CoinStats Reviews 8,786

TrustScore 4 out of 5

4.0

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Rated 4 out of 5 stars

nice app but needs more support 1) more dex, & alt coin like Flare ecosystem and 2) also the main graph needs a full screen version, hard to see & unable to pinch and zoom and see % increase or d... See more

Company replied

Rated 4 out of 5 stars

The app does what ot says it will in a reliable fashion, the overview updates fairly quickly and it recognized all my tokens across all chains, except the most newest and remote/unknown ones whi... See more

Company replied

Rated 5 out of 5 stars

I’ve tried plenty of portfolio trackers over the years, but CoinStats just gets it right. Clean interface, quick syncing, and accurate data — everything works the way it should. I love how it conn... See more

Company replied

Rated 3 out of 5 stars

When you cancel your subscription double check if they don't have any problems on their end. Canceled mine 3 years ago and last month found out they where still withdrawing money for 3 years. They d... See more

Company replied

Company details

  1. Cryptocurrency Service

Written by the company

Crypto Price Tracker, Market Cap, News. CoinStats is a cryptocurrency research and portfolio tracker platform that provides live prices for Bitcoin & 13,000 altcoins from over 400 exchange and wallet providers. We build CoinStats to save time for millions of investors and traders and help to manage all their crypto accounts together from one place.


Contact info

You should know

4.0

Great

TrustScore 4 out of 5

9K reviews

5-star
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1-star

Replied to 97% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I use CoinStats everyday ! It's Must Have!

I use CoinStats everyday to track crypto coins I like and some I buy....I am very happy and impressed with their responses to my questions .. recommendations....
They are very helpful and the Application is friendly ..versatile and absolutely invaluable to me. I can go there instead of actual exchanges to get fast information on new coins or ones I own already....I would be lost without their app......F you own crypto...or want to...this app is a must have!!!!!
When I texted them they responded promptly

October 6, 2025
Unprompted review
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Reply from CoinStats

Thank you so much for the wonderful review! 🧡 We’re thrilled to hear CoinStats has become such a valuable part of your crypto journey. Our team is always happy to help, and it’s amazing to know you enjoy both the app and our support.

Rated 5 out of 5 stars

I’ve tried plenty of portfolio trackers…

I’ve tried plenty of portfolio trackers over the years, but CoinStats just gets it right. Clean interface, quick syncing, and accurate data — everything works the way it should. I love how it connects all my wallets without a mess, and the performance tracking is spot on.

The app feels stable and well-built, and the team clearly cares about improving it. It’s one of those rare tools that actually makes crypto management less stressful and even enjoyable.

Highly recommend it to anyone serious about keeping their crypto organized.

October 6, 2025
Unprompted review
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Reply from CoinStats

Dear Dexter,

Thanks so much for the amazing feedback! 🙏 We're thrilled to hear CoinStats makes managing your crypto easier and more enjoyable. Your support means a lot to us! 🧡

Rated 5 out of 5 stars

Great customer service and support team

Had an issue with a transaction calculation.
Got it fixed under a day!

Great customer service and support team!

September 25, 2025
Unprompted review
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Reply from CoinStats

Dear Omar, thanks for the five-star review! 🧡

Rated 5 out of 5 stars

Great experience.

Great experience.

So far i find it a great app, I have used a few other options before and really found this the best so far!

September 23, 2025
Unprompted review
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Reply from CoinStats

Dear Rogier,

Thanks so much for your love and trust!

Rated 5 out of 5 stars

Account was suspended

Account was suspended, reached out to customer support. There was a quick response to request. Representative Martha, was very pleasant and knowledgeable of the situation, and problem was resolved very quickly. 👍🏾👍🏾

September 23, 2025
Unprompted review
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Reply from CoinStats

Dear Clyde,

Thanks for taking the time and sharing your positive experience! We are here to help anytime 🧡

Rated 5 out of 5 stars

Pretty good

Pretty good - very nice UI, protocols and such still expanding. They didn't have my local CEX but after about a couple of weeks from a request they added it and a couple other small defi protocols. I think this shows they're listening and expanding, so ye I think this team are v good.

