Coinmotion logo
Visit website

Coinmotion Reviews 199

•
TrustScore 3.5 out of 5

3.6

Cryptocurrency Service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Easy to use web interface. I haven't tried the mobile app. Feels very secure: mandatory KYC, strong verification when registering and when logging in, FIN-FSA is supervising. Please be aware... See more

Company replied

Rated 4 out of 5 stars

Easy and simple to use. Maybe little more expensive than other sites, but it isn't so big issue to me.

Company replied

Rated 3 out of 5 stars

The service has been good until 30th December 2024. We have a 5-digit amount in cryptocurrency on receive hold, they are being 'in progress' since that date with no actual progress. Support couldn... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service I am really pleased with customer service at Coinmotion, I feel like I can trust this service provider and would warmly recommend to others. I like the interest accoun... See more

Company details

  1. Cryptocurrency Service

Information provided by various external sources

Easiest way to buy, sell and store bitcoin in Europe. Since 2012 we offer fast processing for SEPA payments, real time trading and a secure wallet

Contact info

You should know

3.6

Average

TrustScore 3.5 out of 5

199 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 22% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

If you need to ask something from the…

If you need to ask something from the customer service and they don't wanna answer they just ignore the question totally. No matter how many times you asked it. I just made complain to Finnish customer service after struggling with Coinmotion customer service 5months. I feel that Coinmotion is not really caring of their customers and don't carry their responsibility very well.

February 8, 2022
Unprompted review
Coinmotion logo

Reply from Coinmotion

Hi Vellu! Thank you for your feedback.

We aim to respond to all customer messages within one business day. If there's something left unclear, please contact our customer support by email info@coinmotion.com or by Coinmotion's internal messaging system, and we'll do our best to sort it out.

Rated 1 out of 5 stars

Site is usually down/under construction…

Site is usually down/under construction and owners do not inform customers about it if you do not want SPAM mail ALSO in your mailbox.

October 18, 2021
Unprompted review
Coinmotion logo

Reply from Coinmotion

Hi! You can follow our service status from status.coinmotion.com and subscribe to email notifications regarding service breaks. Marketing material will be sent to you separately, and only with your consent.

In case you don't want extra emails to your inbox, all service break information are also visible on our website coinmotion.com, as well as on our platform app.coinmotion.com.

Rated 5 out of 5 stars

Great!

I've been using Coinmotion quite long. I love the layout and how actively it has been developed. They listen customer feedback!

September 23, 2021
Unprompted review
Rated 5 out of 5 stars

I'm completely satisfied

It has been a long time since I, as a corporate account, worked with Coinmotion. As a customer, I'm completely satisfied with Coinmotion's services and recommend everyone open an account with them, so they could experience online cryptocurrency.

September 21, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service

I am really pleased with customer service at Coinmotion, I feel like I can trust this service provider and would warmly recommend to others.

I like the interest accounts. I think if the site offered more crypto currency options that would be nice but it has the main ones so all good.

September 6, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look