Cocojewelry Reviews 

352
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 307 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the products for their beauty, unique designs, and excellent craftsmanship, often exceeding expectations. People consistently highlight the exceptional customer service, noting their responsiveness, professionalism, and willingness to resolve issues like sizing or damaged items. Many reviewers appreciate how the company goes above and beyond, often sending replacements without requiring returns or offering free exchanges. However, some customers also noted issues with delivery, including orders arriving later than anticipated, being sent to incorrect addresses, or going missing entirely. A few other people also felt that some items were not as described, had quality issues like being flimsy or faulty, and experienced unresponsiveness from customer service regarding these problems.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the beauty, uniqueness, and quality of the... See more

Order

Customers consistently note ambiguous experiences with order, with many reporting issues such as receiving... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the exceptional, stellar,... See more

Quality

People report positive experiences with quality, often praising the beautiful appearance, excellent... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers reporting quick delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered 3 pieces. The jewelry arrived later than anticipated, so please order in advance. They responded to my inquiries the next day, and were very helpful and courteous. My daughter sent me the... See more

Rated 4 out of 5 stars

Updated review: lovecocojewelry was very responsive to my concern noted below and resent replacements immediately. Thank you Good afternoon, I ordered four bracelets as Christmas gift... See more

Company replied

Rated 5 out of 5 stars

I bought 2 rings - one to represent my husband and me and another for my daughter and me. Both are beautiful, unique, well-crafted, and comfortable! I had an issue with sizing and Sarah, their Custome... See more

Rated 5 out of 5 stars

Pretty bracelet with an engraved message that resonated with me and probably many others who need a laugh when facing a challenge. It looks well made, arrived quickly and customer service is 5 stars.... See more


Company details

  1. Jewelry Store

Written by the company

Welcome to Coco Jewelry ❤️ We design and craft jewelry which delivers love, faith and courage. Our pieces act as daily reminders: to honor the love shared between friends and family, to lift the spirit when life feels overwhelming, and to stoke the courage to keep going when challenges arise. We believe in the power of words, as we believe in the great self-healing ability of human beings.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

352 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.3

All reviews

(352)

309 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered 2 rings

I ordered 2 rings. They came in a good amount of time and were beautiful. Unfortunately, my daughters would have preferred gold and I ordered silver. Customer service was super responsive and helpful to get my rings swapped to the gold at no charge or hassle to me!

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

I received a broken bracelet and…

I received a broken bracelet and immediately contacted love, Coco jewelry and explain that it was a Christmas gift and they expedited it and the one that came was perfect. Very happy with their customer service and the item. Thank you for taking the time and helping me.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great company to work with

Great company to work with. I ordered the incorrect size and color and to make it right, they offered to replace it with a new item free of charge.

December 26, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered the mother/daughter…

I ordered the mother/daughter birthstone ring for both my daughter and myself for Christmas. When they arrived I was sad to see that I had mistakenly put the wrong month for my daughter’s birthstone. I contacted the company and asked if I could send them back and get replacement rings with the correct stone.
The reply was quick, kind and so helpful. They quickly shipped the correct order and we had them before Christmas.
The rings are absolutely beautiful. The stones are so bright and clear. I was a little worried about wearing adjustable band because in the past I had found that they pinch and are uncomfortable. That is not the case with this ring, no problems at all.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered the mother–daughter…

I ordered the mother–daughter birthstone rings as a Christmas gift, and they completely exceeded my expectations. The rings were beautiful, the stones are vibrant, and the meaning behind them makes them truly special. They feel high-quality and thoughtfully made, not delicate or flimsy at all.

Opening them together made for such a memorable and emotional moment. It’s a simple yet powerful way to celebrate the bond between a mother and daughter, and I couldn’t have chosen a more meaningful gift. The rings arrived on time, were well packaged, and looked even better in person.

I would absolutely recommend these to anyone looking for a sentimental, timeless gift. Worth every penny

December 25, 2025
Unprompted review
Rated 5 out of 5 stars

In love

I know this is a mother daughter ring, but I ordered it for my cousin. In memory of her brother that past, I thought it was a nice ring to remember him. Also the material is nice love that's its adjustable and the birthstone are really shiny ✨️ 💙

December 18, 2025
Unprompted review
Rated 1 out of 5 stars

I recently bought this mother daughter…

I recently bought this mother daughter ring For my daughter’s Xmas Christmas gift and She and I were very disappointed that the gem fell out not even 2 hours after my daughter was given it as an Xmas gift. Super embarrassing as a mom, also it represented the relationship between mother and daughter , so it was not the best outcome- we are not happy.
When trying to Return the the ring it was complicated. So we felt taken advantage of. Help,
I’d like just to have the ring I paid for

December 22, 2025
Unprompted review
Cocojewelry logo

Reply from Cocojewelry

Hello, Jacqueline. We’re truly sorry to hear about this experience—especially given how meaningful this ring was meant to be for you and your daughter. This is absolutely not the outcome we want for such a special gift, and we understand how disappointing and frustrating this must have been.

We sincerely apologize for the issue with the gem and for the difficulty you experienced with the return process. That’s not acceptable, and we want to make this right. We’ve sent you an email so we can help resolve this directly and ensure you receive the ring you paid for.

Rated 5 out of 5 stars

Beautiful jewelry

There was a hiccup with shipping, but no fault to the company, it was the couriers fault. When that happened customer support with this company was amazing and responded very quickly and sent me a new package through the mail and arrived very promptly. The rings I ordered were birthstone heart rings of my deceased mother and they came out beautiful.

December 13, 2025
Unprompted review
Rated 5 out of 5 stars

These rings are amazing!

These rings are amazing!! My daughters love them so much! The quality is terrific and we are over the moon excited about them!! ❤️

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

I could not find my package

I could not find my package. The company was very helpful in sending me pictures on where at my house it was dropped off. Fast response. Beautiful product for the price. Will be ordering again

December 15, 2025
Unprompted review

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