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Rated 2 out of 5 stars

I used their mining platform for roughly three months before they abruptly accused me of violating their terms and froze all of my Bitcoin. By last week, their website had completely vanished. In tota... See more

Rated 1 out of 5 stars

This is not a honest company with a good reputation . I purchased some crypto from there ATM, The crypto did not arrive nor money was refunded . The customer support has stopped responding . My sole a... See more

Rated 5 out of 5 stars

Your account executive , Eric Golden, in Las Vegas , has been extremely helpful in all aspects of orienting me to both your preferred wiring instructions as well as your ATM operations. Phone suppor... See more

Company replied

Rated 5 out of 5 stars

I have truly enjoyed doing business with my client manager, a young man named Zaid. He has always been Johnny on the spot for me answering questions for me. We communicate mostly by text which is just... See more

Company details

  1. Cryptocurrency Service

Written by the company

CoinFlip, founded in 2015 in Chicago, is a global leader in digital currency, operating over 5,500 Bitcoin ATMs across the U.S. and internationally. With the CoinFlip Wallet app for iOS and Android, the platform makes cryptocurrency transactions easy and secure. Through innovations like CoinFlip Ventures supporting early-stage crypto projects, the company has earned recognition on the Inc. 5000, Deloitte Technology Fast 500, and was named Chicago’s fastest-growing company by Crain’s in 2021 and 2022. CoinFlip Preferred offers a premier over-the-counter service designed to simplify cryptocurrency transactions. With personalized, white-glove support, clients can seamlessly buy, sell, and swap cryptocurrencies. Each client is paired with a dedicated client manager, certified as a PlannerDAO Certified Digital Asset Advisor (CDAA), ensuring expert guidance and tailored crypto education. Operating across the U.S., Canada, Italy, and Mexico, CoinFlip Preferred is dedicated to making cryptocurrency investing simple and accessible.


Contact info

You should know

3.5

Average

TrustScore 3.5 out of 5

195 reviews

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Replied to 20% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

spoke with my associated, James

I was able to speak with associates who answered my questions and you are located in the USA.

June 11, 2025
CoinFlip logo

Reply from CoinFlip

Thanks for the great review, Dennis! We appreciate it!

Rated 5 out of 5 stars

Simple, Seamless, Efficient

Process is simple, seamless and efficient. I highly recommend CoinFlip!!

June 6, 2025
CoinFlip logo

Reply from CoinFlip

Thanks for the enthusiastic review, Michael! We sincerely appreciate the feedback!

Rated 5 out of 5 stars

Service was easy and Daniel was on top…

Service was easy and Daniel was on top of things for us.

June 4, 2025
CoinFlip logo

Reply from CoinFlip

Thanks for taking the time to leave us a review, Kevin! It's always nice to hear when our customers have had a great experience with us. We'll definitely pass your kind words on to the rest of the team, especially Daniel!

Rated 3 out of 5 stars

My first experience wasn't as smooth as…

My first experience wasn't as smooth as it could have been. I missed one critical step that caused delays. I won't forget next time.

June 4, 2025
CoinFlip logo

Reply from CoinFlip

Thank you for the review, Lorraine, and sorry to hear you had difficulty with your transaction. When the time comes, feel free to contact us for any assistance: https://coinflip.tech/otc

Rated 5 out of 5 stars

Very fast easy and real people who…

Very fast easy and real people who reach out and make sure everything is going well .
Highly recommend them .
I will definitely use them again

June 4, 2025
Unprompted review
CoinFlip logo

Reply from CoinFlip

Thanks for the excellent review, Steve, we appreciate the feedback! Looking forward to continuing to provide you the best possible crypto experience.

Rated 5 out of 5 stars

New? Relax. Counflip has this!

I always enjoy my experience with James. I really appreciate his understanding and patience with this new investor.

June 4, 2025
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Reply from CoinFlip

Hi Thelma, thanks for the excellent review! We love to hear when our customers have had an exceptional experience with us. We appreciate the kind words and will pass them on to the team (especially James)!

Rated 3 out of 5 stars

Takes too long to get the money in my…

Takes too long to get the money in my wallet

May 30, 2025
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Reply from CoinFlip

Hi Kelton, thanks for taking the time to leave us a review, we appreciate your feedback. Transactions times can vary based on a number of factors, but we always strive to complete them as quickly as possible. If you have any questions, please don't hesitate to reach out: https://coinflip.tech/otc

Rated 5 out of 5 stars

This service is awesome

This service is awesome, My one recommendation is that CoinFlip would send the blockchain confirmation along with the final receipt. It is helpful in validating with recipient. I use this service often!

