They are the best. Unlike Coinbase which doesn't even reply, they fix all your problems. The support is fast unlike other wallets like coinbase (doesn't reply) and spectrocoin.
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A very frustrating experience with this company. I made a payment to a trading broker using coinpayments.net as a third-party company,as recommended by the broker. The payment didn'... See more
A terrible payment platform, how do you take almost half my money cause you are refunding me.. that’s stealing even banks don’t charge that much for service that was rendered to me
Company replied
The gentleman that was dealing with me, Anthony Miller, was extremely kind and patient with me. He took time to explain to me what I needed to do and he understood that I was initially not clea... See more
Company replied
Company details
- #25 of 25 best companies in Alternative Financial Service
- #4 of 5 best companies in Cryptocurrency Service
- #7 of 13 best companies in Payment Service
About COINPAYMENTS- PAYMENT PROCESSOR
Written by the company
We are a digital asset payment gateway that enables businesses to accept crypto payments through easy-to-integrate buy-now buttons, shopping carts, checkout solutions, and a customizable API. Our tools are designed to support websites, online stores, and platforms looking to offer digital asset payment options to their customers.
Our platform focuses on flexibility and integration. Merchants can embed payment functionality directly into their existing checkout flows or use standalone payment buttons, depending on their technical needs. For developers, we provide API-based integration options that allow for custom implementations and greater control over payment handling.
We primarily serve online businesses, e-commerce merchants, and service providers seeking an alternative or complementary payment method. Our services are intended for payment processing only and do not include investment, trading, or financial advisory features.
Important notice: We do not provide investment opportunities, fund-recovery services, or unsolicited financial contact of any kind. Any reviews, messages, or comments claiming otherwise are not associated with our company and should be considered fraudulent.
We encourage users to review our official documentation and support resources to better understand our products and to contact our verified support channels with any questions.
Contact info
Canada
- coinpayments.net
You should know
3.8
Great
1K reviews
Replied to 89% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Service itself is okay
Service itself is okay, but the fees add up quickly. Support is decent, but I expected the process to be smoother.
October 30, 2025
Unprompted review
Reply from COINPAYMENTS- PAYMENT PROCESSOR
Thank you for your feedback, we’re glad to hear the service and support were decent overall. We strive to keep our fees transparent, though we understand that network and transaction costs can add up depending on usage.
We appreciate the input on the process as well and will continue working to make the experience smoother.
CoinPayments is a broken
CoinPayments is a broken, insecure, and irresponsible platform. We integrated it exactly as documented, even using the Laravel module they themselves recommend. Yet a buyer manipulated the checkout amount and paid just $1.50 for a $500 product, and their system still marked the payment as “Completed.”
This is not a mistake on our side — it is a critical design flaw in their system. Their documentation never made amount/currency verification mandatory, their official sample module doesn’t validate totals.
When we reported this, support refused to take responsibility, twisted words, and made every excuse possible to avoid refunding us. Instead of protecting merchants, they shift blame and hide behind weak documentation.
CoinPayments knowingly runs an unsafe, exploitable payment system and then abandons merchants who lose money because of it. That is fraud by negligence. We have now separated from them.
November 27, 2025
Unprompted review
Reply from COINPAYMENTS- PAYMENT PROCESSOR
Thank you for reaching out and for sharing these details. We want to take a closer look at what happened, but in order to do that we’ll need the support ticket number associated with this case.
Could you please provide the ticket ID so we can investigate further and review the full history of the interaction?
We appreciate your cooperation and will follow up as soon as we have that information.
I’ve been waiting for verification for…
I’ve been waiting for verification for over two months, and it’s still pending. The support team keeps replying that they will check it shortly, but nothing has happened yet.
November 26, 2025
Unprompted review
Reply from COINPAYMENTS- PAYMENT PROCESSOR
Thank you for reaching out and I’m really sorry to hear you’ve been waiting this long — that’s absolutely not the experience we want anyone to have.
Could you please provide your ticket number? Once I have that, I’ll review your case immediately and prioritize getting this resolved.
