Coffeecups.co.uk Reviews 1,431

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their beauty and durability. Many people highlight the excellent service, fast and efficient delivery, and the careful packaging that ensures items arrive safely. Consumers also appreciate the ease of ordering and the overall positive experience. However, some customers experienced minor issues, such as one item arriving imperfect or a broken teapot, which were quickly resolved with replacements. A few people also noted discrepancies in product descriptions, like cups being smaller than advertised, or slight color variations in items.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Reviewers consistently praise the great... See more

Delivery service

Consumers consistently report positive experiences with delivery services. Many praise the super-fast... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the amazing and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and efficient... See more

Order

Reviewers express satisfaction with the ordering process. Many customers highlight the ease of placing orders... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered with coffee cups multiple times, about to place a large order with them again today which reminded me to leave this review! Great quality products, came quickly also and getting in conta... See more

Company replied

Rated 5 out of 5 stars

Amazing service from James and his lovely Wifey. Delivery was fast and efficient. Highly recommended. Product range is vast and appealing so much choice at good pricing will be ordering again when re... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant company, firstly items are high quality, well packaged and delivered promptly (and that’s not just me copy-pasting from my default feedback) Have also dealt with their customer... See more

Company replied

Rated 5 out of 5 stars

These Cups look and feel absolutely beautiful I first seen these in St Ives. I liked them that much I searched the company off the bottom of the cup and purchased immediately. They arrived within a... See more

Company replied


Company details

  1. Restaurant Supply Store
  2. Glassware Wholesaler
  3. Household Goods Wholesaler
  4. Promotional Item Store

Written by the company

Custom printed or plain crockery for every area of the hospitality industry, corporate sector and retail. No minimum order quantities and huge stock levels. Bespoke screen-printed logos, all hand-applied and fired in our on-site workshop and kilns.

Custom Printed Crockery with No Minimum Order Quantities!

Split boxes, huge stock levels and in-house printing services for all your professional crockery needs.

Split boxes, huge stock levels and in-house printing services for all your professional crockery needs.
Next-day shipping for plain items in stock, if ordered before 2pm. No minimum order quantities and split boxes available so no order too small.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Better than ‘first class’ service.

I’ve bought cups from these folk twice now. They have good stock and you’ll find what you need, also (and most importantly) their service is second to none. Delivery is very fast and the care that goes into packing is evident, really phenomenally well packed. I think they mainly supply restaurants and cafés but they have been top notch on the little orders for our home use. I recommend them, you will not be disappointed.

May 16, 2025
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Reply from Coffeecups.co.uk

this put a smile on our faces ! i will pass this on to the whole team , it means a lot ! Rob and Dave on despatch will be thrilled, they really put a lot of effort into packing our ceramics and it is lovely that you have mentioned this . thank you !

Rated 5 out of 5 stars

Very pleased with this company

Very pleased with this company. Only needed 10 cups so this was perfect for me, as others wanted to sell 48!

May 6, 2025
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Reply from Coffeecups.co.uk

Dear Lori, we have always had a no minimum order quantity and are just as happy to sell 1 cup or 1000, its great that you appreciated this and took the time to let others know ! many thanks it means a lot to us .

Rated 5 out of 5 stars

Great selection and great service.

Great selection and great service, highly recommend. Been looking for the perfect flat white coffee cup for ages and found them here.

May 12, 2025
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Reply from Coffeecups.co.uk

thank you for the lovely review and 5 stars! glad we could help you find what you wanted for your flatties!

Rated 5 out of 5 stars

Excellent quality items (cappuccino…

Excellent quality items (cappuccino cups and saucers) at a reasonable price, delivered very promptly, well packed and in good condition. Thanks!

May 12, 2025
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Reply from Coffeecups.co.uk

thanks for taking the time to review us and the 5 stars ! it's really appreciated. Happy you like your cups- enjoy your coffee!

Rated 5 out of 5 stars

Excellent service

I have used coffeecups multiple times for customised and stock items and have always received quick and helpful service, with questions answered quickly and goods despatched promptly and very well packed in recycled materials. My most recent order of customised items had a bit of a tight deadline and it was delivered a whole week early.

The custom designs I've had made are printed in sharp detail, are neatly applied and are holding up well in regular domestic use. On the one occasion where I had a breakage of an item in transit, I sent a photo of the broken item in and it was replaced very quickly.

Their provision of a wide range of hospitality quality tableware, offered for sale as individual items to both the trade and general public, may be unmatched in the UK as these products are generally only available in bulk from companies that prefer to deal with the catering trade.

I would not hesitate to recommend coffeecups to anyone looking for quality tableware.

