They are the best. Unlike Coinbase which doesn't even reply, they fix all your problems. The support is fast unlike other wallets like coinbase (doesn't reply) and spectrocoin.
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A very frustrating experience with this company. I made a payment to a trading broker using coinpayments.net as a third-party company,as recommended by the broker. The payment didn'... See more
A terrible payment platform, how do you take almost half my money cause you are refunding me.. that’s stealing even banks don’t charge that much for service that was rendered to me
Company replied
The gentleman that was dealing with me, Anthony Miller, was extremely kind and patient with me. He took time to explain to me what I needed to do and he understood that I was initially not clea... See more
Company replied
Company details
- #25 of 25 best companies in Alternative Financial Service
- #4 of 5 best companies in Cryptocurrency Service
- #7 of 13 best companies in Payment Service
About COINPAYMENTS- PAYMENT PROCESSOR
Written by the company
We are a digital asset payment gateway that enables businesses to accept crypto payments through easy-to-integrate buy-now buttons, shopping carts, checkout solutions, and a customizable API. Our tools are designed to support websites, online stores, and platforms looking to offer digital asset payment options to their customers.
Our platform focuses on flexibility and integration. Merchants can embed payment functionality directly into their existing checkout flows or use standalone payment buttons, depending on their technical needs. For developers, we provide API-based integration options that allow for custom implementations and greater control over payment handling.
We primarily serve online businesses, e-commerce merchants, and service providers seeking an alternative or complementary payment method. Our services are intended for payment processing only and do not include investment, trading, or financial advisory features.
Important notice: We do not provide investment opportunities, fund-recovery services, or unsolicited financial contact of any kind. Any reviews, messages, or comments claiming otherwise are not associated with our company and should be considered fraudulent.
We encourage users to review our official documentation and support resources to better understand our products and to contact our verified support channels with any questions.
Contact info
Canada
- coinpayments.net
You should know
3.8
Great
1K reviews
Replied to 89% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience with CoinPayments has…
My experience with CoinPayments has been deeply troubling.
My funds have been held since 2017 without any prior notice or warning that my country would later be blacklisted. At no point was I informed via email or given a reasonable opportunity to withdraw or resolve the issue before this action was taken.
For years, my attempts to engage with CoinPayments were ignored. Communication only resumed after I involved a lawyer, yet even then the handling of my case has remained unprofessional and slow. Most recently, I was left waiting seven (7) working days with no update whatsoever, despite being told the matter was under review.
This level of delay and silence when a company is holding customer funds is unacceptable. The lack of transparency, accountability, and urgency raises serious concerns about how CoinPayments treats long-standing customers when issues arise.
I feel completely let down and forced to fight for access to my own money after trusting this platform in good faith. I strongly advise anyone considering CoinPayments to proceed with extreme caution and to carefully assess the risks of entrusting them with your funds.
Shameful treatment of a customer.
January 29, 2026
Unprompted review
Reply from COINPAYMENTS- PAYMENT PROCESSOR
We’re genuinely sorry to hear about this experience, and we understand how distressing it is to feel left without updates when funds are involved.
To properly review your case and understand what happened, we’ll need a bit more information. Please reach out to us directly with your account email, any relevant ticket or case numbers.
We want to be clear that we do not ignore customer inquiries intentionally, and delays or lack of communication are not the standard we aim to uphold. Once we have your details, we can escalate this internally and ensure it’s reviewed by the appropriate team.
We appreciate you bringing this to our attention and are open to resolving this transparently and as quickly as possible once we have the necessary information.
Excellent Service
The gentleman that was dealing with me, Anthony Miller, was extremely kind and patient with me. He took time to explain to me what I needed to do and he understood that I was initially not clear on what was required.
I am impressed that we still can experience exceptional service delivery in this day!
January 30, 2026
Reply from COINPAYMENTS- PAYMENT PROCESSOR
Thank you so much for your review. I am glad we could help you understand the situation and help you so quickly.
You can trust them with your eyes…
You can trust them with your eyes closed great service.
January 26, 2026
Reply from COINPAYMENTS- PAYMENT PROCESSOR
Thank you!
