I gave Coda Pharmacy 5 stars because they consistently go above and beyond. The staff are friendly, knowledgeable, and genuinely cares about their customers. They take the time to answer questions, ex... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Since being put onto Coda Pharmacy, our lives have become so much easier for getting our medication. No more contacting the doctors or filling in repeat prescriptions to order medication, just go onl... See more
Company replied
Easy website to order tablets on app for doctor does prescrition. Very quick and easy. Dont have to worry. Notified when they are being dispatched. Then you get a message from royal mail letting you k... See more
Company replied
Was missing one item from my recent order (says it was dispatched on my order) so decided to wait for the weekend to be over to call them. Phone was answered quickly and once i explained that i had a... See more
Company details
Written by the company
Coda Pharmacy is a family run NHS online Pharmacy, we dispense and deliver NHS prescriptions across England and Wales for FREE. What sets us apart from other pharmacies is we believe in customer service and that extra personal touch. If you call the pharmacy someone will always be on the other end to help with any questions or queries you may have.
Contact info
Westham Business Park, BN24 5NP, Pevensey, United Kingdom
- 01323 924038
- info@codapharmacy.co.uk
- codapharmacy.co.uk
4.5
Excellent
483 reviews
Replied to 57% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simple a straight forward
Simple a straight forward , a conformation on the order would have been good though.
September 8, 2025
The best pharmacy by far
The best pharmacy by far, quick delivery good customer service, even able to drop down a paper prescription to the offices and fulfilled it. Cannot highly recommend enough.
September 17, 2025
Great service!
September 16, 2025
Reply from Coda Pharmacy
Thank you for the review. Colin
Reply from Coda Pharmacy
That's great to hear. Many thanks. Colin
Reply from Coda Pharmacy
Thank you. Colin
Reply from Coda Pharmacy
Thank you. Many thanks. Colin
So easy to use
So easy to use. If you need to ask a question they reply very quickly. First class service all round.
August 21, 2025
Reply from Coda Pharmacy
Thank you for the lovely review. Regards. Colin
So much more easier for me due to…
So much more easier for me due to mobility
5 star review
August 19, 2025
Reply from Coda Pharmacy
Thank you for the review, happy to hear we can support you. regards. Colin
Terrible packaging
Terrible packaging. It arrived in a broken box and half opened. I emailed Coda to complain and also to check the amount that should be in there but no reply 3 weeks on. I will be changing provider.
August 5, 2025
Unprompted review
Reply from Coda Pharmacy
Hi Sorry to hear about this, however if you can email over your details to prescriptions@codapharmacy.co.uk and we can look into this for you. We have also spoken to Royal Mail about there delivery procedures to ensure they take more care handling Coda Pharmacy packages. Thanks. Colin
Reply from Coda Pharmacy
Thank you for the review. Kind regards. Colin
Poor Packaging, No Privacy, and Low-Quality Products
My first order arrived poorly packaged, open and unsealed. The post office had to put elastic bands around it—no privacy at all. Also, the medicines were cheap generics, whereas my previous pharmacy always sent good-quality brands. Overall, very poor service. I’ll be deleting my account and using a different pharmacy.
August 9, 2025
Unprompted review
Reply from Coda Pharmacy
We’re really sorry your parcel arrived open and banded by Royal Mail—that’s not the standard we aim for. While delivery handling sits with Royal Mail, we take your privacy seriously and will escalate this with their local management. We’re also reviewing our own packing and adding extra tamper-evident measures to reduce the chance of this happening again.
On the medicine point, we’d like to clarify an important misconception. Coda Pharmacy is an NHS-registered pharmacy, and we source from the same MHRA-regulated wholesalers used across UK pharmacies. “Generic” medicines are not “cheap” or lower quality, they contain the same active ingredients and must meet the same strict standards for safety, quality, and effectiveness as branded versions. If you prefer a specific brand, we can usually supply it when prescribed.
We’re keen to make this right. If you’re open to it, please contact our Patient Care team at support@codapharmacy.co.uk with your order details so we can investigate the delivery, offer a suitable remedy (replacement or refund where appropriate), and note your brand preferences for future orders.
Thank you for the feedback, it helps us improve.
normally very quick
normally very quick, but it took quite a while this time and I was out of a particular med for five days, earlier posting required.
July 29, 2025
Reply from Coda Pharmacy
Thank you for the review. We apologise for the delay, your GP surgery on this occasion delayed sending your prescription to us. Hopefully this doesn't happen. Many thanks. Colin
Just as advertised and at a good price
Item arrived by Royal Mail within a few days, exactly as advertised and for a reasonable price
July 29, 2025
Reply from Coda Pharmacy
Thank you for the review. Kind regards. Colin
Reply from Coda Pharmacy
I am sorry to hear about this delay with you receiving your medication. I have looked into this for you and can see on this occasion Royal mail delayed the delivery. We have been in contact with them to find a solution. They have assured us that it wont happen again. Thank you for this feedback, we are always looking to find ways of improving our service. Kind regards. Colin
Managing medicines just got easier!
With the best pharmacy app I have used, managing medicines has never been easier. I can always make sure my family have their orders on time and don’t have to worry as I know the team at Coda will sort everything out! Everything is a lot simpler and no journeys to the pharmacy now it arrives to our door in no time at all.
The team are always on hand to help with any queries with a huge shout out to Chris and Colin who have been fantastic help with my mum.
Thank you Team Coda!
July 30, 2025
Unprompted review
Reply from Coda Pharmacy
Thank you so much Nour for the lovely review. We really value the feed back and we will be sure to pass on the message to Chris and Colin. Thank you. Sally.
Excellent service quick delivery 5 star…
Excellent service quick delivery 5 star service
July 23, 2025
Reply from Coda Pharmacy
Thank you for the review. Kind regards. Colin
Almost runs itself!
Once your account is set up, it's almost hands-free: reminders to order and tick the box, and it arrives by post.
Easy and reliable.
Recommended, especially for regular repeat prescriptions.
July 16, 2025
Reply from Coda Pharmacy
Really glad your happy with the service. Many thanks. Colin
Reply from Coda Pharmacy
Really glad your happy with the service. Many thanks. Colin
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.