Fraudulent! They dupe you into subscribing without any knowledge until £59. 26 is taken out of PayPal which I did not authorise and knew nothing about. Cancelled and told them at 12:15am it was an err... See more
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I left a review back in 2022 and they removed it. I complained I never received the order and never got the money back. Scammers !!! I hope this guys are a in jail !
Cogniora's marketing and sales processes are borderline corrupt, agreed. Yet 3 months into using their product -which you get to tailor to your own need, low-level dyslexia that's been mine for the la... See more
If I could score less I would. Avoid at all costs. They do not acknowledge your cancellation during the trial period and charge you before the next payment date. Totally misleading and after care i... See more
Company details
Information provided by various external sources
Cogniora nootropics system is expertly formulated for top performers based on your individual requirements. MORE FOCUS | MORE DRIVE | A RELIABLY BETTER YOU.
Contact info
United Kingdom
- cogniora.com
1.6
Bad
154 reviews
No recent history of asking for reviews
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Be sure to check when the subscription starts
As a lot of people mentioned; be sure to cancel immediatly after ordering a testkit. They will send you a new one before you've even tested it and you won't be able to cancel.
A shame because the suplements made me feel werid and nauseous and now i'm stuck with a 20 days supply for 60 euros.
I was aware of the subscription but was taken by surprise by how soon it continued, never experienced anything like this.
Tried to contact them an hour after the payment went through and wasn't able to cancel because it had already been made'.
[Edit: Since I wasn't satisfied they have offered me a 50% refund now, which I think is fair]
July 7, 2020
Unprompted review
Reply from Cogniora
Hi Victor,
Thank you for taking time to write this and sorry for any frustration and misunderstanding this may have caused.
Our free trial promotion enrolls you into a renewing subscription with the first payment being triggered in 14 days after the start of the trial period. That is mentioned several times throughout the free trial checkout process for all customers prior to entering any shipping and payment information.
It is also mentioned in the thank you page as well as the follow-up emails that a customer receives. The ability and method to cancel the subscription at any time is stated there as well. Once a subscription is canceled before the renewal date, the account is closed and no longer charged. The only time a subscription order renewal takes place is if the subscription is not cancelled before the renewal date.
As for cancellations, please kindly note that once the order goes through, our team is sometimes unable to guarantee cancellations or modification requests due to our personalised production process as our production teams work on getting orders personalised and processed to ship out as quickly as possible. Upon investigation, we can confirm that your order was processed by our team shortly after the order was placed.
We apologise for any inconvenience caused and we will be contacting you to see if there is anything else we can help you with.
Best regards,
Cogniora Customer Support
Highly recommended
I have to say that I'm pleased I've found these guys. The markets are so saturated with different medicines and supplements that its almost impossible to find exactly what you need. Yes some people may go to a nutritionist for help, but not me, I personally hate talking to strangers, doctors or anyone about how I'm feeling so to have a company like this, who have came up with the genius idea of simply selecting a few personality questions and finding the perfect recipe for me is brill.
Yes you could also go and buy (elsewhere) the ingredients manually once you know whats in there but after checking that option out I found I would be taking a barage of meds and the price wasn't really all that different.
We all spend money on Internet speed upgrades, on TV upgrades, and lots more. Why not upgrade ourselves!
My trial arrived and I plan on keeping my subscription for a few months to see how much of a change I can see in myself.
June 29, 2020
Unprompted review
Free Trial
Free Trial
Yeah sure
You have to pay for the shipment, which is fine, but that means they have your payment info, and are just gonna subscribe you to the full box anyways.
A subscription after a free trial should be opt IN not opt OUT!!!
After this its funny to see them boost about how almost everybody subscribes after the trial. No they dont! They just fall for your trap!
I dont even care if the product is good or bad, thisd is a shady bussines strategy!
June 18, 2020
Unprompted review
Reply from Cogniora
hi Daniel,
Thank you for your review and sorry for any frustration and misunderstanding this may have caused.
We want to ensure you that we are doing our best to make sure that the client is provided with the information on how our subscription works.
