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CoinEx Reviews 485

TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

I deposited, withdrawed and kept over 10k$ cryptocurrency for about 5 years WITHOUT ANY PROBLEM. one time my trade passed through contract liquidation price for hours (the liquidation price were abo... See more

Rated 3 out of 5 stars

Never had any issues getting crypto in or out of their system. However, because I had logged in from a NYC hotel one time, they sent me a notice that I had to delete my account because NYC is not a su... See more

Rated 5 out of 5 stars

I've used Coinex for a while to trade BTC to LBC and it works well. The fees seem reasonable - although I'm not a veteran crypto trader. Once I uninstalled my Google authenticator app, locking me o... See more

Rated 5 out of 5 stars

CoinEx is my favorite platform. The platform has always excelled; Has always met my concerns and expectations. The team has been consistent in the app development and I can tell with how many coins/to... See more

Company details

  1. Cryptocurrency Service
  2. Currency Exchange Service
  3. Financial Institution

Written by the company

Established in 2017, CoinEx is a global cryptocurrency exchange designed with users in mind. Since its launch by the industry-leading mining pool ViaBTC, the platform has been one of the earliest crypto exchanges to release proof-of-reserves to protect 100% of user assets. CoinEx provides over 1300 cryptocurrencies, supported by professional-grade features and services, for its 10+ million users across 200+ countries and regions. CoinEx is also home to its native token, CET, which incentivizes user activities while empowering its ecosystem.


Contact info

You should know

3.8

Great

TrustScore 4 out of 5

485 reviews

5-star
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1-star

Replied to 37% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Coinex farzi app hai isme Mera account…

Coinex farzi app hai isme Mera account ka belence withdrawal nhi hua meri 9000 usdt freez kardi isme na kare

August 2, 2025
Unprompted review
CoinEx logo

Reply from CoinEx

We're sorry, but the "CoinEx farzi App" you mentioned has no affiliation with CoinEx.
Have you possibly been misled by a website with a name similar to CoinEx?

To protect your assets and account security, please double-check whether you're visiting a fake or phishing site.

CoinEx Official website: https://www.coinex.com/en/

You can verify the authenticity of the website, email, or social media account you're interacting with via our Official Verification Channel:
👉 https://www.coinex.com/en/official-verification

Rated 5 out of 5 stars

Really good

Fast, great and efficient service, perfect

August 5, 2025
CoinEx logo

Reply from CoinEx

Thank you so much for your support to CoinEx, wish you have a nice day~

Rated 5 out of 5 stars

Trust

They are doing their best

August 3, 2025
CoinEx logo

Reply from CoinEx

Thank you for your feedback, have a nice day.

Rated 5 out of 5 stars

Simple interface

Simple interface, Almost Complete List of Coins, Fast response and Easy to use... My Favourite Platform

August 3, 2025
CoinEx logo

Reply from CoinEx

Thank you for your feedback, have a nice day.

Rated 1 out of 5 stars

Scam Alert

URGENT: CoinEx Engaged in Fraudulent and Deceptive Practices (Scam Alert)

To whom it may concern,

I am writing to report **CoinEx** as a **fraudulent exchange** due to unauthorized manipulation of my trades, refusal to provide transaction logs, false representation of their jurisdiction, and repeated evasion of transparency.

### 🔻 Summary of the Incident:

On **July 16, 2025**, CoinEx **forcefully closed my active position** of **255,628 FLOKI tokens** at a price I never authorized.
The order (ID: **15430×××××69**) was executed **without my consent**, even though I had a **limit buy order at a lower price** — which was completely ignored.

### 🔍 What Makes This Suspicious:

- I **repeatedly requested transaction logs, execution details, and internal activity records** via multiple support tickets, especially **#1472296**, but CoinEx **refused every time** to provide critical data that could clarify what happened.
- Their support keeps replying with **template responses**, avoiding direct answers or any technical breakdown of my account's internal actions.
- In one reply, they falsely stated that “a login occurred before the trade,” but **provided zero technical evidence** to back this up and **denied access to operation logs**.
- I submitted **screenshots** proving that my original limit order had not been reached, yet CoinEx forcefully sold my assets at a different price.

