I'm trying to reach customer support. I bought a Rewarble card for 70 euros but never received the order. I paid via Tron. I also accidentally transferred 50 euros to the same wallet and would l... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Avoid. Made a big purchase. Gift cards 'error' when claiming making them unusable. Reached support but no resolve. Edit a few hours later: Their support has marked the ticked solved while solvin... See more
Company replied
No I purchased a gift card through CoinGate, but I am experiencing issues with my order. The gift card is marked as “FAILED” and I have not received a valid code. It has been several days sin... See more
Company replied
I had a tricky situation: my BTC payment got stuck in the mempool and confirmed only after the 20-minute checkout address expired. The funds were held by CoinGate and the original invoice at the me... See more
Company details
Written by the company
Accept cryptocurrencies and stablecoins with CoinGate. Real-time settlements of Bitcoin, USDC, LTC and other coins to Euros & USD. Spend cryptocurrencies to purchase gift cards from Target, eBay, Steam and more.
Contact info
A. Goštauto g. 8, 01108, Vilnius, Lithuania
- support@coingate.com
- coingate.com
You should know
3.5
Average
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They Sized My Payment
I have made a $15 CAD payment to a vendor using their Coingate gateway. They decided to just freeze my crypto after they received it and forced me to fill out a refund form with a KYC, which only accepts passports as IDs
They keep refusing to give my money back, even to the original address, because of Anti-Money Laundering (AML), Counter-Terrorism Financing (CTF), and Sanctions Regulations.
Thives
February 7, 2026
Unprompted review
Reply from CoinGate
Hello,
We understand how frustrating this situation must feel.
In some cases, transactions are temporarily restricted due to AML, CTF, or sanctions-related requirements. As a regulated payment provider, we are legally obligated to perform additional checks when certain risk indicators are triggered. This may require identity verification before funds can be refunded.
These measures are not applied arbitrarily, and we cannot bypass them, including returning funds to the original address, until the required review is completed.
Kind regards,
CoinGate team
SCAM
This company employs only AI agents. Support messages are not being answered. They require a ton of documents for verification, and when all the documents are submitted, they don't verify them. My company has not been able to pass verification for a month, although we have already provided them with almost a DNA test.
Avoid working with them
December 29, 2025
Unprompted review
Reply from CoinGate
Hello,
We’re sorry to hear you feel this way.
Please note that our support team consists of real people, and all verification cases are reviewed individually by our Compliance team in line with regulatory requirements. In some cases, applications may be rejected if the provided information does not meet our compliance standards.
We wish you all the best moving forward.
Kind regards,
CoinGate team
The delivery was quick
The delivery was quick. No problem with redeeming the cards. Thanks.
January 20, 2026
Lost funds!
I have lost funds but this is not CoinGates fault. However they cannot seem to provide any update or information... seems an odd supplier relationship.
Funds have been flagged due to not using an exchanges that require KYC verification.
January 11, 2026
Unprompted review
Reply from CoinGate
Hello,
Thank you for the review.
We still can not discuss the specifics of this transaction on a public platform for your privacy and security.
I am aware that you have a support ticket. We have an open conversation with the party responsible for processing the transaction and will forward all updates to your support ticket.
Apologies for the inconvenience.
scammers!
scammers!!
i paid for a 108gbp rewarble giftcard and didn’t get any email.
order number #1669601
January 12, 2026
Unprompted review
Reply from CoinGate
We’re genuinely sorry to see this review and, to be honest, quite hurt by the accusation — especially given that you are a returning customer with many completed orders with us.
To clarify for anyone reading: we are a legitimate gift card business, and this specific order was not declined or ignored. We have requested additional information from you via your existing support ticket. Until we receive that information, we’re unable to complete delivery.
The support ticket was created only a couple of hours before this review was posted, and unfortunately, it was during the middle of the night for our team. We had no opportunity to respond before this review appeared.
We have never failed to deliver on your previous orders, and we remain fully committed to resolving this one as soon as the requested details are provided. Calling us “scammers” before allowing time for a response does not reflect the long-standing, positive business relationship we’ve had so far.
