I ordered 3 pieces. The jewelry arrived later than anticipated, so please order in advance. They responded to my inquiries the next day, and were very helpful and courteous. My daughter sent me the... See more
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Review summary
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Reviews shaping this summary
Updated review: lovecocojewelry was very responsive to my concern noted below and resent replacements immediately. Thank you Good afternoon, I ordered four bracelets as Christmas gift... See more
Company replied
I bought 2 rings - one to represent my husband and me and another for my daughter and me. Both are beautiful, unique, well-crafted, and comfortable! I had an issue with sizing and Sarah, their Custome... See more
Pretty bracelet with an engraved message that resonated with me and probably many others who need a laugh when facing a challenge. It looks well made, arrived quickly and customer service is 5 stars.... See more
Company details
Written by the company
Welcome to Coco Jewelry ❤️ We design and craft jewelry which delivers love, faith and courage. Our pieces act as daily reminders: to honor the love shared between friends and family, to lift the spirit when life feels overwhelming, and to stoke the courage to keep going when challenges arise. We believe in the power of words, as we believe in the great self-healing ability of human beings.
Contact info
United States
- support@cocojewelry.com
- cocojewelry.com
4.3
Excellent
352 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’m very happy with my purchase
I’m very happy with my purchase from coco jewelry. The piece I ordered was exactly as depicted and feels like great quality. I also accidentally ordered the wrong size, but their customer service was amazing! They were super helpful with the exchange and responded very quickly and kindly. Overall, a great experience and I would definitely order again.
January 1, 2026
Unprompted review
Great company they hold they hold their…
Great company they hold they hold their words if the order is not correct. The quality is impeccable.
January 9, 2026
Unprompted review
Beautiful jewelry with a beautiful…
Beautiful jewelry with a beautiful message. My daughter absolutely loved the ring she got for Christmas!
December 22, 2025
Unprompted review
Kind, Quick, Great communication
They were super fast with their communication. And willing to do an exchange no questions asked. Quick to respond which I am also grateful for.
January 7, 2026
Unprompted review
Overall I like this ring
Overall I like this ring. It’s tasteful, attractive and reminds me of an important message for the New Year. I did think the center area containing the stone would be a bit larger. Still a nice piece.
December 25, 2025
Wrong size
I bought a ring from them and my daughter loved it . It happens to be the wrong size for her so I messaged them to see if I can exchange it. They are sending us a new ring size . Customer service is amazing and they are on it . I can’t wait to order more from them in the future ..
December 25, 2025
Unprompted review
Amazing customer service
Amazing customer service! I ordered a ring for my mother for Christmas. It was sadly stolen or blew away from my front step. After emailing their customer service email and explaining my situation, someone got back to me within 48 hours and they mailed me a brand new ring! My mother loves and I am so thankful for their understanding!
January 2, 2026
Unprompted review
Happy with purchase and would recommend
The item came quickly and was just as expected. I realized I had ordered the wrong size for my daughter and the customer service team have been very helpful in getting the issue resolved.
December 7, 2025
Unprompted review
Goo experience
Unfortunately I ordered the wrong size ring for myself, but the quality is really good & costumer service was wonderful when I contacted them about exchanging for the correct size. Would order again.
January 4, 2026
Unprompted review
I love the rings that I purchased
I love the rings that I purchased! One of them was too small for my daughter and they was able to get the right size sent out right away! Great customer service.
January 3, 2026
Unprompted review
Great company to work with!
I loved ordering from Love Coco jewelry! They have the cutest jewelry pieces. I ordered the the I think about you every Daisy ring for my daughter because her favorite flower is the daisy. She loves it so much! This company was so great to work with me with I got the wrong size for her to help me get the right one.
January 3, 2026
Unprompted review
They were great
They were great! The order came quickly and when I needed to return due to size, they responded promptly as well. My daughter loves the ring!
January 3, 2026
Unprompted review
I ordered two mother-daughter…
Customer service exceeded my expectations and problem with order resolved.
January 2, 2026
Unprompted review
Reply from Cocojewelry
Hello, Laura. Thank you for taking the time to share your experience with us. We are truly sorry to hear how disappointing this has been, especially since the bracelets were meant to be a special mother-daughter gift for Christmas. We completely understand how upsetting this must feel.
Regarding the birthstone color, we sincerely apologize that the stones did not meet your expectations. While slight variations in color can occur, we understand that the tone appearing more orange than red was not what you anticipated, and we regret the disappointment this caused.
We are also very sorry about the shipping delays and the condition in which your package arrived. That is absolutely not the experience we want for our customers, and we apologize for the damaged packaging and jewelry boxes.
Please accept our apologies as well for the delay in responding to your earlier email—we truly appreciate your patience.
Good quality jewelry and excellent customer service
It took awhile to receive my items but customer service was on top of it… The jewelry is very nice and my girls loved it… Will definitely be buying again..
December 1, 2025
Unprompted review
I ordered 3 pieces
I ordered 3 pieces. The jewelry arrived later than anticipated, so please order in advance. They responded to my inquiries the next day, and were very helpful and courteous. My daughter sent me the link for a mother daughter ring,
i bought her the ring, she loved it and i also go mother daughter matching bracelets. She will love those as well.
December 12, 2025
Unprompted review
Good afternoon,
Updated review:
lovecocojewelry was very responsive to my concern noted below and resent replacements immediately.
Thank you
Good afternoon,
I ordered four bracelets as Christmas gifts for my friends and was finally able to give them to them recently. Unfortunately, all of the bracelets are very loose and feel flimsy near the clasp. One of the bracelets already broke after only two days of wear.
I wanted to see if it would be possible to receive four replacement bracelets that are smaller and more secure at the clasp. We absolutely love the look of them, but the fit and durability have been disappointing.
Thank you for your time and help. I look forward to your response.
Best regards,
Stefanie Stoltz
October 19, 2025
Reply from Cocojewelry
Hello, Stefanie. We are truly sorry about the items you received—this is not the experience we want for our customers.
A replacement package has already been sent, and the shipping information has been shared with you via the email address we have on file.
Thank you for bringing this to our attention and for your patience. Please don’t hesitate to reach out if you need any further assistance.
Bracelet latch pull does not work
December 25, 2025
Reply from Cocojewelry
Hello, Kathy. We are truly sorry about the items you received—this is not the experience we want for our customers.
A replacement package has already been sent, and the shipping information has been shared with you via the email address we have on file.
Thank you for bringing this to our attention and for your patience. Please don’t hesitate to reach out if you need any further assistance.
Excellent products & shipping
Excellent products, made well. Fantastic shippers. Have ordered from LoveCocoJewelry three times and all items super and shipped quickly. A+ to deal with...
December 25, 2025
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