### 🏴 Misrepresentation of Jurisdiction (Proof from Police):

CoinEx **claims to be headquartered in Hong Kong**, but when I filed a complaint with the **Hong Kong Police Cybercrime Unit**, I received a formal reply stating:

> *"CoinEx is not registered in Hong Kong and holds no physical or legal presence here. We are unable to pursue your case."*

This confirms that CoinEx is **fraudulently misrepresenting** its legal base to gain trust from international users — a clear violation of regulatory standards and user safety.

---

### 🚨 Conclusion:

CoinEx has demonstrated the following:

- Unauthorized trading on customer accounts.
- Repeated denial of transaction data and logs.
- Fake jurisdiction claims (disproven by Hong Kong Police).
- Evasive and template-based customer support to avoid accountability.

This is a **highly dangerous exchange** operating outside regulatory scrutiny.
I urge your platform to **review, flag, and investigate** CoinEx immediately before more users fall victim to this organized fraud.

I am available to provide screenshots, emails, police response, and order history if required.

Thank you.

Mori

July 16, 2025
CoinEx logo

Reply from CoinEx

We're sorry to hear about your experience. We have explained the reasons in the support ticket. If you have any further questions or concerns, please feel free to reach out to us through the ticket.

Rated 5 out of 5 stars

Nice software

Nice software. Very easy to use

July 10, 2025
CoinEx logo

Reply from CoinEx

Thank you for your support to CoinEx, wish you have a great journey at CoinEx.

Rated 5 out of 5 stars

COINEX is excellent

COINEX is excellent , not complain at all and its not KYC.

July 9, 2025
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Reply from CoinEx

Thank you for your support to CoinEx, wish you have a great journey at CoinEx.

Rated 1 out of 5 stars

very bad and they have a lot of…

very bad and they have a lot of security problem

July 7, 2025
CoinEx logo

Reply from CoinEx

We’d be happy to look into your question and see how we can help. Could you please kindly share more info regarding the issues encountered via https://support.coinex.com/hc/requests/new, thus we can check it together.

Rated 3 out of 5 stars

Can’t place stop order at the time you…

Can’t place stop order at the time you place your buy

July 5, 2025
CoinEx logo

Reply from CoinEx

We support TP/SL at futures trading, we’d be happy to look into your question and see how we can help. Could you please kindly share more info regarding the issues encountered via https://support.coinex.com/hc/requests/new, thus we can check it together.

Rated 5 out of 5 stars

CoinEx, an excelent experience!

CoinEx is an excelent & trusted exchange, for spot & futures trading. Thanks!

July 10, 2025
CoinEx logo

Reply from CoinEx

Thank you for your support to CoinEx, wish you have a great journey at CoinEx.

Rated 5 out of 5 stars

One of the best Crypto Exchanges in the world

I have been working with Coinex since its inception. My experience during this time is that Coinex is secure, reliable, up-to-date, and has fair fees. Coinex has never banned anyone from working because of their nationality, which is commendable. I think Coinex is the best.

July 10, 2025
CoinEx logo

Reply from CoinEx

Thank you for your support to CoinEx, wish you have a great journey at CoinEx.

Rated 5 out of 5 stars

It's very reliable and responsible…

It's very reliable and responsible platform,I'm using coinex for 3 years now and I'm pretty happy with services I got.

July 3, 2025
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Reply from CoinEx

Thank you for your support to CoinEx, wish you have a great journey at CoinEx.

Rated 5 out of 5 stars

Platform easy to navigate

Platform easy to navigate, prompt service, transferred money within a minute

July 10, 2025
CoinEx logo

Reply from CoinEx

Thank you for your support to CoinEx, wish you have a great journey at CoinEx.

Rated 2 out of 5 stars

Bad exchanger

Bad exchanger

July 9, 2025
CoinEx logo

Reply from CoinEx

We’d be happy to look into your question and see how we can help. Could you please kindly share more info regarding the issues encountered via https://support.coinex.com/hc/requests/new, thus we can check it together.

Rated 5 out of 5 stars

Perfect

Perfect
Fast and easy

July 9, 2025
CoinEx logo

Reply from CoinEx

Thank you for your support to CoinEx, wish you have a great journey at CoinEx.

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