I deposited, withdrawed and kept over 10k$ cryptocurrency for about 5 years WITHOUT ANY PROBLEM. one time my trade passed through contract liquidation price for hours (the liquidation price were abo... See more
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Never had any issues getting crypto in or out of their system. However, because I had logged in from a NYC hotel one time, they sent me a notice that I had to delete my account because NYC is not a su... See more
I've used Coinex for a while to trade BTC to LBC and it works well. The fees seem reasonable - although I'm not a veteran crypto trader. Once I uninstalled my Google authenticator app, locking me o... See more
CoinEx is my favorite platform. The platform has always excelled; Has always met my concerns and expectations. The team has been consistent in the app development and I can tell with how many coins/to... See more
Company details
Written by the company
Established in 2017, CoinEx is a global cryptocurrency exchange designed with users in mind. Since its launch by the industry-leading mining pool ViaBTC, the platform has been one of the earliest crypto exchanges to release proof-of-reserves to protect 100% of user assets. CoinEx provides over 1300 cryptocurrencies, supported by professional-grade features and services, for its 10+ million users across 200+ countries and regions. CoinEx is also home to its native token, CET, which incentivizes user activities while empowering its ecosystem.
Contact info
Hong Kong
- support@coinex.com
- coinex.com
You should know
3.8
Great
485 reviews
Replied to 37% of negative reviews
Typically replies within 1 week
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Very simple Platform 👌👌
CoinEx is a very easy-to-use platform and makes it easy for me to trade and transfer, I would say excellent. 👌👌
July 7, 2025
Unprompted review
Reply from CoinEx
Thank you for your support to CoinEx, wish you have a great journey at CoinEx.
Reply from CoinEx
CoinEx is an official crypto exchange and will never do this things.
We’d be happy to look into your question and see how we can help. Could you please kindly share more info regarding the issues encountered via https://support.coinex.com/hc/requests/new, thus we can check it together.
Reply from CoinEx
We’d be happy to look into your question and see how we can help. Could you please kindly share more info regarding the issues encountered via https://support.coinex.com/hc/requests/new, thus we can check it together.
Reply from CoinEx
Thank you for your support to CoinEx, wish you have a nice day.
Reply from CoinEx
Thank you for your support to CoinEx, wish you have a great journey at CoinEx.
They forced me to do KYC and do EDD
They forced me to do KYC and do EDD. While i was only using it because under the 10k no such thing was needed. Just to let everyone know they do it for extremely small amounts, not for 50k or 100k.. No for 2000 usdt😂
June 21, 2025
Reply from CoinEx
CoinEx requires EDD for safety considerations, sorry for the inconvenience caused and we will try our best to provide better service to all users.
Has been using this site since ancient…
Has been using this site since ancient bitcoin mining ages
June 18, 2025
Reply from CoinEx
Thank you for your support to CoinEx, wish you have a great journey at CoinEx.
I use CoinEx regularly and it’s capable…
I use CoinEx regularly and it’s capable to do most of I need. One issue I experienced some times in future trading is triggering TP and not be closed. Hence, i voted to three ⭐️.
Thank you CoinEx.
June 18, 2025
Reply from CoinEx
We’d be happy to look into your question and see how we can help. Could you please kindly share more info regarding the issues encountered via https://support.coinex.com/hc/requests/new, thus we can check it together.
Reply from CoinEx
Thank you for your support to CoinEx, wish you have a great journey at CoinEx.
Reply from CoinEx
Thank you for your support to CoinEx, have a nice day.
Great exchange with lots of options
Great exchange with lots of options. I've always had a good experience with Coinex.
June 14, 2025
Reply from CoinEx
Thank you for your support to CoinEx, have a nice day.
Coinexx the biggest scam company ever…
Coinexx the biggest scam company ever they should be investigated
June 4, 2025
Unprompted review
Reply from CoinEx
It seems like that you are visiting a fake site, we are CoinEx, NOT Coinexx.
This is the official site for CoinEx: https://www.coinex.com/en/
You can also click here to verify the channel you are visiting:https://www.coinex.com/en/official-verification
The lady was kinda helpful but she told…
The lady was kinda helpful but she told me I only exist in the digital world not the real one and that I needed to have $50,000! In the bank before I could be verified with them I have all my personal information so there is NO Reason whatsoever that I cannot be verified I don't know what is going on But for that they only get a 3 from and I want to make it a 2 an half stars and that's too much I believe we did spend an hour going thru things and I don't like that you have to share your screen with them.