May 16, 2025
Unprompted review
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Reply from Coffeecups.co.uk

Dear Dan , we really appreciate this amazing review and the time you've taken out to write it for us . We are a small family firm and take pride in giving great customer service on every order and it's lovely to hear this . I will make sure all the team gets to know . Thank you so much , Kate

Rated 5 out of 5 stars

No minimum order!

Coffeecups has a no fuss site to navigate with very reasonable prices, delivered promptly, extremely well packaged and best of all....no minimum order!

April 28, 2025
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Reply from Coffeecups.co.uk

Thank you so much for the 5 star review! We are so pleased you are happy with your order :) Emma

Rated 5 out of 5 stars

Super-helpful

Most suppliers have a minimum order but Coffeecups were not only happy to provide us with a single teapot lid to replace a breakage, but they sent 6 different sized lids for us to try, and furthermore they only charged for delivery. That is going above and beyond!

April 17, 2025
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Reply from Coffeecups.co.uk

Thank you for the 5 star review Jenny! I am so pleased we were able to find a lid that fitted your teapot from another company - lids are like lock and key so I am so pleased we found something!

Emma :)

Rated 5 out of 5 stars

Beautiful stoneware

I now have the plate, bowl & cup. Absolutely love this set.

April 17, 2025
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Reply from Coffeecups.co.uk

Thank you so much for the 5 star review Beth! We are so pleased you love your matching set :) Emma

Rated 5 out of 5 stars

Excellent!

Lots of product choice and amazing value for money. I had to return something and the process was very quick and easy. Excellent customer service!

April 17, 2025
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Reply from Coffeecups.co.uk

Thank you so much for the 5 star review Lesley! It means a lot :) Emma

Rated 5 out of 5 stars

Fast, efficient service

I ordered a teapot to be sent to the United States and it arrived much faster than I expected. Great communication and service.

April 16, 2025
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Reply from Coffeecups.co.uk

Thank you so much for the 5 star review Stuart! We are so pleased your order arrived quickly! Emma :)

Rated 5 out of 5 stars

Good prices, good quality, quick dispatch

Good prices compared to high street names, nice designs, and clear on cup capacity so you can easily get an idea on the size. I got a couple of sizes of coffee cups and some espresso cups. I like that saucers are sold separately, because I never use the saucers to they would just clutter up my house. Dispatched quickly and packaged well. Would buy from here again

April 9, 2025
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Reply from Coffeecups.co.uk

Thank you so much for the lovely 5 star review Steph!
We are so pleased you are happy with your items :) Emma

Rated 5 out of 5 stars

Good service

Good price, quick delivery, well protected during transit

April 16, 2025
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Reply from Coffeecups.co.uk

Thank you for the 5 star review Tony! Emma :)

Rated 4 out of 5 stars

The shipment was carefully and securely…

The shipment was carefully and securely packed. The mugs are of good quality.
However, I am a little disappointed. I was looking for porcelain mugs, but these are ceramic. Thicker and heavier than I expected.

April 14, 2025
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Reply from Coffeecups.co.uk

Thank you for your review Initia. Sorry to hear the Evolve mugs were not what you were hoping for! I think you may have been looking for something fine china? These are porcelain items as listed on our website, and you are right, the Evolve is a thicker more durable ceramic.
I have sent you an email regarding this!
We wish you had contacted us sooner!

Emma :)

Rated 5 out of 5 stars

I was very impressed by this…

I was very impressed by this professional & quick response company & just felt things were going to go smoothly (something that is rare these days) Good communications. Goods were well packed and arrived safely & promptly 😁

April 15, 2025
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Reply from Coffeecups.co.uk

Thank you for the lovely review Sue! Emma :)

Rated 5 out of 5 stars

Wow - great company!

Wow! What a great company! So easy to communicate with, excellent responses, speedy and efficient, and met my tight deadline which made my day! Thank you! Emma Radford, you were awesome!

April 18, 2025
Unprompted review
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Reply from Coffeecups.co.uk

Thank you so much for the 5 star review Aimee! We are so glad we managed to get the goods to you in time! Your feedback is greatly appreciated :) Emma

Rated 5 out of 5 stars

Classy Cups and Saucers

We wanted some small coffee cups that were classy and these fitted our needs.
The ordering process was smooth and they arrived in very good time!

April 7, 2025
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Reply from Coffeecups.co.uk

Thank you so much for the 5 star review David! We are so pleased you have found the perfect cups for you! Emma :)

Rated 5 out of 5 stars

The ability to order quality catering…

The ability to order quality catering standard tableware so easily, and at a remarkable price is so good. 🤗🤩
Excellent customer service, prompt delivery and great products at a reasonable price.

March 27, 2025
Unprompted review
Coffeecups.co.uk logo

Reply from Coffeecups.co.uk

Thank you so much for the lovely review Laura! We are so pleased you are happy with your goods and the service! Emma :)

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