Easy ordering and best price on the internet. Customer service replied quickly to a query I had. Considering I ordered late on Saturday evening my goods were despatched on Sunday and delivered via Roy... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic experience as a first time buyer from this company especially Emilia! I initially sent an enquiry regarding expiry dates and had an extremely fast response. My order was dispatched very qui... See more
My order was placed late Saturday morning and delivered on Sunday, less than 24 hours later, so thank you to Coffee Supplies Direct and Royal Mail for really speedy service - i’d fully expected Monday... See more
Wow wow and wow...first time using this company, outstanding and excellent service all round. It was like the items I ordered were at my doorstep before I finished the order lol. Will definitely use a... See more
Company details
About Coffee Supplies Direct
Written by the company
About Coffee Supplies Direct
At Coffee Supplies Direct we have a very simple goal: to supply you with a range of hot beverage solutions at the right prices to keep your customers coming back for more.
We specialise in:
It’s a goal made easier by our competitive prices, fantastic customer service and unbeatable supplier expertise. Our recipe for success is simple.
We pride ourselves on our excellent customer service, wide range of products & our great relationships with our suppliers.
Delivery - Free delivery on orders over £60 with a Next Day delivery option available
Returns - 30 Day money back returns on items returned in their original condition
Credit - We offer a credit option through Klarna & Paypal Credit to help keep your business moving
Contact info
Unit 7-8 Leatherhead Trade Park, Station Road, KT22 7AG, Leatherhead, United Kingdom
- info@coffeesuppliesdirect.co.uk
- coffeesuppliesdirect.co.uk
4.8
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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Always quick delivery and a great price.
November 28, 2024
Delivery was promised for yesterday
Delivery was promised for yesterday, but it has not arrived yet (Tuesday 03/12/2024). I hope the Royal Mail has not delivered the coffee to another address as it did recently. Unable to comment on the quality as I have not seen it just yet.
November 27, 2024
Good price and arrived nearly on time
Good price and arrived nearly on time. You are not responsible for Royal Mail; may consider a new courier!
November 27, 2024
Royal mail advised me my order would be…
Royal mail advised me my order would be delivered today. I waited in all day and my order hasn't arrived?
December 2, 2024
Reply from Coffee Supplies Direct
Dear John,
We’re very sorry to hear about the delay with your order. We completely understand how frustrating it can be to wait for a delivery that doesn’t arrive as expected.
Please contact us directly via this link: [https://www.coffeesuppliesdirect.co.uk/pages/contact-us](https://www.coffeesuppliesdirect.co.uk/pages/contact-us), and we’ll work with you to get this sorted as soon as possible.
Thank you for your patience, and we look forward to resolving this for you.
Kind regards,
Coffee Supplies Direct.
Great prices
Great prices, web site easy to use, prompt delivery, bit disappointed by the £60 min order for free delivery.
November 26, 2024
You sent me the wrong coffee
You sent me the wrong coffee. I ordered Douwe Egberts Cafetiere Blend but you sent me DE Filter Blend.
November 27, 2024
Reply from Coffee Supplies Direct
Dear Robin,
Thank you for bringing this to our attention, and we sincerely apologize for the mix-up. It seems we may have made a mistake during packing, and we're truly sorry for any inconvenience caused.
We also reviewed our customer service records but could not find any prior contact from you regarding this issue. If you haven’t already, please reach out to us directly, and we'll make it our priority to resolve this as quickly as possible.
We appreciate your understanding and look forward to getting this sorted out for you!
Best regards,
Coffee Supplies Direct.
Everything was just right from order to…
Everything was just right from order to delivery!
November 27, 2024
Great price easy to order
Great price easy to order delivered on time,what’s not to like
November 27, 2024
Great service
November 26, 2024
Great company which never disappoints
Great company which never disappoints. The cheapest coffee ever. The greatest deals ever in the section: REDUCED. I will only buy from this company from now on. You can really save a lot of money buying from them.
November 26, 2024
Delivered in reasonable time
November 26, 2024
Great on-line price for original…
Great on-line price for original product. Website was easy to use and well described products. Shipping was free and quick.
November 26, 2024
It was easy to order my coffee and it…
It was easy to order my coffee and it was delivered by Royal Mail promptly.
This was my first order but it won’t be my last!
November 26, 2024
Efficient early delivery
Efficient early delivery. Very easy to place an order. Would have been a 5 star but the free postage is target is too high at £60.
November 26, 2024
Due to the courier who could not follow…
Due to the courier who could not follow instructions and decided to leave products outside in the rain overnight instead of returning them back yo depot
November 26, 2024
Reply from Coffee Supplies Direct
Dear Pete,
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the courier’s actions. Leaving your products outside in the rain is absolutely not acceptable and should not have happened. We take matters like this very seriously and want to resolve this for you as quickly as possible.
Please contact us directly via this link: https://www.coffeesuppliesdirect.co.uk/pages/contact-us, and we’ll ensure the issue is rectified to your satisfaction.
Thank you for bringing this to our attention, and we appreciate your patience while we address it.
Kind regards,
Coffee Supplies Direct.
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