Cocojewelry Reviews 

352
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 307 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the products for their beauty, unique designs, and excellent craftsmanship, often exceeding expectations. People consistently highlight the exceptional customer service, noting their responsiveness, professionalism, and willingness to resolve issues like sizing or damaged items. Many reviewers appreciate how the company goes above and beyond, often sending replacements without requiring returns or offering free exchanges. However, some customers also noted issues with delivery, including orders arriving later than anticipated, being sent to incorrect addresses, or going missing entirely. A few other people also felt that some items were not as described, had quality issues like being flimsy or faulty, and experienced unresponsiveness from customer service regarding these problems.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the beauty, uniqueness, and quality of the... See more

Order

Customers consistently note ambiguous experiences with order, with many reporting issues such as receiving... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the exceptional, stellar,... See more

Quality

People report positive experiences with quality, often praising the beautiful appearance, excellent... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers reporting quick delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered 3 pieces. The jewelry arrived later than anticipated, so please order in advance. They responded to my inquiries the next day, and were very helpful and courteous. My daughter sent me the... See more

Rated 4 out of 5 stars

Updated review: lovecocojewelry was very responsive to my concern noted below and resent replacements immediately. Thank you Good afternoon, I ordered four bracelets as Christmas gift... See more

Company replied

Rated 5 out of 5 stars

I bought 2 rings - one to represent my husband and me and another for my daughter and me. Both are beautiful, unique, well-crafted, and comfortable! I had an issue with sizing and Sarah, their Custome... See more

Rated 5 out of 5 stars

Pretty bracelet with an engraved message that resonated with me and probably many others who need a laugh when facing a challenge. It looks well made, arrived quickly and customer service is 5 stars.... See more


Company details

  1. Jewelry Store

Written by the company

Welcome to Coco Jewelry ❤️ We design and craft jewelry which delivers love, faith and courage. Our pieces act as daily reminders: to honor the love shared between friends and family, to lift the spirit when life feels overwhelming, and to stoke the courage to keep going when challenges arise. We believe in the power of words, as we believe in the great self-healing ability of human beings.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

352 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(352)

309 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not at all what the picture showed

Not at all what the picture showed. Very misleading. Still waiting for my return label to send back.

February 22, 2026
Cocojewelry logo

Reply from Cocojewelry

Hello Christina,

Thank you for your feedback, and we’re very sorry for the experience with your order. This is not the experience we want for our customers.

We’ve reached out to make this right. While the bracelet may not have met your expectations, we want to assure you that it still carries the meaningful message it was designed for. We truly appreciate your patience and understanding.

Sincerely,
Coco Jewelry Team

Rated 1 out of 5 stars

Scam company - Support will not respond

Scam company. They’ll charge you for your order immediately, but won’t actually process the order. Then when you reach out for information on said order, or to get a refund, they refuse to respond. I have proof of purchase, proof the order was placed, and yet they still refuse to acknowledge the situation. At the current rate, it looks like legal action will take place. Insane how unprofessional this “company” is.

February 24, 2026
Unprompted review
Cocojewelry logo

Reply from Cocojewelry

Hello J. Rogers,

We’re very sorry to read your review and to hear that you feel this way. Please know that we are not a scam company, our priority is to ensure every customer receives the service they expect. We understand how frustrating it must be to feel unheard, and we sincerely apologize if our communication fell short. We’d like to look into your order immediately and provide clarity on the situation. Please reach out to us directly with your order details so we can resolve this promptly.

Best regards,

COCO Jewelry Team

Rated 5 out of 5 stars

Excellent customer service

I ordered 2 rings for my daughters and they arrived super quick. One was too small and Love Coco Jewelry’s customer service is top notch! They expeditiously got a replacement on the way!!

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect Together

I was very excited to order the mother/daughter heart ring for my daughter for Valentine's Day. It came on time, and it was perfect. We have matching tattoos of two hearts, and when I saw this ring, I had to get it for her. They are perfect together! She loved it! Thank you "lovecocojewelry.com"!

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Unfortunately, the ring I bought my daughter for Valentine's Day didn't fit and the team was willing to send me a replacement without me sending the smaller size back. I plan to gift it to another who can use it for their child. Great customer service AND my daughter is very excited about her ring.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

CocoJewelry has Ideal Customer Service

CocoJewelry has been great! I had a glitch originally where the shipping was not showing as free. I sent customer service a message and without question they were quick to respond with a refund for the shipping amount. The package arrived quickly as well. I got it just in time to surprise my long distance bestie with matching rings. Unfortunately the size that I chose for her ended up not fitting any of her fingers well. Once again customer service came to my rescue! They’re sending a replacement ring in her actual size and we are both beyond grateful for their kindness. We’re very much looking forward to sporting our matching bestie rings once the new one arrives! Thank you Coco Jewelry! Will definitely be a repeat customer!

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

The size I ordered did not fit. Customer service got back to me within the hour and got everything settled for me to get a new size. Ring is perfect and company was very helpful.

February 15, 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

I was very happy with their product & customer service!
I had ordered the Daisy ring for my daughter for Valentine’s Day & it ended up being too small for her. I had reached out to them & explained to them that I would like to exchange it for a bigger size. They got back to me the same day & offered to replace the ring.

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

Fast shipping and great customer service

I Ordered the black roses ring from coco jewelry. I accidentally ordered the wrong size. Their customer service was excellent. They quickly replied to me and sent out a new ring right away. I received it in a few days. I’m very impressed with the customer service, the ring was fantastic great detail.

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

I am thrilled with the gemstone ring

I am thrilled with the gemstone ring! The first ring I ordered did have a slight defect, and the company promptly sent out a replacement. Absolutely beautiful and highly recommend this product.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

I love my ring

I love my ring! I cared for my husband after a cardiac arrest, through COVID, and then a year of chemo and radiation for terminal small cell lung cancer. I've come through it all and gotten stronger each year. I also got one for a friend who is caring for her husband, now in hospice. She is learning just how strong she is. This ring is a daily reminder. Thank you!

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Timely and responsive

The ring I ordered came in a timely manner and was of very good quality. When I needed to exchange it for a different size, the company was very responsive to my request and sent a replacement quickly.

January 22, 2026
Unprompted review

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