Coffeecups.co.uk Reviews 1,431

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their beauty and durability. Many people highlight the excellent service, fast and efficient delivery, and the careful packaging that ensures items arrive safely. Consumers also appreciate the ease of ordering and the overall positive experience. However, some customers experienced minor issues, such as one item arriving imperfect or a broken teapot, which were quickly resolved with replacements. A few people also noted discrepancies in product descriptions, like cups being smaller than advertised, or slight color variations in items.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Reviewers consistently praise the great... See more

Delivery service

Consumers consistently report positive experiences with delivery services. Many praise the super-fast... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the amazing and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and efficient... See more

Order

Reviewers express satisfaction with the ordering process. Many customers highlight the ease of placing orders... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered with coffee cups multiple times, about to place a large order with them again today which reminded me to leave this review! Great quality products, came quickly also and getting in conta... See more

Company replied

Rated 5 out of 5 stars

Amazing service from James and his lovely Wifey. Delivery was fast and efficient. Highly recommended. Product range is vast and appealing so much choice at good pricing will be ordering again when re... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant company, firstly items are high quality, well packaged and delivered promptly (and that’s not just me copy-pasting from my default feedback) Have also dealt with their customer... See more

Company replied

Rated 5 out of 5 stars

These Cups look and feel absolutely beautiful I first seen these in St Ives. I liked them that much I searched the company off the bottom of the cup and purchased immediately. They arrived within a... See more

Company replied


Company details

  1. Restaurant Supply Store
  2. Glassware Wholesaler
  3. Household Goods Wholesaler
  4. Promotional Item Store

Written by the company

Custom printed or plain crockery for every area of the hospitality industry, corporate sector and retail. No minimum order quantities and huge stock levels. Bespoke screen-printed logos, all hand-applied and fired in our on-site workshop and kilns.

Custom Printed Crockery with No Minimum Order Quantities!

Split boxes, huge stock levels and in-house printing services for all your professional crockery needs.

Split boxes, huge stock levels and in-house printing services for all your professional crockery needs.
Next-day shipping for plain items in stock, if ordered before 2pm. No minimum order quantities and split boxes available so no order too small.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The cups / saucers are beautiful!

The cups / saucers are beautiful!
I received them within 24 hours of ordering.
Gemma went above and beyond to help me get exactly what I wanted.
The packaging was excellent.

January 12, 2026
Coffeecups.co.uk logo

Reply from Coffeecups.co.uk

Thank you for your review and your order! Yes, Gemma is brilliant! We'll pass your feedback on to her

Rated 5 out of 5 stars

Absolutely love my coffee cups

Absolutely love my coffee cups , great size and very colourful.

January 12, 2026
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Reply from Coffeecups.co.uk

We're so pleased! Thank you for your order and for leaving a review

Rated 5 out of 5 stars

Really pleased!!

Really pleased, found the make I had been searching for, everything so easy, first order delivered quickly, the cups were too small. Comms for returns were excellent, thank you Kate! The exchange cups were perfect.

January 2, 2026
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Reply from Coffeecups.co.uk

Thank you for your review and for your order! We're delighted that you were able to find the size you wanted

Rated 5 out of 5 stars

Brilliant customer service

I've purchased a few things over the years and find the company really easy to deal with, there's plenty of plenty of choice and everything is good value.

This time one of the items was imperfect but after contacting them, the customer service was outstanding. Everything was dealt with really quickly and easily, no hassle at all and replacement sent out immediately.

How a company responds to issues like this says a lot about them...I couldn't have been more impressed with the way they responded and the friendly, helpful service

January 7, 2026
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Reply from Coffeecups.co.uk

Thank you for your positive feedback and for leaving a review! I will pass your comments on to the team

Rated 5 out of 5 stars

Great prices

Great prices, beautiful designs, will definitely be back for more

January 8, 2026
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Reply from Coffeecups.co.uk

Thank you for your review and for your order - we look forward to hearing from you again, soon!

Rated 5 out of 5 stars

Really pleased with my purchase from…

Really pleased with my purchase from Coffeecups. The service was great from the speedy despatch to the well packed parcel.

I now love my morning coffee in the beautiful mugs

January 6, 2026
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Reply from Coffeecups.co.uk

We're delighted that you love the mugs - thank you for your order and for your review

Rated 5 out of 5 stars

Lovely cups…

Just the cups I needed to make a perfect flat white at home. In this case, size is everything!

January 2, 2026
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Reply from Coffeecups.co.uk

Size is indeed everything ! hope you liked the search by size filter on the website and hope you enjoy the cups ,thanks for the review we really appreciate it

Rated 5 out of 5 stars

I would recommend your company

Easy to place an order, prompt dispatch and Gemma who answered a follow up query in a helpful way, allowing me to place another small order.

January 2, 2026
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Reply from Coffeecups.co.uk

Gemma is a gem ! thanks for the kind words and glad you had a good experience !

Rated 5 out of 5 stars

Would recommend

Really love the coffee cups that we ordered, at a great price. Had a minor issue with the delivery that they resolved very quickly with no question. Great service

January 7, 2026
Unprompted review
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Reply from Coffeecups.co.uk

Thanks Kathryn ! it was our pleasure to deal with you , we are always on hand to sort any little niggles!

Rated 5 out of 5 stars

By far my favourite company for…

By far my favourite company for Churchill products! The staff really go the extra mile and take great pride in their customer service. Unfortunately two of my cups were damaged in transit so I contacted them during the festive holidays not expecting a reply until the new year, but they replied with a sincere apology and sent out some replacements free of charge. Kate Martin really stood out for me as her out of office was on but she still sorted out the replacements! A great company with great customer service that I’d highly recommend to my family and friends.

December 15, 2025
Unprompted review
Coffeecups.co.uk logo

Reply from Coffeecups.co.uk

Siddeka, it was our absolute pleasure to be able to assist , we are so lucky to have such fab and friendly customers!

Rated 5 out of 5 stars

Prompt and friendly service and answers…

Prompt and friendly service and answers to my questions. Very competitive prices. Quick delivery, all items well packed and wrapped. Very professional.

December 5, 2025
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Reply from Coffeecups.co.uk

So Glad we could help Christina and thanks for taking the time to leave this lovely review!

Rated 5 out of 5 stars

Perfect

Perfect ! Delivery and sales team very professional

May 6, 2025
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Reply from Coffeecups.co.uk

Thankyou Catalin for your continued support over the years it does not go unnoticed

Rated 5 out of 5 stars

Quality service

Brilliant service and products at a good price

December 10, 2025
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Reply from Coffeecups.co.uk

thankyou for the 5 stars ! we really appreciate it

Rated 5 out of 5 stars

Super customer service

Super customer service, best I've ever encountered.

December 8, 2025
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Reply from Coffeecups.co.uk

Wow Chloe! we are blushing !! thanks so so much we work very hard at customer service and the whole team was thrilled to read this !

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