They are the best. Unlike Coinbase which doesn't even reply, they fix all your problems. The support is fast unlike other wallets like coinbase (doesn't reply) and spectrocoin.
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A very frustrating experience with this company. I made a payment to a trading broker using coinpayments.net as a third-party company,as recommended by the broker. The payment didn'... See more
A terrible payment platform, how do you take almost half my money cause you are refunding me.. that’s stealing even banks don’t charge that much for service that was rendered to me
Company replied
The gentleman that was dealing with me, Anthony Miller, was extremely kind and patient with me. He took time to explain to me what I needed to do and he understood that I was initially not clea... See more
Company replied
Company details
- #25 of 25 best companies in Alternative Financial Service
- #4 of 5 best companies in Cryptocurrency Service
- #7 of 13 best companies in Payment Service
About COINPAYMENTS- PAYMENT PROCESSOR
Written by the company
We are a digital asset payment gateway that enables businesses to accept crypto payments through easy-to-integrate buy-now buttons, shopping carts, checkout solutions, and a customizable API. Our tools are designed to support websites, online stores, and platforms looking to offer digital asset payment options to their customers.
Our platform focuses on flexibility and integration. Merchants can embed payment functionality directly into their existing checkout flows or use standalone payment buttons, depending on their technical needs. For developers, we provide API-based integration options that allow for custom implementations and greater control over payment handling.
We primarily serve online businesses, e-commerce merchants, and service providers seeking an alternative or complementary payment method. Our services are intended for payment processing only and do not include investment, trading, or financial advisory features.
Important notice: We do not provide investment opportunities, fund-recovery services, or unsolicited financial contact of any kind. Any reviews, messages, or comments claiming otherwise are not associated with our company and should be considered fraudulent.
We encourage users to review our official documentation and support resources to better understand our products and to contact our verified support channels with any questions.
Contact info
Canada
- coinpayments.net
You should know
3.8
Great
1K reviews
Replied to 89% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Impossible Refunds, False Resolutions, and Lost Funds
After exhausting all possible channels to resolve a transaction dispute, I must warn others about CoinPayments' fundamentally flawed system:
The Problems:
1. Impossible Refund Requirements
They demand gas fees (60 TRX) that exceed most small transactions, mathematically preventing refunds. My $15 transaction would require paying $6 in fees - an obvious money trap.
2. Deliberate Accountability Avoidance
Their policy requires merchant cooperation while fully knowing most merchants refuse to participate in resolutions. This creates a perfect loop where no party takes responsibility.
3. Fraudulent Ticket Resolution
Support agents repeatedly closed my tickets as resolved while providing zero solutions, forcing me to constantly reopen them.
4. Willful Ignorance of Evidence
Even when presented with direct proof the merchant wouldn't help, they continued demanding impossible merchant action.
The Scam:
Their entire dispute process is carefully engineered so customers can never recover funds. Money either goes to merchants or becomes permanently stuck in their system.
Critical Warning:
Unless you enjoy losing money, avoid this service. Any transaction issue will leave you:
- Getting bounced between uncooperative merchants
- Facing impossible refund requirements
- Dealing with support agents trained to frustrate you into giving up
May 19, 2025
Unprompted review
Reply from COINPAYMENTS- PAYMENT PROCESSOR
Could you please provide your ticket number so I can review your issue in more detail and assist you accordingly?
It's a scam asking for 60TRX
It's a scam asking for 60TRX
To refund back the money
May 14, 2025
Unprompted review
Reply from COINPAYMENTS- PAYMENT PROCESSOR
The Tron network is currently experiencing all-time high activity, which has led to increased congestion and higher fees. To help mitigate this, we’ve launched a new platform with significantly reduced fees. We encourage you to sign up and enjoy a more cost-effective experience.
they put so much fees for withdrawl
they put so much fees for withdrawl , pay attention my 28$ worth BTC is blocked i can't get it out without paying 20$ fees
May 14, 2025
Unprompted review
Reply from COINPAYMENTS- PAYMENT PROCESSOR
We understand that gas fees are currently at an all-time high across the network, which can understandably be frustrating. To help address this, we've developed a new platform where we've significantly reduced fees. We encourage you to sign up and take advantage of the improved experience.
Thank you excellent work
May 13, 2025
Unprompted review
They are totally scammers
They are totally scammers, i had a payment of 52$ , i wanted to withdraw to my binance usdt wallet, they asked for this gas fees (15$) which you will never see only on their platform, it happened with my friend too , when he added the 15$ fees in order to recover the rest of the money, they stole all his money and closed his account
May 11, 2025
Unprompted review
Reply from COINPAYMENTS- PAYMENT PROCESSOR
We understand that gas fees are currently at an all-time high across the network, which can understandably be frustrating. To help address this, we've developed a new platform where we've significantly reduced fees. We encourage you to sign up and take advantage of the improved experience.
Not much technically advanced
Not much technically advanced. You could have successful receiving erc20 on usdc if your developers work a little more intelligently
May 10, 2025
Reply from COINPAYMENTS- PAYMENT PROCESSOR
We understand your frustration and appreciate the opportunity to clarify the situation. You initially opened an invoice for a USDT (ERC20) payment but accidentally sent USDC instead. While our system was expecting USDT, we do support USDC (ERC20) as well. Fortunately, we were able to recover the funds and ensure they were properly processed. We're always here to help and encourage double-checking invoice details to avoid issues in the future.
Appreciate the quick response
Appreciate the quick response from you team and solve our problem well.
May 7, 2025
scammers
liars, scammers. I have never seen worse service. This needs to be covered in all social networks. People need to know who they are working with.
May 6, 2025
Reply from COINPAYMENTS- PAYMENT PROCESSOR
We’d like to clarify that you sent USDC to a USDT wallet address, which can result in lost funds. Fortunately, we were able to recover the funds for you in this case. Please double-check the payment details next time to ensure a smoother transaction.
Fantastic response and assistance from…
Fantastic response and assistance from Support. Thank you very much.
May 7, 2025
best response from the coustomer care
May 3, 2025
Perfect & Fast OnBoarding
Perfect, fast and clear onboard procedure; my company will benefit of this platform for receiving crypto payments.
May 2, 2025
AWESOME
AWESOME
English is not my main lenguage and that made the process more dificult due some tecnic words...even so...the team made it smooth and they had plenty of patience to make it happen
May 1, 2025
My payment was stucked and they have recovered like bread and butter such a great team and developers
It was an great great service
May 1, 2025
Do not use this platform if you are a…
Do not use this platform if you are a merchant, they have frozen my account and stolen all the funds, they claim I have 7 days to withdraw any funds but my withdraw limit is 0 so I cannot, all emails are replied with "they are looking into it" terrible scamming company
April 19, 2025
Unprompted review
Best Experience Partnering with CoinPayment
Since the cooperation with CoinPayment we had not face any major issues. The payment system has been functioning seamlessly and flawlessly. Also, the customer support are very supportive and respond in a timely manner. We appreciate this partnership with CoinPayment.
April 28, 2025
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