I ordered 3 pieces. The jewelry arrived later than anticipated, so please order in advance. They responded to my inquiries the next day, and were very helpful and courteous. My daughter sent me the... See more
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Review summary
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Updated review: lovecocojewelry was very responsive to my concern noted below and resent replacements immediately. Thank you Good afternoon, I ordered four bracelets as Christmas gift... See more
Company replied
I bought 2 rings - one to represent my husband and me and another for my daughter and me. Both are beautiful, unique, well-crafted, and comfortable! I had an issue with sizing and Sarah, their Custome... See more
Pretty bracelet with an engraved message that resonated with me and probably many others who need a laugh when facing a challenge. It looks well made, arrived quickly and customer service is 5 stars.... See more
Company details
Written by the company
Welcome to Coco Jewelry ❤️ We design and craft jewelry which delivers love, faith and courage. Our pieces act as daily reminders: to honor the love shared between friends and family, to lift the spirit when life feels overwhelming, and to stoke the courage to keep going when challenges arise. We believe in the power of words, as we believe in the great self-healing ability of human beings.
Contact info
United States
- support@cocojewelry.com
- cocojewelry.com
4.3
Excellent
352 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company went above and beyond to…
This company went above and beyond to help me get rings that were the correct size for my daughters. 10/10
December 5, 2025
Unprompted review
Avoid - awful rip off
did not arrive, impossible to speak to anyone. Lost £50. hope my bank can recover my money
December 2, 2025
Unprompted review
Reply from Cocojewelry
Hello, Claire. We’re very sorry for the delay with your order. Due to the high volume of orders and the time required for custom-made production, shipping has taken longer than expected.
To assist you further, please send us your order number to info@lovecocojewelry.com, and we’ll provide you with the status of your package right away.
Thank you so much for your understanding and patience—we truly appreciate it.
Still waiting!!
November 24, 2025
Reply from Cocojewelry
Hello, Jeremy. We’re very sorry about the delay with your package. We’ve sent you the updated tracking information, and you can continue to monitor the delivery from there. Due to the high volume of shipments this season, couriers are adjusting their delivery schedules, which may cause delays.
We truly appreciate your understanding, and if you have any concerns or need further assistance, please feel free to reach out. We’re here to help.
beautiful product and quick shipping
October 20, 2025
Ordered two bracelets for each of my…
Ordered two bracelets for each of my daughters for Christmas. Made an error when placing the order so I reached out to the company and they were able to correct my error. They arrived quickly and are beautiful.
I would definitely order from this site again. Not only are the products beautiful but their customer service is great.
November 25, 2025
Unprompted review
I had an outstanding experience with…
I had an outstanding experience with this jewelry company! I ran into some issues when the order was placed (mistake on my end) and then after receiving my beautiful jewelry I realized I ordered the wrong size. Customer service made this process incredibly smooth, and so accommodating. The jewelry itself is absolutely beautiful and crafted with solid, high-quality materials. I was genuinely impressed with the attention to detail and the exceptional craftsmanship. I ordered the stacking mother‘s rings, and the mother daughter ring as well. Highly recommend to anyone looking for stunning, durable pieces and excellent customer service!
December 2, 2025
Unprompted review
Received quickly but wrong color stones
My order arrived quickly. However the stone colors are wrong. I ordered July (ruby = red) and September (sapphire = blue). The stone for July is pink.
I've sent two emails to Love Coco Jewelry and have not received a response. Unfortunately, they don't have a customer service number.
What a waste of money!
November 20, 2025
Unprompted review
Reply from Cocojewelry
Hello, AC. We’re so sorry to hear that you received the wrong order — that’s definitely not the experience we want for you. Regarding the color, the July birthstone is naturally a pink-red shade, so what you received is the correct July stone. However, if you were hoping for a deeper red color, we’d be happy to send you a replacement with the January stone instead.
Please send us your order information so we can correct this for you promptly. We want to make sure you receive exactly what you had in mind.
Thank you for your patience, and we look forward to making this right!
slow to ship and then disappears
I have been waiting over a month for my order to arrive. I had a tracking number, and once it arrived into my local area it looses where it is, and says it will NOW be late... are you kidding?!?! I am very disappointed, and will not use this company in the future. If the items do not show up, I will report it as fraud, and update here.
December 1, 2025
Unprompted review
Reply from Cocojewelry
Hello, Becki. Thank you for your feedback, and we’re very sorry to hear about the delay with your package delivery. It appears there may have been an issue with the local courier. When you have a moment, please send your order information to our email address info@lovecocojewelry.com, so we can look into this right away and provide a solution. We appreciate your patience and the opportunity to make this right.
Love Coco Jewelry has fantastic…. Customer service
Love Coco Jewelry has fantastic customer service. Sarah, Customer Service Manager, was incredibly attentive, kind and helpful. I’ll most definitely buy from this company in the future due to their excellent customer service skills.
December 5, 2025
Unprompted review
Great customer service
The jewelry is so cute. I bought my mother the mother-daughter ring and myself the self-love ring. I definitely recommend checking the sizing chart before purchasing. I bought a size 5, which ended up being too small. The customer service is great because they replied quickly and offered to send me the correct size!
November 25, 2025
Unprompted review
So beautiful
So beautiful! I play in a golf group with the most
Amazing ladies and I am giving them out to them this morning! They will love them! Thank you 😊
November 24, 2025
Check out was very simple
Check out was very simple. Unfortunately, the ring can leave a black circle around your finger. Sizing chart seems to be very accurate.
November 18, 2025
Unprompted review
I accidentally ordered wrong color and…
I accidentally ordered wrong color and customer service sent me the right color. Very great to work with them.
November 27, 2025
Unprompted review
Amazing jewelry and customer service!
The absolute best customer service and beautiful unique jewelry! I got my daughter the Daisy Ring because she moved away from home this year and I think about her every single daisy! It’s so special to us. Thank you Coco Jewelry!
September 19, 2025
Unprompted review
Great customer srvice
Immediate, very helpful customer service.
Great shopping experience and I love the bracelet.
November 20, 2025
Unprompted review
Great customer service!!
Great customer service!!! Very prompt and helpful !!!!
November 20, 2025
Unprompted review
I love the bracelet!
I love the bracelet!! It is high quality and it was so nice that I bought additional ones for my sister and bestie! The customer service experience was stellar. I would buy from this company again!
November 20, 2025
Unprompted review
Beautiful pieces
Beautiful pieces, and very flexible and helpful getting me an exchange when I ordered the wrong size ring. I practically haven't taken my new bracelet off since I got it
November 10, 2025
Unprompted review
My first experience with Coco jewelry…redeemed
My first experience with Coco jewelry was not a plant one but since then they have redeem themselves a bit. They have sent me another ring so now I have two rings and a bracelet and they did apologize bfor their mistake. They have been pleasant and friendly. Thank you for the good customer service and another ring of the exact same nature that I first of ordered.
November 17, 2025
Unprompted review
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