Our free trial promotion enrolls you into a renewing subscription, which is mentioned several times throughout the free trial checkout process for all customers prior to entering any shipping and payment information. It is also mentioned in the thank you page as well as the follow-up emails that a customer receives. The ability and method to cancel the subscription at any time is stated there as well.
Once a subscription is canceled before the renewal date, the account is closed and no longer charged. The only time a subscription order renewal takes place is if the subscription is not cancelled before the renewal date.
We understand that the experience has been unpleasant but please know that we would NEVER intentionally charge our customers for orders they never placed, and we understand that what you experienced made you feel otherwise.
The only time a customer would be charged for a subscription renewal is the subscription was not canceled before the renewal date. With that being said, please kindly note that we will NEVER intentionally charge our customers for a subscription order renewal when the subscription has been canceled accordingly.
Thanks again for giving us feedback as this will help us continue to improve on the overall customer experience.
Please reach out to us at help@cogniora.com if you feel we could assist you further.
Best regards,
Cogniora Customer Support
Scam
The supplements from the trail pack made me feel physically sick and I've been entered into an expensive subscription without my consent. Cannot find anywhere I agreed to being charged over £60 for recurring deliveries. Total scam.
Edit: I had already contacted CS and they didn't try to resolve the issue until I posted here. They've given me 50% refund now and asked me to reconsider my review. I'll give you 2 stars now instead of 1 as I appreciate the forced gesture of the refund they still delivered the supplements when I asked them not to and now I have no idea what to do with them other than throw them out as they make me feel physically sick and left me with a headache/hangover feeling. Please Cogniora DO NOT contact me again asking me to change my review.
June 16, 2020
Unprompted review
Reply from Cogniora
Dear Cat,
We were gutted to see you had a negative experience with us.
Just a short explanation. Our free trial promotion enrolls you into a renewing subscription, which is mentioned several times throughout the free trial checkout process for all customers prior to entering any shipping and payment information. It is also mentioned in the thank you page as well as the following emails that a customer receives. The ability and method to cancel the subscription at any time is stated there as well.
When users cancel their subscription through the account portal, they receive a Cancellation Confirmation email to ensure our customers that the cancellation was successful. Once a subscription is canceled before the renewal date, the account is closed and no longer charged. The only time a subscription order renewal takes place is if the subscription is not cancelled before the renewal date.
I've also been informed that the Customer Support Team has contacted you regarding this.
Best regards,
Cogniora Customer Support
Dont order a free trial rob you
Dont order a free trial they will attempth to take money out of your account a week later .
Edit . Since the reply i have sent the order number .
When ordering the free trial not once did i sign up to a subscription. This is a scam . You need to be more informative about the subscription. Where do you mention it mot even a email to confim i subscribed to a subscription
June 13, 2020
Unprompted review
Reply from Cogniora
Hi Matt,
We were gutted to see a negative review on the product and while we understand your concern, this is definitely not a scam.
We've been striving to make the experience as smooth as possible. Just a short explanation - our free trial promotion enrolls you into a renewing subscription, which is mentioned several times throughout the free sample pack checkout process for all customers prior to entering any shipping and payment information. It is also mentioned in the thank you page as well as the following emails that a customer receives. The ability and method to cancel the subscription at any time is stated there as well.
When users cancel their subscription through the account portal, they receive a Cancellation Confirmation email to ensure our customers that the cancellation was successful. Once a subscription is canceled before the renewal date, the account is closed and no longer charged. The only time a subscription order renewal takes place is if the subscription is not cancelled before the renewal date. By looking into your specific case, it seems that you've not been charged.
Let me know if we can help in any way.
Thank you,
Cogniora Customer Support Team
I've just been robbed
I've just been robbed! I tried on of their sample packs .. which didn't seem particularly effective. I paid the postage by paypal. I've now discovered that they've taken £58 from PayPal without my permission. As far as I'm concerned, this is theft.
They're using your payment for postage to access your account so they can take your money. Bunch of crooks hiding under the "oh so" benign cover of health foods.
