Cocojewelry Reviews 

352
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 307 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the products for their beauty, unique designs, and excellent craftsmanship, often exceeding expectations. People consistently highlight the exceptional customer service, noting their responsiveness, professionalism, and willingness to resolve issues like sizing or damaged items. Many reviewers appreciate how the company goes above and beyond, often sending replacements without requiring returns or offering free exchanges. However, some customers also noted issues with delivery, including orders arriving later than anticipated, being sent to incorrect addresses, or going missing entirely. A few other people also felt that some items were not as described, had quality issues like being flimsy or faulty, and experienced unresponsiveness from customer service regarding these problems.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the beauty, uniqueness, and quality of the... See more

Order

Customers consistently note ambiguous experiences with order, with many reporting issues such as receiving... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the exceptional, stellar,... See more

Quality

People report positive experiences with quality, often praising the beautiful appearance, excellent... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers reporting quick delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered 3 pieces. The jewelry arrived later than anticipated, so please order in advance. They responded to my inquiries the next day, and were very helpful and courteous. My daughter sent me the... See more

Rated 4 out of 5 stars

Updated review: lovecocojewelry was very responsive to my concern noted below and resent replacements immediately. Thank you Good afternoon, I ordered four bracelets as Christmas gift... See more

Company replied

Rated 5 out of 5 stars

I bought 2 rings - one to represent my husband and me and another for my daughter and me. Both are beautiful, unique, well-crafted, and comfortable! I had an issue with sizing and Sarah, their Custome... See more

Rated 5 out of 5 stars

Pretty bracelet with an engraved message that resonated with me and probably many others who need a laugh when facing a challenge. It looks well made, arrived quickly and customer service is 5 stars.... See more


Company details

  1. Jewelry Store

Written by the company

Welcome to Coco Jewelry ❤️ We design and craft jewelry which delivers love, faith and courage. Our pieces act as daily reminders: to honor the love shared between friends and family, to lift the spirit when life feels overwhelming, and to stoke the courage to keep going when challenges arise. We believe in the power of words, as we believe in the great self-healing ability of human beings.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

352 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(352)

309 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fixing a broken heart 🩷

I bought a mother/daughter set back in the fall for my middle daughter. She had just graduated college and was moving away to start a new job and a life with her fiancé. From that moment, she and I wore our rings everyday. The quality is wonderful and simply so pretty! Fast forward to last weekend when we hosted her baby shower and I discovered that my ring was gone at the end of the day. We spent hours decorating and handling food and playing games and then all the clean up. I had several people help me look for it and we couldn’t find it. I was heartbroken! This is where this company to customer service to a new level. I contacted them to ask if I could buy one ring separately to replace mine and explained what happened. Without hesitation, they offered me a replacement ring for free! As beautiful as their jewelry is, the love for their customers takes the cake! I am a lifelong customer now.

February 3, 2026
Unprompted review
Cocojewelry logo

Reply from Cocojewelry

Hello, Thank you so much for taking the time to share your story and for your kind words. It truly means a lot to us. Creating meaningful experiences for our customers is exactly what we aim for, and hearing feedback like yours reassures us that we’re on the right path.

As a small token of our appreciation, we would love to send you a special gift. Please contact us at info@lovecocojewelry.com, and our team will be happy to arrange it for you.

Thank you again for your support, we’re so grateful to have you as part of our community.

Warm regards,
The Love Coco Jewelry Team

Rated 5 out of 5 stars

Gorgeous pieces and great customer service

This ring is beautiful. The fit is perfect. I accidentally ordered the wrong stone and contacted customer support. They were excellent and sent me a replacement right away. Great company and beautiful pieces. I will be ordering again!

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

HIGHLY RECCOMMEND

I have only had positive experiences with Love Coco Jewelry. First off, I love the style and quality. Secondly, every interaction I have required with their support team has been phenomenal. They have been eager to help me and grateful of me. Lastly, I have been so pleased I came back for more lol I HIGHLY RECOMMEND.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

I ordered a silver ring for my daughter for Christmas and she ended up wanting gold. Love Coco Jewelry quickly helped me resolve this and shipped a new one out.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful ring

Beautiful ring, the lotus flower is perfect. I got matching rings for my daughter and I. Customer service was so helpful!

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Such a cute ring

Such a cute ring! It didn’t fit right the first time and they were so great about getting the right size to me. Will shop here again!

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with my purchase from lovecocojewlery

I was extremely happy with the quality of the ring and necklace that I purchased as well as the customer service. The jewellery comes in really nice packaging with a note regarding the piece. These would make great gifts! I had to contact customer service because I had listed the wrong address and they sent a prompt and helpful response. I will definitely be purchasing from them again!

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Hello, I ordered a bracelet and then saw another I preferred. I emailed and they explained that my order had already left the warehouse, but I could exchange it upon receipt. I just want to say that the customer service team was quick to reply and professional. I would be happy to buy from here again! Thanks, Jennifer

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service! The team was extremely accommodating, friendly, and quick to help. I felt genuinely appreciated as a customer and couldn’t be more satisfied with the experience. Thanks again!

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

Rose rings

I ordered two rings, they came and one was too small. I sent a message and asked for an exchange. They ended up just sending me the correct size without having to send the other one back. Love the rings!

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience all around

I purchased the “Chin up, Tits out” for myself and my best friend. They are so lovely!! Well made, and a great subtle reminder throughout the day that we can do hard things.
I had to reach out to customer service is also outstanding and very communicative. Would recommend.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I ordered a ring that was slightly too small, so I contacted Love Coco jewelry and they immediately helped me with getting a ring that fit! The quality of the ring is great as well! Will definitely order from them again.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a beautiful silver ring

I ordered a beautiful silver ring, but unfortunately I chose the wrong size. They were extremely helpful and immediately sent me the correct size. Excellent service, fast communication, and a wonderful product. Highly recommended!

January 13, 2026
Unprompted review

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