CoinEx Reviews 485

Coinex has closed my account and has a very ridiculous reason, where should I complain?

This company will not allow withdrawal of funds. Not only will they not allow withdrawal of profits but they will not allow withdrawal of money deposited. They are demanding more deposits saying that you have to deposit before they allow you to withdraw any funds. This is a scam company!

Scammers! Don't use this website. I have tried to withdraw my MAGA coins and they made me wait 1-2 Weeks and with that made me lose $160 USD!!!

DONT USE THIS SITE!!!

Never had any issues, easy to use, no KYC, many trading pairs. However, no info about who is behind the exchange and where it is located.

Do not invest here. i repeat DO NOT INVEST HERE. i invested $500 last year and got nothing in return. I keep on sending lots of email even report to _epf plc_ after so many calls and email that i sent them were not responded to.

an absolute fraud, I was up $260 on one of the coins, but it did not let me close at market price, instead it closed my position for 60$ loss. The liquidity was there, the volume was there, but my position got closed for loss. Stay away from this shlthole

This has been one of my best exchanges to do business with. Ease of use, great number of new alt coins and low spreads.

‏Formal Complaint Regarding Liquidation Issue on CoinEx

‏Dear CoinEx Support Team / Financial Regulatory Authority,

‏I am writing to formally file a complaint regarding the liquidation of my position on the CoinEx platform. Despite my calculations and the price movement, the liquidation resulted in a significantly higher loss than expected. Below are the details of my position:

‏ • Trading Pair: ETHUSDT (Short Position)
‏ • Entry Price: 3856.51 USDT
‏ • Exit Price: 3886.92 USDT
‏ • Position Size: 2 ETH
‏ • PNL Recorded: -105.10 USDT

‏Issue Description:

‏Based on my calculations:

‏(3886.92 - 3856.51) \times 2 = 60.82 \, \text{USDT}

‏This should have been my total loss. However, the platform recorded a cumulative loss of 105.10 USDT, which is disproportionate and raises concerns. I also observed unclear charges and liquidation conditions that were not transparently communicated.

‏Request for Resolution:

‏I kindly ask for:

‏ 1. A detailed explanation of how the PNL and liquidation price were calculated.
‏ 2. A review of the transaction logs and fees applied to my position.
‏ 3. Compensation or adjustment if any errors are confirmed in the liquidation process.

‏If I do not receive a satisfactory response within 7 working days, I will escalate this complaint to relevant financial authorities and public forums to ensure transparency and fairness.

‏Thank you for your prompt attention to this matter.

‏Best regards,

‏


‏

Created account , they told me i'm verified and all good . Deposit balance to start invest . then they sent to me that im not verified and my account banned without any reason and no way to refund my deposit again. even support reply dont try to contact us again

Great platform !! , Coinbase delisted Deso and I was stuck with it no exchange would let me trade it , managed to send to coin ex and exchange for Ada and then send back to Coinbase for very low fee , 5 stars

I sent in 25$ to swap CET, but it refused and I wanted to withdraw my funds and it refused to initiate withdrawals for almost two weeks.

still not able to withdraw after weeks of complaints. avoid this if you're not looking to lose even more.

This CEX has the most slowest customer service. They only reply on you once a day. Dont even try to use this.

Coinex is not worthy
+ high fees: transfer out of platform costs $6,1USD (10/2024)
+ platform may decided not to charge the account and keep the coins. Transfer is confirmer in a block, refund is not available, but receiver got nothing
+ useless for smaller transfers

I have deposit 1k, and my account has been frozen.
Could you told me how can I withdraw it.

Everything worked smoothly, from deposits to trades to withdrawals. My only complaint is that the interface was a bit laggy.

Scam, Don't fall for it,They got banned in several country.

Stay away from this company, they are fake
I got hooked and still nothing from them but
baktrail;'' got me outt the mess.

Coinex is thief and fraudulent. I bought crypto from swap section. First they showed a reasonable price. But when it finished I saw they have used a price of 2 percent more than what they showed. They don't answer or refund!!!!

I deposited, withdrawed and kept over 10k$ cryptocurrency for about 5 years WITHOUT ANY PROBLEM.
one time my trade passed through contract liquidation price for hours (the liquidation price were about 5% before the liquidity completely drys out) but they didn't liquidated me! I think it is because there were still orders to support the trade to close without a loss of the debt.
I love Coinex so much.