June 9, 2020
Unprompted review
Reply from Cogniora
Hi Martin,
Thank you for leaving a review.
We're sorry to hear you had a negative experience.
Our free trial promotion enrolls you into a renewing subscription, which is mentioned several times throughout the free trial checkout process for all customers prior to entering any shipping and payment information. It is also mentioned in the thank you page as well as the following emails that a customer receives. The ability and method to cancel the subscription at any time is stated there as well.
When users cancel their subscription through the account portal, they receive a Cancellation Confirmation email to ensure our customers that the cancellation was successful. Once a subscription is canceled before the renewal date, the account is closed and no longer charged. The only time a subscription order renewal takes place is if the subscription is not cancelled before the renewal date.
We appreciate your feedback and we will forward this to our team so we can continue to improve the overall user experience for everyone.
We have also reached out to you for further assistance.
Thank you for your understanding.
Cogniora Customer Support
Not a bad product
Not a bad product, but it’s a nightmare getting them to send the goods on time. You need to allow at minimum 10 days after payment, then the goods are promised after chasing, only to subsequently find out that the goods hadn’t been sent out as promised (& despite the delay....they send them out 2nd class post)
Had to cancel my subscription, but they did refund the months subscription.
Real shame as the meds are really good in my opinion, but to have a 10 day delay per month (of my subscription experience) its not worth the hassle
The reply makes reference to the current COVID-19 issues, but in reality the issue was worse before this current crisis existed. It’s such a shame as the product is really good and would have continued with the subscription. The last time this happened I was promised the foods had been despatched....but arrived a week later, sent 2nd class....3 days after it was promised as despatch. So the current restrictions are irrelevant in my instance.
April 14, 2020
Unprompted review
Reply from Cogniora
Hi Shad,
Thank you for your feedback -– we take these types of experiences personally and it’s helpful to hear from customers like you on how we can get better. There’s a lot to address in the feedback but I want to start by apologising for the frustrations you’ve had with Cogniora – frustration that is clearly warranted given the multiple delays and your inability to sort it out in a timely manner.
Our personalised products enter manufacturing queue straight after the payment is made to be delivered in up 10 days. Unfortunately, quarantine related lockdown introduced delays and packages are stuck in transit for longer.
Apologies for not being able to mitigate the delay despite our best efforts.
Again, if there's anything else that we could do, please let us know at help@cogniora.com
Best regards,
Cogniora Customer Support
Useless & Harmful (Unsafe)
Took all the tablets in the free trial. Noticed no benefit whatsoever. After a few days, I got sick from them.
Time to sue these mongoles.
February 24, 2020
Unprompted review
Reply from Cogniora
Hi Edgaras,
We were all very surprised to hear your comments, especially as this is the first time anyone has had such a reaction. We are very concerned and want to help - we've contacted you personally a couple of times already but please would you email us at help@cogniora.com so that we can help you resolve this issue.
And again thanks for the feedback – we take these types of experiences personally and it’s helpful to hear from customers like you on how we can get better.
Best regards,
Cogniora Customer Support
EDIT 21st April 2020 -- we've tried contacting Edgaras on multiple occasions by email and telephone to gather more information on this. However, Edgaras has not responded to any of it.
Cogniora Nootropics - 5 day free trial
Cogniora Nootropics offer a personalised Nootropic regimen suited to your needs. You can sign up for the 5 day trial for free to try them before you choose whether to continue with them or not. Unfortunately I didn't feel they were suited to me but they may be of benefit to others. Be careful though as if you don't cancel within 14 days your subscription will be begin and they will take payment for the first month. That happened to me, but they helped refund the amount to my account after a few emails.
February 7, 2020
Unprompted review
Reply from Cogniora
Hi Aminul,
Thanks for the feedback – we take these types of experiences personally and it’s helpful to hear from customers like you on how we can get better.
Should you have any additional concerns, you can always email us at help@cogniora.com and we‘ll do our best to revisit the case!
Best regards,
Cogniora Customer Support
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