Cocktails At Home UK Reviews 168

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We had some of the “Cocktails at home “ products at the Minety Music Festival . They were lovely . My wife especially liked the Expresso Martini! So, for our family weekend away, for our 70th birthd... See more

Company replied

Rated 5 out of 5 stars

Hosted a zoom party online with friends recently and wanted to get some different drinks for everyone to have together. Stumbled upon ‘cocktails at home uk’ and was able to get everyone’s favourite co... See more

Rated 5 out of 5 stars

We ordered from cocktails at home not knowing what to expect. First of all the delivery was super quick, they arrived at home within two days of ordering. The drinks were in good packaging and had bee... See more

Company replied

Rated 5 out of 5 stars

I haven't drank cocktails for years because I have an allergy to something in them and get breathing problems. I bought these for my daughter as a present, and tried one, Not a problem at all! They... See more

Company replied

Company details

  1. Alcohol Manufacturer

Written by the company

🍹 UK’s LARGEST RANGE of cocktails & mocktails 🍋 Premium spirits. Real fruits. Hand mixed 🌱 100% Vegan & Allergen free 🌳 Carbon Neutral 🚚 Next day UK


Contact info

4.8

Excellent

TrustScore 5 out of 5

168 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Bought this item as a present so it…

Bought this item as a present so it hasn’t been tested yet
Bit disappointed as it said two servings and I thought that was two small bottles but it’s two servings in 1 bottle so a bit expensive for what you get

December 11, 2021
Cocktails At Home UK logo

Reply from Cocktails At Home UK

This reply is in response to order #1099
‘1x Long Island Iced Tea 250ml (2 Servings)’
Total: £9.35 (reduced from £10.99) plus £4.99 shipping.


Hi Helen,

Thank you very much for the feedback. We do appreciate that we are not the cheapest pre-mixed cocktails on the market - and we would love to be able to reduce our prices - but for what we provide we simply can’t do that at this moment in time I’m afraid. However, we do believe that we offer exceptional value for money and if you have 5 minutes spare, we’d like to take the time to explain why.

Before I do so I’d like to address the bottle/servings issue. When adding one of our products to your cart you are offered two options: ‘250ml (2 servings)’ or ‘1L (8 servings)’. If you check out the pictures you can also see these two bottle sizes in the picture. If you check out the description it also states in bold lettering ‘Available in 250ml (2 Serving) and 1L (8 Serving) bottles’. I truly am sorry if you were led to believe this meant you would receive two bottles. If you ever do have any doubts or questions please do contact us as we are always happy to help. You can do this quickly through our website or any of our social media and we always try to respond immediately.

With the ‘Long Island Iced Tea’ you also get a Coca-Cola mixer. This means that once mixed, you’ll have 2x 225ml servings, each containing 2.5 shots (more than a double) of full-strength spirit. To my knowledge, that is the largest and most alcoholic long island iced tea readily available online. Plus, we include straws and garnishes for free, so all you need to add is ice.

For that little bit extra you also get a lot better quality: More premium spirits and much higher quality ingredients, resulting in a taste that’s far superior than competitors. I’m certain that if you had the opportunity to taste it you may think differently to the price. And by paying that little bit extra you allow us to be a living wage employer, make regular donations to charity, be carbon neutral, offer 100% plastic free packaging, and offer a quality nationwide delivery service with our shipping partners DPD.

With regards to your order, we actually made a 15p loss, so to receive a 3-star review for being too expensive without tasting the cocktail really hurts a small business like ours. The cost of shipping to us is nearly £10. This includes a couple of pound for the super secure, plastic free packaging, and nearly £8 for delivery using DPD. We only charge £4.99 for delivery as huge companies who get cheaper rates have made us smaller companies look expensive for charging any more than that. As for the ingredients cost, we aren’t able to get alcohol much cheaper than you can buy from a supermarket. Again, as a small business our buying power is just too small to compete with the big companies.

This means when you only buy one cocktail and use a discount code we barely break even and like in this case, run at a loss. This is before we try to pay any overheads like rent, bills, wages etc. We do this though and don’t implement a minimum order like most other cocktail companies because we want people to be able to try us for the cheapest possible price. We are that confident you’ll be wowed by our cocktails and become a customer forever. Rest assured though, when you buy in larger quantities using our mixed bundle packs, you can get your cocktails much cheaper, from as little as £3.95 a cocktail including the mixers, straws and garnishes. That’s before any discount codes or customer reward points, and even includes free nationwide next-day delivery (on all orders over £60).

I hope that helps explain what we offer and the reasoning behind our prices a bit better. We do appreciate your custom and your feedback, and we hope you’ll give us another chance at some point in the future. If you do have anything further to add or discuss please contact me directly at georgegreenhalgh@cocktailsathomeuk.com and I'll be happy to assist. And of course, if you do want a refund we can arrange a return and refund you the full amount.

Kind regards,
George
Managing Director
Cocktails At Home UK

Rated 5 out of 5 stars

Excellent cocktails delivered at speed

Excellent cocktails delivered at speed. Enjoyed them as tasty and strong.

