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Rated 2 out of 5 stars

I used their mining platform for roughly three months before they abruptly accused me of violating their terms and froze all of my Bitcoin. By last week, their website had completely vanished. In tota... See more

Rated 1 out of 5 stars

This is not a honest company with a good reputation . I purchased some crypto from there ATM, The crypto did not arrive nor money was refunded . The customer support has stopped responding . My sole a... See more

Rated 5 out of 5 stars

Your account executive , Eric Golden, in Las Vegas , has been extremely helpful in all aspects of orienting me to both your preferred wiring instructions as well as your ATM operations. Phone suppor... See more

Company replied

Rated 5 out of 5 stars

I have truly enjoyed doing business with my client manager, a young man named Zaid. He has always been Johnny on the spot for me answering questions for me. We communicate mostly by text which is just... See more

Company details

  1. Cryptocurrency Service

Written by the company

CoinFlip, founded in 2015 in Chicago, is a global leader in digital currency, operating over 5,500 Bitcoin ATMs across the U.S. and internationally. With the CoinFlip Wallet app for iOS and Android, the platform makes cryptocurrency transactions easy and secure. Through innovations like CoinFlip Ventures supporting early-stage crypto projects, the company has earned recognition on the Inc. 5000, Deloitte Technology Fast 500, and was named Chicago’s fastest-growing company by Crain’s in 2021 and 2022. CoinFlip Preferred offers a premier over-the-counter service designed to simplify cryptocurrency transactions. With personalized, white-glove support, clients can seamlessly buy, sell, and swap cryptocurrencies. Each client is paired with a dedicated client manager, certified as a PlannerDAO Certified Digital Asset Advisor (CDAA), ensuring expert guidance and tailored crypto education. Operating across the U.S., Canada, Italy, and Mexico, CoinFlip Preferred is dedicated to making cryptocurrency investing simple and accessible.


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3.5

Average

TrustScore 3.5 out of 5

195 reviews

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Replied to 20% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

This guy's are scammers

This guy's are scammers , l just deposited money inside the atm just now and nothing has reflected till now and now of their contacts details are going through , be caful guys

April 4, 2026
Unprompted review
Rated 1 out of 5 stars

This is not a honest company with a…

This is not a honest company with a good reputation . I purchased some crypto from there ATM, The crypto did not arrive nor money was refunded . The customer support has stopped responding . My sole aim was to make some extra money through crypto trading, However #Quick Help.. has been the best alternative so far . They are unique with a steady earn pay .

March 25, 2026
Unprompted review
Rated 1 out of 5 stars

SCAMERS

Usher be good. Now I put money 270$ to sent and they said they need beefy my identity for scam case. Like what the hell, the reason why I use this service and pay huge fees so I don’t have to verify. Just scammers who stole money

March 19, 2026
Unprompted review
Rated 1 out of 5 stars

NEVER USE COINFLIP!!!!

NEVER USE COINFLIP!!!!! SCAMMERS !!!! I paid for bitcoins via their atm and they never send them and never did refund. They told go to fbi... They litteraly stole my money!!! and not replying anymore.

March 1, 2026
Unprompted review
Rated 1 out of 5 stars

I am formally lodging a complaint…

I am formally lodging a complaint regarding the systemic withholding of assets by this entity, which I believe is indicative of a sophisticated "Pig Butchering" scheme. For a period exceeding 30 days, I have been summarily denied access to my principal and accrued earnings, totaling over USD 80,000. Despite my exhaustive efforts to facilitate a withdrawal through standard channels, the firm has engaged in a pattern of obfuscation, citing "liquidity audits" and "tax verification requirements"—classic hallmarks of fraudulent investment platforms. This predatory behavior mirrors documented cases where unregulated firms lure investors through social engineering, only to freeze accounts once substantial capital is committed. Given the firm’s history of misleading consumers, it is evident that internal resolution is no longer a viable path. I am requesting an immediate investigation into their solvency and a freeze on their digital wallets to prevent further capital flight. This situation demands rigorous regulatory intervention to ensure that such deceptive practitioners are held accountable under the fullest extent of the law. It's stunning how fast one person can destroy a lifetime.
Don't wait until it's too late! I nearly lost everything before finding = a'yRLP =. They are the only ones who can actually get your funds back from these thieves. Forget about Advisory scams. I’ve been living in a nightmare, but there’s finally a way out. Bypass the lying support teams and go to the pros.

February 6, 2026
Unprompted review
Rated 1 out of 5 stars

Tried to sell $2,000 worth of litecoin…

Tried to sell $2,000 worth of litecoin at one of their machines. It took the crypto then the ATM malfunctioned so coincidentally and never paid me cash. But hey, I got a 95 percent discount as an apology. Hooooray…… still waiting for my refund after they said 1 day wait. Of course not. They shouldn’t be allowed to run this business. Ridiculous. Scam.

February 26, 2026
Unprompted review
Rated 2 out of 5 stars

BRENOSHAPORD OUTLOOK COM

I used their mining platform for roughly three months before they abruptly accused me of violating their terms and froze all of my Bitcoin. By last week, their website had completely vanished. In total, they took about $200,000 from me I believe the loss was limited because I stopped investing additional funds early. Sadly, many others were not as fortunate.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Zaid was fantastic

Zaid was fantastic. Knowledgeable prompt and very professional I highly recommend working with him. I do t think the 5 stars is enough.

February 12, 2026
Unprompted review
Rated 1 out of 5 stars

Coinflip to face litigation

I estimate I’ve paid Coinflip, and its predecessor OLLIV in this AU market, an estimated AU$20,000 in ATM fees over the past 2-1/2 years.

It therefore came as a surprise to receive a text message yesterday saying that “due to an evaluation of your account with our terms of service and customer criteria your account has been closed.”

This is blatant unconscionable conduct.

I will speak with my attorney based in Geneva Switzerland about my prospects with filing litigation in the Superior Court of Chicago for unconscionable conduct arising from unfairness in contractual dealings pursuant to the Doctrine of Unconscionability and Fraudulent Inducement.

February 6, 2026
Unprompted review
Rated 1 out of 5 stars

The coinflip apps suck

The coinflip apps suck. It constantly freeze, fails to process transactions and charges exorbitant fees. It frequently fails to process purchases, resulting in messages indicating failed transfers. It sucks. And l will no longer use it

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Coinflip is a great crypto wallet

Coinflip is a great crypto wallet. The staff there is very professional and trustworthy! I have been working with Isiah Aslam for several months now in their Client Preferred division and he amazing. Always responds promptly to my calls and emails! Gives great advice and I feel very well taken care of by him!

January 16, 2026
Unprompted review
Rated 1 out of 5 stars

…never again

I tried to put $900 for my wife for Christmas in the Bitcoin they charged me a $189 fee to put $900 in Then they refused to reduce the rate I'm 66 years old I don't see very well but in my opinion that interest is criminal

December 24, 2025
Unprompted review

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