Please reply to the open support ticket, and we’ll be happy to complete your order as quickly as possible.
— The Support Team
I had a very positive experience with…
I had a very positive experience with CoinGate, especially thanks to their customer support representative Jurgita.
My case involved a refund, and everything related to the refund process was handled clearly, professionally, and without unnecessary delays. Jurgita was polite, responsive, and genuinely helpful throughout the entire process. Communication was transparent, and I always understood what was happening and what to expect next.
The refund itself was completed successfully, and from a payment and refund perspective, everything worked exactly as it should. For this part of the service, I have no complaints at all — it was excellent.
Overall, CoinGate’s support in handling financial and payment-related issues left a very good impression. Special thanks to Jurgita for her professionalism and calm, customer-oriented approach.
I appreciate the help and would confidently use CoinGate again for payment processing.
January 4, 2026
Unprompted review
Coingate is a machine for fraud
Coingate is a machine for fraud. It collects then never applies payment to mechant and ask for reinbursement is almost imposible.
September 25, 2025
Unprompted review
Reply from CoinGate
Hello,
We’re sorry to read this and would like to clarify that CoinGate does not withhold or misapply payments.
Based on the reference provided, the information shared publicly does not appear to align with the described issue, and completed orders are visible in our system.
As we cannot review or discuss transaction details in a public forum, we kindly ask you to contact our support team directly with the order reference or transaction hash. Our team will be able to review the case and provide a clear explanation.
Kind regards,
CoinGate Team
Received the giveaway prize
I had won the giveaway of Bitcoin Maximalist Board game, the game got promptly shipped and delivered from Latvia within 2 weeks.
Coingate team had followed up with me to update on the status of the shipment every week.
I had purchased a few giftcards in the past, one of them being a custom $80 VISA global giftcard in the past 6 month, it worked with no issues.
I can happily recommend coingate for giftcards purchases.
December 26, 2025
Unprompted review
Overall customer service mars proxy issue
Overall customer service, 5 star!!!
I got my funds back within 2 days after reporting it on weekends. I’m thankful for Jurgita and Irina very responsive
December 27, 2025
Unprompted review
Excellent company
Excellent company! The support department quickly helped resolve a technical issue. I highly recommend them.
December 27, 2025
Unprompted review
Reply from CoinGate
Really glad the support team could help out quickly. We appreciate the recommendation!
– CoinGate Gift Cards
Turned in to a scam
They deleted my transaction details and balance from my account because my finnish document was not good for them, i lost about 500€ worth as bitcoin. I don't know how much legal fees are but if i can get even 1€ back i will sue them.
update 12.1.2026 for coingate reply
My hole account is also now deleted, it seems all traces are now erased, of course i did make ticket before this but i didn't get any help, also made complaint form as instructed to email given but no answer. Therefor making ticket is not possible anymore from my end.
September 1, 2025
Unprompted review
Reply from CoinGate
Hello,
We’re sorry to hear about your experience. CoinGate does not remove customer funds arbitrarily, and account-related actions are always performed in line with applicable legal and regulatory requirements.
If a verification document is not accepted, it means it did not meet the required criteria at the time of review. In such cases, further steps or clarification may be needed before an account can be fully reviewed.
As we can’t discuss individual account details publicly, we kindly ask you to contact our support team directly through an official ticket so we can look into your case and provide guidance on possible next steps.
Kind regards,
CoinGate Team
Scam – Paid in Full but No Gift Card
I tried to buy a gift card on CoinGate and paid the full amount using cryptocurrency. After completing the payment, they did not deliver the gift card. Instead, they claimed the amount was insufficient and asked me to pay more, even though I had already paid everything required. This is unacceptable and feels like a scam. Be careful – do not give them your money.
December 25, 2025
Unprompted review
Reply from CoinGate
We're sorry to hear about this experience. We'd like to look into your order, but unfortunately we haven't been able to locate it without more details.
Could you please reach out to our support team with your order ID or payment transaction? We're happy to investigate and resolve this.