December 9, 2021
Cocktails At Home UK logo

Reply from Cocktails At Home UK

Hey Yvonne,
Thanks so much the review! So glad to hear how much you enjoyed our cocktails 😁
Cheers 🍹
Cocktails At Home UK

Rated 5 out of 5 stars

Amazing cocktails

Amazing cocktails.
Easy to make.
Perfect presents.
100% recommend!

December 7, 2021
Cocktails At Home UK logo

Reply from Cocktails At Home UK

Hey Neve,
Thanks so much for this awesome review! We're really happy to hear how much you enjoyed the whole experience 😁
Cheers,
Cocktails At Home UK

Rated 5 out of 5 stars

Fabulous Cocktails

Fab service and great ready to drink cocktails. Easy to prepare and come complete with garnishes and straws. A must have for every special occasion, or in fact any occasion!

December 6, 2021
Cocktails At Home UK logo

Reply from Cocktails At Home UK

Hey Helen,
Thank you so much for the great review! It really does make our day when we hear positive comments about our service and of course the cocktails too. We look forward to the next special occasion🎉😁
Cheers,
Cocktails At Home UK

Rated 5 out of 5 stars

Great tasting cocktails

Great tasting cocktails, really fun to have at home without the hassle of having to order all the ingredients separately. Great that all the spirits are premium brands.

December 3, 2021
Cocktails At Home UK logo

Reply from Cocktails At Home UK

Hey Jake,
Thanks for the review! We love how much you enjoyed the taste and the ease of making Cocktails At Home. Here's to many more 🥳🍹
Cheers,
Cocktails At Home UK

Rated 5 out of 5 stars

Great Service Above and Beyond the Norm

Ordered some "Horses Neck" as a 90th birthday present for a very dear friend. I asked on the order if they could add a birthday greeting note to be included in the parcel and to delay delivery till the actual birthday. This was arranged but Zac went even further and got a card for the greeting. Excellent service and highly recommended.

November 29, 2021
Unprompted review
Cocktails At Home UK logo

Reply from Cocktails At Home UK

Hey Brian,
Thank you so much for the review. We always try to go that extra mile and it's so good to hear when it's noticed. I will pass your very kind words onto Zac.
Cheers,
Cocktails At Home UK

Rated 5 out of 5 stars

Fantastic Cocktails

Truly fantastic service, quality product delivered quickly and easily.

November 25, 2021
Cocktails At Home UK logo

Reply from Cocktails At Home UK

Hey Mark,
Thanks so much for the review! We're happy to hear you had a great experience 😁
Cheers,
Cocktails At Home UK

Rated 5 out of 5 stars

Beautiful

Beautiful really enjoyed

November 24, 2021
Cocktails At Home UK logo

Reply from Cocktails At Home UK

Hey Caroline,
Thanks so much for the review! It’s great to hear how much you enjoyed our cocktails😁🍹
Cheers,
Cocktails At Home UK.

Rated 5 out of 5 stars

Best in the business

Every cocktail is fantastic, real good taste and presentation is great. Best in the business

November 16, 2021
Unprompted review
Cocktails At Home UK logo

Reply from Cocktails At Home UK

Hey Adam,
Thanks so much for the review! It’s great to hear how much you like our products😁🍹
Cheers,
Cocktails At Home UK.

Rated 5 out of 5 stars

The best cocktails I’ve tried

The best cocktails I’ve tried! They made an amazing addition to a girls night in, and the non alcoholic cocktails are incredible for those who don’t drink.

November 15, 2021
Unprompted review
Cocktails At Home UK logo

Reply from Cocktails At Home UK

Hey Amelia,
Thanks for the review! So glad to hear how much you all enjoyed our cocktails and virgin cocktails 😁
Cheers,
Cocktails At Home UK

Rated 5 out of 5 stars

Amazing cocktails at a great value

I ordered from Cocktails at Home a few times during lockdown and the cocktails were great.

I’ve ordered again since the relaunch and the quality and range is even better! Would recommend to anyone who loves cocktails.

November 11, 2021
Unprompted review
Cocktails At Home UK logo

Reply from Cocktails At Home UK

Hey Alex,

Thanks for the review! And thank you for your continued support during these times, it means a lot to us 😊

Cheers,
Cocktails At Home UK

Rated 5 out of 5 stars

Fantastic idea!

Fantastic idea!
I ordered the 6 pack and tried 6 different cocktails they were all delicious!
Great friendly service 😊

December 28, 2020
Unprompted review
Rated 5 out of 5 stars

Perfect for zoom parties!

Hosted a zoom party online with friends recently and wanted to get some different drinks for everyone to have together. Stumbled upon ‘cocktails at home uk’ and was able to get everyone’s favourite cocktails delivered to their houses. Turned out you get two servings per bottle so there was more than enough! Everyone loved them and there’s definitely no case of half measures here so it made for a fun night to say the least

November 5, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic!

Fantastic! Came across cocktails at home when it was recommended to me by a friend during lockdown. I ordered my favourite cocktail, pornstar martini!! It was the best I have ever had! Highly recommend! Thankyou cocktail at homes, I will be ordering again soon!

November 5, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look