April 24, 2025
Unprompted review
Reply from CoinEx
Kind remind: Do not trust anyone from unofficial channel.
If you need help when using CoinEx, please submit ticket here: https://support.coinex.com/hc/requests/new, thus we can check it together.
Thank you so much for your support to CoinEx, wish you have a nice day~
Be careful with sending your money to this exchange!
if you send crypto to this exchange via wrong network they will not help. I'm sure if they want to help they can but they don't want.
As an crypto exchange they MUST provide a solution for those issues but the only thing that they say is that SORRY WE CAN'T HELP YOU!
So be careful with sending your money to this exchange!
Update:
You can find all the information you need via the ticket 1406962.
March 7, 2025
Unprompted review
Reply from CoinEx
We’re very sorry that you’ve encountered this issue. We highly value your feedback and want to assist you. However, to provide the best support and effectively resolve your concern, we kindly ask you to share more specific details. Please reach out to us at support@coinex.com with any relevant information so we can thoroughly understand the situation and address it as quickly as possible. We look forward to helping you further.
My w1thdrawal wont have been made possible if not for the above name mentioned in Display P.
March 13, 2025
Unprompted review
Reply from CoinEx
If you encounter any issues, please contact us at support@coinex.com. We will do our best to assist you. Thank you!
Dishonest and useless
I can't access my account from a UK IP because of some absolute garbage error message. Their so-called customer service is a complete scam—it doesn’t exist! My money is gone, and no one is there to help. I even tried logging in from Spain, and guess what? The same pathetic nonsense! This company is a bunch of dishonest thieves. Stay far away unless you want to be robbed blind!
March 14, 2025
Unprompted review
Reply from CoinEx
We’re very sorry that you’ve encountered this issue, You can try switching your IP to log in to CoinEx. However, to provide the best support and effectively resolve your concern, we kindly ask you to share more specific details. Please reach out to us at support@coinex.com with any relevant information so we can thoroughly understand the situation and address it as quickly as possible. We look forward to helping you further.
So far everything smooth
So far everything smooth. Never any issues.
Good corporate policy when it comes to customer liberty
February 12, 2025
Unprompted review
Reply from CoinEx
Thank you
I was really shocked to find out they…
I was really shocked to find out they where just trying to take advantage of me , glad i was able to convince my aid to confront them and settle my case.
February 4, 2025
Unprompted review
Reply from CoinEx
We’re very sorry that you’ve encountered this issue, However, to provide the best support and effectively resolve your concern, we kindly ask you to share more specific details. Please reach out to us at support@coinex.com with any relevant information so we can thoroughly understand the situation and address it as quickly as possible. We look forward to helping you further.
1/5 Stars: Disappointing Experience with CoinEx Support
1/5 Stars
I recently encountered a frustrating issue with CoinEx when I accidentally sent the wrong token to my account. The token was wETH, a well-known and widely supported cryptocurrency across major exchanges. Despite this, CoinEx's support team was unhelpful and unresponsive.
When I reached out to them for assistance in recovering my funds, they informed me that I would need to pay a fee for their "effort and labor." This response was not only unprofessional but also demonstrated a clear lack of concern for customer satisfaction. It seemed that their primary focus was on generating revenue rather than providing quality service.
The lack of responsiveness from CoinEx on platforms like TrustPilot further highlights their disregard for customer feedback and concerns. As a financial service provider, it is essential to prioritize customer comfort and satisfaction, which CoinEx clearly failed to do in my case.
I would caution potential users to be wary of CoinEx's support services and consider alternatives that value customer experience more highly.
February 24, 2025
Unprompted review
Reply from CoinEx
We are so sorry for the inconvenience caused to you, wETH is not supported at CoinEx, thus returning back to you will be the best solution we can provide.
Since extra human resources and technical efforts are needed to return your assets, some handling fee may be charged.
To avoid unnecessary loss, please double-check the supported crypto and chain next time.
If you need further help, please submit ticket here:https://support.coinex.com/hc/requests/new,
We appreciate your support and understanding.
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