May 27, 2025
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Reply from CoinFlip

Hi Mike, thanks so much for the great review! We love to hear when our customers have had a strong experience with us. We appreciate the feedback and will pass it on to the rest of the team.

Rated 5 out of 5 stars

Tyler was patient with me

Tyler was patient with me, supportive, helpful, and upbeat. He truly did a great job at customer service. I was very appreciative. I’m new at all this.

May 23, 2025
Unprompted review
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Reply from CoinFlip

Thanks for the excellent review, Scott! We appreciate the feedback and completely agree, Tyler is great!

Rated 5 out of 5 stars

Customer service was outstanding

Customer service was outstanding. James Mantia was who I dealt with. He was very understanding and professional. He was prompt and answered all my questions. This was the best customer service I have received in the crypto world. Great job.

April 25, 2025
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Reply from CoinFlip

Hello Howard, thanks for the excellent review! We love to hear when our customers have had a great experience with us. We appreciate the kind words and will pass them on to the team, especially James!

Rated 5 out of 5 stars

I really appreciate the assistance I…

I really appreciate the assistance I got from Damika. It was very useful and I needed to help and thank you again.

April 23, 2025
CoinFlip logo

Reply from CoinFlip

Thanks for taking the time to leave us a review! We appreciate the feedback and know Danika does too!

Rated 4 out of 5 stars

The customer service was excellent

The customer service was excellent. It just cost too much should be cheaper for transaction. Other than that I like it the girl that helped me was very helpful.

April 23, 2025
CoinFlip logo

Reply from CoinFlip

Hello, and thanks for taking the time to leave us a nice review! We sincerely appreciate your feedback and will pass it along to the rest of team.

Rated 5 out of 5 stars

Superb account executive service

Your account executive , Eric Golden, in Las Vegas , has been extremely helpful in all aspects of orienting me to both your preferred wiring instructions as well as your ATM operations. Phone support has also been superb. All very personable, helpful and knowledgeable.Top service all around.
Dr. Steven Kaufman
Boston, MA

April 24, 2025
CoinFlip logo

Reply from CoinFlip

We appreciate you taking the time to leave us such a great review, Dr. Steven! It's always nice to hear when our customers have had an exceptional experience, and even nicer to hear you've received excellent support. Thanks for the kind words, which we'll for sure pass on to the crew (especially Eric)!

Rated 1 out of 5 stars

Terms and conditions, my ass

After using CoinFlip multiple times I recently bought and sent bitcoin to my wallet. My wallet. Which is on Coinbase.
CoinFlip out of nowhere cancels my account Using the excuse that I violated terms and conditions

That’s all well and good, but if you’re going to throw a blanket over me telling me that I violated terms and conditions the least you can do is be forthright enough to stand up and accuse me of what violations and conditions I violated don’t hide it under a blanket

If I broke your law, then accuse me of the law that I broke

This is my problem with CoinFlip. You have made thousands of dollars off of me and now all the sudden because I send bye and send some trivia amount of money. You are acting as though I am some drug cartel.

I would appreciate either an email or exactly what I’m being violated for

This is the problem with all of you bitcoin companies you all hide behind this terms and violations nonsense

April 17, 2025
Unprompted review
CoinFlip logo

Reply from CoinFlip

You can view our Terms of Service on our website here: https://coinflip.tech/terms/terms-of-service

If you have any questions in regard to your account, please contact our Customer Support team: https://coinflip.tech/support

Rated 5 out of 5 stars

Flawless and fast purchase of crypto using CoinFlipp

The CoinFlip Agent who was assigned to work with me on my first transaction was very knowledgeable and she walk me through the purchase of crypto without any problems. I will definitely use this service again. Thank you.

April 9, 2025
CoinFlip logo

Reply from CoinFlip

Hi Carol, we appreciate the excellent review! It's awesome to hear when our customers have had an exceptional experience with us. Thanks for the kind words!

Rated 5 out of 5 stars

Love Danika

Love Danika. She is the best.

April 22, 2025
CoinFlip logo

Reply from CoinFlip

Thanks for taking the time to leave us such a nice review! We'll be sure to pass this on to the team (especially Danika)!

Rated 5 out of 5 stars

James made the wire transfer process…

James made the wire transfer process seamless. Since it was my 1st time with your company, I needed to ask questions and he was very very helpful. On these days it’s great to have fantastic workers

Also Denika was also very pleasant and helpful used, but would not hook up with her today. She provided the guidance link to complete the application

April 18, 2025
CoinFlip logo

Reply from CoinFlip

Thanks so much for taking the time to leave us this wonderful feedback. We love to hear when our customers have had a great experience with us and will definitely pass your kind words on to James, Danika, and the rest of the team!

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