– CoinGate Gift Cards
Reply from CoinGate
If you ever need anything, our support team is always happy to help. Just contact us through the support forms.
They are scammers
hello
They are not responsive at all
I have been asking for a refund for a long time. They don't even correct my answer and try not to refund the money. While there are all the evidences showing the payment and transaction.
They said the source of currency must be known! It's funny because for over a year, I have paid many times on the same website through the same wallet, but never once did such a problem occur.
I am making a formal complaint through a lawyer.
They are scammers
December 10, 2025
Unprompted review
Reply from CoinGate
Hello,
We’re sorry to hear about your experience and understand how frustrating this situation can feel.
CoinGate operates as a regulated payment service provider and is required to follow strict legal and compliance obligations. In some cases, payments or refund requests cannot be completed due to regulatory requirements, even if previous transactions were successful. These checks are applied based on current circumstances and applicable regulations, not past activity.
We want to assure you that CoinGate does not withhold funds arbitrarily. When restrictions apply, they are the result of mandatory compliance rules that we are legally obliged to follow.
If you have an open support ticket, we encourage you to continue communication with our support team directly so your case can be reviewed within the limits of what we are permitted to disclose.
Kind regards,
CoinGate Team
Nice and easy to understand and use.
December 23, 2025
Reply from CoinGate
Thanks for the kind words.
– CoinGate Gift Cards
I ordered a visa gift card for 33.70 but…
I ordered a visa gift card for 33.70 but I have never received anything but ads from them. I tried to contact customer support to no available.
Now you're saying it is my fault since I never got anything resembling an order number in my email, first thing I got is ads from you. The chatbot AI is a joke.
Update. Finally got my card after some hassle, it says invalid card but now I have to deal with Rewarble.
December 15, 2025
Unprompted review
Reply from CoinGate
We take feedback seriously, but we also need to correct several inaccuracies in this review.
First, the payment was not completed within the required time window. Because of that delay, the invoice expired automatically. This is a standard safeguard used by payment processors and is outside of our direct control. When this happens, payments must be manually reviewed by the payment processor, which does not operate on weekends—neither do we. We prioritise giving our staff real days off, which can occasionally result in delays.
Second, we are not the payment processor and do not receive or manage blockchain transactions directly. A transaction hash or wallet address alone is not sufficient for us to locate an order. This is why every customer is issued an order number, which is required for support to assist efficiently. Despite multiple interactions, no order number or usable identifying information was provided.
Regarding customer support, the AI chat agent exists to collect relevant order details so issues can either be resolved instantly or escalated to a human agent. This system works—when actual order information is provided. Without it, resolution will naturally take longer.
To be clear:
No funds were “stolen”
No order was fulfilled because the payment was delayed and the invoice expired
The lack of resolution stems from missing order information, not a lack of support
We categorically reject accusations of fraud or theft. We are a legitimate business with transparent processes, and we are always willing to help customers who provide the necessary details.
We remain available—with an order number—through our official support channels.
Facts matter.
Good n bad both
I am in a bind if i like these guys or hate them. Like when they have a gift card available on them they are like one of best gift card providers 10/10. But if there is some error like card not available or some scenario they take ages to transfer your money back and support staff is like they don't even care about anything no response or whatever
December 21, 2025
Unprompted review
Reply from CoinGate
Hi,
I am sorry you are not having a good time with our services. Please let me provide some insights.
Our payment processor does not work on weekends (nice!), so any order made through them that is not paid in time or is subject to manual checks will end up taking longer.
Also, our team do not work 24/7, we love our staff and allow them to have days off on the weekends, so support tickets can take longer to receive a reply, (but I see with yours it was less than 24 hours)
Your case has been passed to our payment department, and they will process your refund ASAP
Happy Holidays
Reply from CoinGate
Thanks! Appreciate it.
– CoinGate Gift Cards
Reply from CoinGate
Thanks! Glad to hear.
– CoinGate Gift Cards
Reply from CoinGate
Glad to hear support was helpful, but it looks like something didn't quite meet expectations because of the rating. If there's anything we can improve or resolve, please reach out – we'd love to make it right.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.