, 2025
Reply from COAX Copenhagen
Hi Inne,
Thank you for your review - and we’re really happy to hear you liked the product :-)
You’re also completely right: we don’t currently offer free returns. We’re a small company, and covering return shipping the way larger brands do would mean we’d have to increase our prices overall to make it work. Instead, we’ve chosen to keep pricing as fair as possible and keep our return policy transparent.
That said, we do hear you - and feedback like yours genuinely helps us evaluate what we can improve going forward.
Kind regards,
COAX Copenhagen
4 stars only because of SIze issues
my wife is very slim and 1.72
The stockings are simply just a notch too short. I dont really understand. Will mail customer service
Apart from that: great product, great quality, great packaging.
Worth the money
January 5, 2026
The order took quite a while to get…
The order took quite a while to get delivered, and when I received it they sent the wrong size. The package showed one size, the box another and then the item itself was not the correct size and did not match what was labeled on the packaging.
December 20, 2025
Reply from COAX Copenhagen
Hi Steven,
Thank you for taking the time to share your experience - and we’re truly sorry to hear about the delay and the sizing mix-up.
From what you describe (different sizes shown on the parcel/box/item), it honestly sounds like a packing or labeling mistake, and we absolutely understand how frustrating that must have been.
If you had contacted our customer care team, we would of course have made this right for you straight away - and we still can. Please reach out to us at sales@coaxcopenhagen.com with your order ID and a couple of photos of the label and the item, and we’ll help you quickly with a replacement or solution.
All the best,
COAX Copenhagen
Good quality. It takes a bit long to get to Belgium.
Good quality. The support service quickly answers questions and helps solve problems.
December 29, 2025
Order not fulfilled, missed the holiday date!
I placed order December 18 for pair of gloves to be worn at a New Year’s Eve formal wedding. Despite the Christmas holiday pause stated on website I was confident the delivery would be fulfilled by December 30 or 31. The package still has not arrived as of January 2.
December 20, 2025
Reply from COAX Copenhagen
Dear Kelly,
Thank you for your feedback - and we're truly sorry the gloves didn’t arrive in time for your New Year’s Eve event. We completely understand how disappointing that must have been.
Just to clarify the timeline: your order was placed on December 19th at 23:28 (European time), which meant it came in right before the weekend when parcels aren’t shipped. Your parcel was therefore shipped out on Monday, December 20th, which is the first possible dispatch day.
During this high holiday season, shipping carriers worldwide - including USPS - have been experiencing delays due to the extra volume. According to the latest USPS scan, your package is currently out for delivery today (January 2, 2026 at 6:10 AM) in Gloucester, MA 01930, so it should arrive very soon.
I completely understand that this doesn’t change the fact that it missed your intended date, and I’m truly sorry for the inconvenience.
For future orders with a specific deadline, we also offer a faster express shipping option, which is more expensive than standard shipping - but it’s the best choice when the delivery date is critical, especially during peak holiday periods.
Warm regards,
COAX Copenhagen
Really bad customer experience
Really bad customer experience. Ordered a piece of lingerie on Nov 27 for my wife's Dec 1 bday. And still waiting... It is Dec 26 now. I have sent two different emails to no avail. They have no phone number, which to me means they really don't care. Will def not ever recommend this place as they took my money, but did not give me the product I ordered. Feel ripped off totally.
November 27, 2025
Unprompted review
Reply from COAX Copenhagen
Dear Keith,
Thank you for reaching out - and I’m really sorry to hear this has caused frustration.
According to the USPS tracking information, your parcel was delivered on December 9th and marked as Delivered (Front Door/Porch).
We truly take pride in our customer satisfaction, and we absolutely want to make sure you receive your order.
That said, we do wish you had contacted us earlier than December 23rd, as this would have given us a much better chance to investigate quickly with USPS and help find a solution in time before Christmas.
If the parcel still cannot be located after checking, please let us know right away and we’ll assist further with the next steps.
Warm regards,
COAX Copenhagen
Great quality and amazing packaging and…
Great quality and amazing packaging and presentation. My wife was very impressed and thought I spent way more than I did. Highly recommend as it’s one of the best lingerie companies I have gotten from.
December 11, 2025
Love your stuff
December 13, 2025
Reply from COAX Copenhagen
Dear Carolyn,
We’re really sorry to hear you feel that way - and thank you for taking the time to leave a review.
The dress you purchased is actually one of our more popular styles, but fit and comfort can, of course, feel very different from person to person. If it didn’t suit you the way you expected, we completely understand.
You’re very welcome to return the dress, and we’ll be happy to refund your money once it arrives back to us. Just reach out to our Customer Care team at sales@coaxcopenhagen.com
, and we’ll guide you through the return process.
Warm regards,
COAX Copenhagen
Sent white hosiery and I ordered black.
December 9, 2025
Reply from COAX Copenhagen
Dear Joe,
We’re very sorry about the mix-up - that’s of course not how it should be.
A black pair has already been shipped and is on its way to you, so you’ll receive the correct item shortly.
It seems Santa’s little helpers may have been extra busy this time 🎄
Thank you for your patience, and please don’t hesitate to reach out if you need anything else.
Warm regards,
COAX Copenhagen
Your customer service and product are…
Your customer service and product are exemplary. Always. Any other retailer wanting to earn business from the public should operate the way that you do.
My wife and I are going to be long term customers.
Here’s to a peaceful Holiday season for all of us.
December 11, 2025
Fast delivery which I value!
December 8, 2025
Beautiful products
Beautiful products, beautifully packaged, coupled with an excellent customer service.
December 9, 2025
My first purchase experience with COAX was amazing.
My first purchase and UPS made a complete mess of my delivery, after two days of trying to locate my delivery I was told by UPS to refer to COAX Copenhagen. I emailed thier customer service team and wow! what a difference, fantastic direct communication, fully understood my issue, and within 15 minutes they were on it and back with an answer. Within 2 hours the package was on my doorstep direct from the UPS local hub! If only all brands customer service was this good and cared this much - online shopping would be a much better place. Thank you girls @COAX Copenhagen AMAZING!
December 3, 2025
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