I’ve been buying my coffee exclusively from Lizzie and the crew for a few years now.. There is a really good reason for that. It’s not because they are the cheapest, tbh they aren’t, but... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About Coffee Bean Shop - Coffee Roasters
Written by the company
Spilling the beans since 2008. From our family run Artisan Roastery in Kent.
From humble beginnings in Lizzie’s garage at home in Kent, to being awarded the number 1 coffee roaster on Trustpilot in the UK. Lizzie and her family are proud to deliver a superb choice of delicious freshly roasted coffee from this season's finest crops.
For the last 14 years, we continue to pride ourselves on roasting some of the finest coffee available worldwide, we hand roast daily over flame and take great care to make sure all your delicious coffee is as fresh as possible.
You asked and we listened...
All our new bags are now resealable, recyclable, and loveable which carry the theme of joy and delicious coffee at home, at work or on the go. We hope you all agree that now more than ever a bag of Coffee Bean Shop coffee, really has a 'little love in every cup'!
Contact info
Unit 13, Connect 10, Foster Road, TN24 0FE, Ashford, Kent, United Kingdom
- +44(0)1233 503222
- sales@coffeebeanshop.co.uk
- coffeebeanshop.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great coffee
Great coffee, Great service I couldn’t won’t for anything else.
Barry Birchmore .
Buying green beans rather than roasted…
Buying green beans rather than roasted one's but the service has been excellent on both occasions that I've bought. Will certainly be back to buy some more once I've used up the 3Kg that I bought.
Great as always
As always, the coffee was excellent, the price was great, and the delivery was very fast.
Great coffee as always and delivered in…
Great coffee as always and delivered in a timely fashion
Excellent Company
I have a monthly order for coffee from The Coffee Bean Shop and have never been let down. We have been using them for what seems ages, when the company ran from the shed the shed in the back garden, and they have never let us down. The coffee is always good. The service is excellent, the delivery good, what more can you ask for?
Freshly roasted quality coffee…
Freshly roasted quality coffee delivered every month on time!
I have been buying the Coffee Bean Shop…
I have been buying the Coffee Bean Shop amazingly fresh coffee beans for years. The service is always exceptional. The whole process from beginning to end is seamless. I would recommend this great company to everyone. Thank you to the team at Coffee Bean Shop.
Amazing service and coffee
Amazing service and coffee. Love the personal touches in the parcel. Thank you
Great tasting coffee freshly roasted
Great tasting coffee freshly roasted, great packaging and swift delivery so thank you coffee bean shop for just being great
Great flavors and oh so fresh
Great coffee from a small family…
Great coffee from a small family company that cares about the suppliers and the customer that buys their coffee.
Excellent service as usual.
Amazing coffee and customer service
The customer service was brilliant, the beans were so fresh and arrived very quickly. Some of the best coffee I’ve tried. Will definitely be ordering more
Very impressed
Very impressed, loved the packaging, so far I’ve only indulged in the Jamaican, my first cup was love at first taste very sooth and flavoursome, this is now my go to online coffee bean store… Great coffee, thank you…
Interesting and historic location
Airy, spacious and level café in the perhaps, uniquely pleasant environs of Lancaster Castle. There's a good free wifi signal and it's convenient for the station. Some distance to walk from parking, if you have a disability. Cycle parking is out of line of sight. Drinks are ok, served promptly, but not especially hot nor generously sized. Menu is limited, rolls, muffins, soup etc. and quite expensive, in my view. There's nowhere to charge a phone or laptop, which is quite an omission. The tables were sticky in need of a deep clean. There may be a high staff turnover, as there's a new server each time I visit. Staff seemed serious and not especially friendly, at a quiet time of day. I was told off for moving a table slightly, so a rather a strange controlling atmosphere. Lavatories are clean and modern.
Great coffee’s from a nice company to…
Great coffee’s from a nice company to deal with would recommend
Always loved the flexibility and…
Always loved the flexibility and friendliness, plus the delicious coffees.
Great service through whole process!
Great service from information about beans, ordering and delivery
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.


