Reply from COINPAYMENTS- PAYMENT PROCESSOR
So glad we could help you :)
Very fast support.
January 24, 2026
Reply from COINPAYMENTS- PAYMENT PROCESSOR
Thank you for the positive review :) Glad we could help
My concerns were addressed as soon as…
My concerns were addressed as soon as possible with no hindrance.
January 16, 2026
Reply from COINPAYMENTS- PAYMENT PROCESSOR
So glad we could help you! We appreciate the positive review :)
I appreciated the quick response
I appreciated the quick response. And that my problem was solved quickly without issues.
January 14, 2026
Reply from COINPAYMENTS- PAYMENT PROCESSOR
Thank you for the review!
Zero help
Zero help, lazy workers, ive been trying to get my overage sending for the past 3month. Instill havent received a single confirmation email. They blame the merchant when its processed by coinpayments.. they send me on wild goose chases, with out actually helping..im not sure if its new management but ive been using their services for past 5 years and this started maybe September October 2025
January 10, 2026
Reply from COINPAYMENTS- PAYMENT PROCESSOR
We’re sorry to hear about your experience and understand how frustrating this has been, especially given that you’ve used our services for several years.
After reviewing your case, we can confirm that the required overage recovery link was sent to you manually by our team. However, it appears that our emails may not be reaching your inbox. This commonly happens when messages are filtered, blocked, or automatically marked as spam by the email provider.
We kindly ask that you check your spam/junk folders and review any email filters or blocks to ensure emails from CoinPayments are not being filtered out. If needed, please add our domain to your safe sender list.
Once email delivery is confirmed, we’re happy to continue assisting and move this forward without further delay.
Disappointing
January 7, 2026
Reply from COINPAYMENTS- PAYMENT PROCESSOR
We understand how frustrating this experience can be, and we’d like to clarify what happened.
The invoice you were provided was specifically for USDT on the ERC-20 network. However, the funds were sent using USDT on the BEP-20 network, which is a different blockchain. When assets are sent on an incorrect network, they do not process automatically and must be recovered manually, which requires technical intervention and on-chain gas fees.
The additional gas cost was not a penalty or arbitrary charge, it was required to safely retrieve the funds due to the network mismatch. Where possible, we do return any unused portion of the gas after the recovery is completed.
While we always aim to assist in these situations, blockchain transactions are irreversible, and sending assets on the correct network is essential. We strongly encourage double-checking both the asset and the network before sending to avoid delays and extra costs in the future.
Money lost
I select ETH and i payed ETH - no information given that i cannot use the Base Network for that.
On Coinbase is Base the preselected default.
Refund costs ETH 0,02 = small transactions like mine are completly lost!
I think i am not the only one when Coinbase use Base as default.
I am not a lawyer but for me is that a scam - the fee for refund is a bad joke!
The provider who received the money was very friendly and give me the goods double for no extra charge - that was the only good thing on this story…
January 6, 2026
Unprompted review
Reply from COINPAYMENTS- PAYMENT PROCESSOR
We understand why this was frustrating, and we’re sorry for the confusion you experienced.
While you selected ETH, the payment was required to be sent on the Ethereum (ERC-20) network, which is clearly specified on the invoice and payment page. Base is a separate Layer-2 network, and payments sent via Base cannot be processed automatically when the invoice is issued for Ethereum mainnet.
Coinbase does preselect Base in some cases, but the sender is still responsible for confirming both the asset and the network before sending. This applies across all blockchain transactions and platforms.
The recovery cost is not a penalty or profit-based fee. It reflects the actual on-chain gas required and the manual technical work needed to recover funds sent on an unsupported network. Where recovery is possible, any unused portion of the gas is often returned after the process is completed.
Unfortunately, for very small transactions, the required gas can sometimes exceed the transaction value itself, which can make recovery uneconomical.
We’re glad to hear the merchant was understanding and helped make things right on their end. We continue working to make network requirements as clear as possible and strongly encourage reviewing both the asset and network shown on the invoice before sending to avoid this situation in the future.