From 03/12/2020 case not slove
From 03/12/2020
I can't login to my account
I have balance on my account on that time they said It's small balance but now It's worth more then 50$
Still now i can't use my money
Everyday they replied the same thing
I have every proof, please don’t use this platform, if i receive my fund i will informed everyone and i will change my review then
tickets/840092
Latest update is i able to login in my account,
You guys hide the swap button for me i have 42usd of btc i withdraw it i recieved only 22usd of btc, you guys use fee for the transaction is only 67cent and take from me 20usd of btc,
Then i have left zec and doge, you guys increase the withdraw amount 0.006zec is minimum and my wallet have 0.005 something zec, i can't deposit can't swap how i get my coin, your support is not fare,
November 19, 2025
Unprompted review
Reply from COINPAYMENTS- PAYMENT PROCESSOR
Thank you for your message. I’ve reviewed your case, and we’ve now completed the required verification steps on our side. Your account access has been restored, and you should be able to log in normally.
The delay occurred because there was no KYC information on file for your account, and we are required to complete identity verification before allowing access to funds. This process is standard for security and compliance, and it was necessary before we could proceed.
Very Good👍 Slava Ukraine 🇺🇦
November 18, 2025
No refund.
My dealings with them resulted in an error in sending the money. They asked me to send the gas fee, which I sent, and it was very high. They did not refund the money.
November 7, 2025
Reply from COINPAYMENTS- PAYMENT PROCESSOR
Thank you for your message. We have fully reviewed this case, including the communication history, and we have documented proof that the wallet address provided to us for the refund was invalid. The transaction was sent exactly to the address you supplied, and because blockchain transfers cannot be reversed, the funds were unfortunately lost on-chain.
Additionally, the gas fee you requested was also sent as instructed. However, since the wallet information you provided was incorrect, the refund could not be completed and no recovery is possible.
We understand this is not the outcome you were hoping for, but the responsibility for providing a correct and valid wallet address rests with the recipient. We have fulfilled all actions requested based on the information you supplied.
We have use CoinPayments service first…
We have use CoinPayments service first time that is amazing. CoinPayments is not just a gateway it is a path to achieve our goals. It is fast reliable and great support.
November 6, 2025
They were good with their response and…
They were good with their response and everything but their gas fee felt unnecessary.
November 5, 2025
Surprised with amazing and fast support!
November 3, 2025
Understood the problem and worked out…
Understood the problem and worked out right solution.
October 27, 2025
Claire Ferris was exceptional
Claire Ferris was exceptional!
Hope she will get a salary raise.
Many thanks!
October 23, 2025
Recovery scammers
Greedy, exploitative scam; outrageous fees; no transparency; avoid at all costs.
October 21, 2025
Reply from COINPAYMENTS- PAYMENT PROCESSOR
We understand that unexpected fees can be frustrating. However, labeling the situation as a scam is not accurate. We are a long-standing crypto payment processor, and we aim to be transparent about how blockchain transactions work and the limitations involved.
If you would like us to review your specific case again, please contact our support team with your ticket number so we can ensure everything was handled correctly.
Great and responsive customer service
Great and responsive customer service. Had a challenge processing an old account. The communication and feedback were flawless until it was resolved.
Thank you Coinspayments.
October 21, 2025
Really bad.
Really bad.
The worst to send your cryptocurrency to pay for something.
Never seen a website this bad, I've just sent a little bit of money and I've already lost it.
Over 10 confirmations for the transaction on my side, 0 on their side. Never seen a such scam!
October 20, 2025
Unprompted review
Reply from COINPAYMENTS- PAYMENT PROCESSOR
Hello, can you please provide more information? Such as a ticket number?
Great customer service
October 17, 2025
Wanned make an order at Zamnesia and…
Wanned make an order at Zamnesia and got a Problem with my Crypto payment what is Coinpayments fault cause they didint wrote out on their site the cryto needs runs on its own chain . It did went through but order was not marked as "paid" thorugh that even tho it was paid immediantly in time and i lost my money now because of that because this retarded support is not capable to understand that i want to get this order so im obviosly the guy who ordered it... they want some screen recording from me and i dont wanna give em cause i gave them more than enough evidence. So all in all support is very fast but either they wanna annoy people or they are retarded and only because they didint wrote out that coins need run on their own chain 1/5 stars . Whould give 0 if i could .
October 12, 2025
Unprompted review
Reply from COINPAYMENTS- PAYMENT PROCESSOR
Hello, can you please provide more information? Such as a ticket number? Id love to look into this further.
Exceptional Customer Service
CoinPayments Support was professional, patient and prompt in guiding me through the retrieval and refund process. I had several issues and Support exceeded my expectations in resolving my them. Thank you,
sincerely. Peace Always, Carol B.
October 11, 2025
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