Coffee Hit Reviews 2,207

Amazing customer service - replaced the faulty kettle instantly and it was delivered next day.
Fantastic communication.

Excellent customer service and quick too !

TLDR Big companies should learn from Coffee Hit Customer service Team

the best customer service I have ever had. I was looking to get my first grinder for my Aeropress and had an email with the new Rhnoware Small grinder. after a few emails back and forth I am now the owner of said gender One thing I was shocked by was the Next Day Delvery.

Recently placed an order for a Fellow Shimmy coffee sifter which was stolen from my doorstep (can’t imagine the thief was happy when they found out what was inside). Customer service from Leigh was incredible, super helpful and got a replacement shipped out whilst they liaised with the courier (Yodel). Great company, will always choose them for coffee supplies!

Excellent Customer Service.
I purchased a Commandate C40 from Coffee Hit after my 1zpresso grinder failed irreparably. I forgot to take advantage of their Red Clix add on deal, so I contacted Customer Services and John sorted things out for me very quickly; the Red Clix arrived less than 24 hours later!
The Commandate is a fantastic grinder. Much smoother than my previous grinder and very easy to maintain. Also I can't believe how much of an improvement it's made to the quality of my brews!

Great support for my Baratza grinder!
Bought a Baratza repair kit because my old coffee grinder stopped working last week.
I have got from them a manual how can I change the new spare part, and it was a 30min work, but worth it!
Thanks for the fast shipping!

Just had my Baratza Sette 270w repaired and I was absolutely delighted by every step of the process. Very speedy service with great communication and, given that the whole gearbox/burr/motor assembly was replaced, fantastic value.

Must try the coffee here! Grab yours now and enjoy!

Responsive and kind customer service who sorted out an issue with my pouring kettle super quickly, replacing the defective model for free, even a few months after the original purchase. Highly confident in purchasing equipment from them again.

I placed an order which was received quickly and exactly as described, good communication and customer service.

Great customer service received from John at coffee hit, had an issue with my kettle and he responded to my enquiry within 10 minutes and a replacement was arranged within the next 20 minutes, superb communication and customer service, really pleased, thank you John!

I ordered a coffee storage solution from Coffee Hit that another website failed to provide after a month of claiming it was on the way. Coffee Hit had the exact same item shipped in a couple of days. Really easy to use and very competitively priced.

Contacted for help sorting out a driveshaft for my Baratza Encore, which I couldn't find on the site. The customer service I received was exemplary, quick, helpful, professional. Just brilliant.

After 2 years of daily usage, my Baratza grinder micro adjustment ring became loose. I called Coffee Hit and spoke to John?, who diagnose issue over phone. I was sent a replacement part, that was easily fitted (instructions and video online) and solved the issue immediately.

Great selection of equipment at competitive prices. Ordered a Baratza Encore grinder to save on the elbow grease of manual grinding and it's fantastic. Brilliant service from Coffee Hit too. Shipped earlier than expected and arrived in perfect condition. Thanks!

Coffee Hit's service to repair a coffee grinder a few months ago was so flawless, efficient and reasonably priced, I hunted down their founder's email address and sent a note to commend their service (and got a quick thank you back). They've really done a super job integrating their website with physical delivery, payments, email updates, and most importantly, repairs well executed.

Ordered a grinder from another company and they didn't send the product and took 3 weeks to get a response, had to get Paypal involved to get my money back. Ordered from Coffee Hit and it was shipped the next day on the Bank Holiday Monday and it came in 3 days later. Can't fault the service, quick delivery, plenty of emails to let me know when it was arriving, tracking, brilliantly packaged. Will definitely be using Coffee Hit for all my coffee items from now on! 10/10 service

I got in touch with coffee hit to get some spare parts to upgrade my Mahlkonig vario grinder.
They went the extra mile to get me the parts I needed, I'm extremely happy with the service provided. I have just installed the parts, very happy with them

I like this place, delicious coffee and look very staff, highly recommended

I like this place😍 coffee was really delicious, great service and reasonable price. Thank you guys 👍🏻