Very good support team,
January 1, 2026
Reply from COINPAYMENTS- PAYMENT PROCESSOR
Thank you for your feedback! Glad we could help you
Reply from COINPAYMENTS- PAYMENT PROCESSOR
So glad we could help you!
Reply from COINPAYMENTS- PAYMENT PROCESSOR
Thank you for the great feedback! We’re glad to hear you find our platform a great option for crypto payments. We appreciate your support 🙌
I made a payment in USDT instead of…
I made a payment in USDT instead of USDT which was completely my fault i thought my payment has lost but luckily i got refund 5 star for their service for payment to merchant
December 23, 2025
Unprompted review
Reply from COINPAYMENTS- PAYMENT PROCESSOR
Thank you for your 5-star review! We’re glad to hear everything was resolved successfully and that you received your refund. We appreciate your trust and your kind words about our service.
Reply from COINPAYMENTS- PAYMENT PROCESSOR
Thanks for the great review! We’re happy we could assist you quickly and effectively.
The experience was horrible
If they're expecting a refund, they'll never get one unless they pay again; they're scammers.
December 4, 2025
Unprompted review
Reply from COINPAYMENTS- PAYMENT PROCESSOR
We’d like to look into this and clarify what happened, but we’ll need a bit more information first. Please share the transaction ID, invoice ID, or support ticket number.
For context, cryptocurrency transactions are irreversible, and refunds are not automatic. When a refund or recovery is possible, it requires a new on-chain transaction, which incurs network (gas) fees. These fees are paid to the blockchain network itself, not to CoinPayments, and are required to process the transaction.
If funds were sent on an incorrect network or require manual recovery, additional gas and technical work may be necessary. Where applicable, any unused portion of the gas is often returned after the process is completed.
We’d also like to note that we’ve recently launched our new V2 platform, which introduces significantly lower gas fees for claiming refunds and handling recoveries. We’re excited to continue rolling this out and to have merchants transition to this platform throughout 2026, as it will greatly reduce costs in situations like this.
We take allegations of fraud seriously and are happy to review the facts once the transaction details are provided.
Unclear Payment Instructions
Payment instructions for order delivery were not clearly listed on the proper supported blockchains. Support was not willing to resolve issue and provide refund.
December 11, 2025
Unprompted review
Reply from COINPAYMENTS- PAYMENT PROCESSOR
We’re sorry to hear about your experience and would like to review this further. To do so, we’ll need a bit more information from you, such as the support ticket number, transaction ID, or invoice ID associated with the payment.
Payment pages and invoices specify the supported asset and blockchain network required for successful processing. If funds are sent on an unsupported network, the payment cannot be processed automatically and may require manual recovery, which can affect refund eligibility.
Once you provide the requested details, we’ll be happy to look into the case and clarify what happened.
took 68 $ for witdraw 8 $ don’t…
took 68 $ for witdraw 8 $ don’t recommend ,and customer support is. the worst i ever seen ,avoid ,they act like a scammers
i already sent a ticket and you nothing did
why just your gas is to expensive unbelievable exensive this is your business to steal from people
if I knew I wouldn't
complicate my life with this kind of scammer company
December 9, 2025
Unprompted review
Reply from COINPAYMENTS- PAYMENT PROCESSOR
Please note that withdrawal fees include the required network (miner) fee for the blockchain, which we do not control, and no funds are ever taken beyond what is necessary to process a transaction. That said, I’m happy to take a closer look at your specific situation to ensure everything was handled correctly.
I’m here to help—please send your ticket number so I can follow up right away.
Fraud
They support payment to fraudulent websites such as [INFERNO WEBSITE]. I presume they are also part of the fraud.
October 15, 2025
Unprompted review
Reply from COINPAYMENTS- PAYMENT PROCESSOR
We take allegations like this very seriously. CoinPayments does not support fraudulent websites, nor are we involved in any merchant’s activities.
To investigate this properly, please provide your ticket number and any details about the transaction. I will look into this with priority and ensure the matter is reviewed immediately.
The customer support has been a really…
The customer support has been a really big help if there was a problem they never give up on me and help all the way
December 5, 2025
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