Coda Pharmacy Reviews 483

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 252 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, finding it excellent and efficient, making the process of getting medication much easier. Many appreciate the prompt delivery service, often highlighting the convenience of doorstep delivery and timely arrivals. The ordering process is frequently described as clear, easy, and fast, with many noting the smooth user experience. However, some customers also noted issues with missing items from their orders or incorrect medication being sent. A few people mentioned problems with damaged or poorly packaged deliveries, and some experienced delays in processing or receiving their prescriptions.

What people talk about most

Service

Customers consistently note positive experiences with service. Many reviewers praise the "absolutely... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speed and efficiency,... See more

Order

Consumers generally find the ordering process to be positive, highlighting its ease and speed compared to... See more

Product

Users describe positive interactions with product. Many customers report that medications arrive quickly and... See more

User experience

Clients share positive opinions on user experience, consistently highlighting the app's ease of use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I gave Coda Pharmacy 5 stars because they consistently go above and beyond. The staff are friendly, knowledgeable, and genuinely cares about their customers. They take the time to answer questions, ex... See more

Rated 5 out of 5 stars

Since being put onto Coda Pharmacy, our lives have become so much easier for getting our medication. No more contacting the doctors or filling in repeat prescriptions to order medication, just go onl... See more

Company replied

Rated 5 out of 5 stars

Easy website to order tablets on app for doctor does prescrition. Very quick and easy. Dont have to worry. Notified when they are being dispatched. Then you get a message from royal mail letting you k... See more

Company replied

Rated 5 out of 5 stars

Was missing one item from my recent order (says it was dispatched on my order) so decided to wait for the weekend to be over to call them. Phone was answered quickly and once i explained that i had a... See more


Company details

  1. Pharmacy
  2. Drug Store
  3. Online Pharmacy
  4. Online Prescription Medication Vendor

Written by the company

Coda Pharmacy is a family run NHS online Pharmacy, we dispense and deliver NHS prescriptions across England and Wales for FREE. What sets us apart from other pharmacies is we believe in customer service and that extra personal touch. If you call the pharmacy someone will always be on the other end to help with any questions or queries you may have.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

483 reviews

5-star
4-star
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2-star
1-star

Replied to 57% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 4 out of 5 stars

Fast delivery. Sensible packaging!

Since moving from P2U to Coda as my nominated pharmacy I couldn’t be happier!
Medications arrive quickly and are sensibly packaged (unlike P2U!!!). The app is simple to use, with no annoying adverts!
I have medications that I take every month that my doctor won’t put on repeat (even though they always approve requests), it would be great if Coda could offer this service, as I’m still stuck with P2U for those.

April 30, 2026
Unprompted review
Rated 1 out of 5 stars

Dishonest

Prescription from doctor showing as filled but not received and no communication to say it has. Rang and was lied to each time that they had only just received it that day and would ensure it would be filled and sent .
Still waiting so now will have the hassle of calling doctors to see if I can have that prescription cancelled and another written. Would not use again and recommend that nobody does. Think they just want paying users not NHS.

February 27, 2026
Coda Pharmacy logo

Reply from Coda Pharmacy

Hi Michelle, Sorry to hear about your experience. I have been investigating this, from our records i can see your prescription arrived at the pharmacy on the Wednesday and the pharmacy posted out your prescription on Friday by our tracked 24 hour next day delivery. We do recommend customers order 7-10 days in advance, this allows the GP surgery time and also for Royal mail to deliver. Many thanks. Colin

Rated 5 out of 5 stars

Absolutely brilliant service !

Absolutely brilliant service !! Had been with the large high street pharmacy but was waiting 7days plus on direct prescriptions and even customer services were horrendous. Swapped to Coda and WOW , could not belive how easy and fast it was to put them as my preferred pharmacy with my GP’s and I received my medication within 3 days !!! Absolutely brilliant and have recommended them already !!!

February 19, 2026
Rated 5 out of 5 stars

Quick and easy Service

Fast and easy to use APP with service delivery to door.
If there is a need to call to discuss a Repeat Prescription the phone call is answered quickly and politely and the issue is resolved ASAP.

February 5, 2026

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