September 23, 2025
Unprompted review
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Reply from CoinStats

Dear Lyall,

Thank you for sharing your positive experience! Keep sharing any requests you have and we'll definitely review them right away 🧡

Rated 1 out of 5 stars

Garbage mmmm just another money pit

September 18, 2025
Unprompted review
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Reply from CoinStats

Hello,

We'd really appreciate it if you could provide more details on what exactly happened, and how we can make the situation better for you. Please drop us an email via mh@coinstats.app with more details.

Thanks

Rated 5 out of 5 stars

Mariam & Martha great customer support

Mariam & Martha provided me with excellent customer support over a technical issue on my account , great communication and assistance from start to finish . Thank you

September 8, 2025
Unprompted review
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Reply from CoinStats

Yay! Mariam & Martha are happy about your kind review! 🧡 Thanks, and feel free to reach out whenever you need help.

Rated 1 out of 5 stars

Do NOT use CoinStats — shady company, not to be trusted

Do not use CoinStats. This company is shady and cannot be trusted. I was charged the yearly subscription on 2025-08-30 for an annual renewal I did not want. I attempted to cancel before the renewal — their own login activity shows I accessed my account on Aug 29 — but their website repeatedly signed me out and the “Manage account” button did nothing. I could not complete the cancellation because their system failed.

Instead of taking responsibility, CoinStats blamed me, stalled with evasive support replies, and initially refused to issue a refund. Only after I produced screenshots (their own login logs), public Trustpilot evidence of identical complaints from other users, and threatened escalation to Stripe, RBC, and Consumer Protection BC did they finally return my money.

This feels like a built-in trap: a broken cancellation flow plus a “no refund if you don’t cancel” policy equals an easy way for them to keep customers’ money. I paid for a year of service and was met with obstruction when I tried to stop the next charge.

My advice: avoid CoinStats entirely. If you somehow end up as a customer, monitor billing closely, cancel well before renewal, and save every screenshot and support message — you’ll need them to get your money back.

August 30, 2025
Unprompted review
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Reply from CoinStats

Dear User,

After carefully reviewing your correspondence with our support team once again, we can confirm that your refund request was submitted only after the subscription had already auto-renewed. As clearly stated in our Refund Policy, refunds are only applicable within 30 days of the initial purchase, and not for subsequent renewals. Auto-renewals function the same way as with most apps — payments are collected based on your original instruction until you choose to cancel.

That said, we’ve made an exception in your case, as we greatly value the long-term relationships we build with our users. We would truly appreciate it if you could reconsider your rating and review, since it doesn’t fully reflect the circumstances of this situation.

Thanks in advance

Rated 5 out of 5 stars

Excellent

CoinStats is a great platform.
I had problems with the verification and Martha and her team helped me immediately.
Thank you very much

September 4, 2025
Unprompted review
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Reply from CoinStats

Dear Marka, thanks so much for sharing your valuable feedback!

Rated 5 out of 5 stars

Favor team

My defi value display a wrong number.The team help me fix the problem.They are very well.

September 4, 2025
Unprompted review
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Reply from CoinStats

Dear Alex,

Thanks for taking the time and sharing your positive review!

Rated 5 out of 5 stars

Coinstats is a fantastic app

Coinstats is a fantastic app. Track all price movements in one place. Plus, awesome support when you need it. Shout out to Martha for her super quick assistance resolving a issue I had :)

August 29, 2025
Unprompted review
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Reply from CoinStats

Dear Dave,

Thanks a lot for taking the time and sharing your valuable feedback with us! Happy to see you enjoying CoinStats 🧡

Rated 5 out of 5 stars

Great all-in-one crypto tracker

Great all-in-one crypto tracker! CoinStats makes it super easy to manage my portfolio across different exchanges and wallets. The interface is clean, syncing is smooth, and I love the analytics features. It saves me a lot of time and gives me a clear overview of my investments. Highly recommended!

August 28, 2024
Unprompted review
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Reply from CoinStats

Thanks for the review!

Rated 2 out of 5 stars

Customer service is slow and below…

Customer service is slow and below standard when it comes to helping with issues. The app is ok except for the average buy and P//L which works for some crpto but not for others.
Also, i cancelled my membership the day before it was to renew but they still debited my account. Tried to get it re-imbursed but again CS is slow to respond. The excuse is that they have to escalate it. It's been over a week now.

August 25, 2025
Unprompted review
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Reply from CoinStats

Dear Frank,

We’re truly sorry to hear that your experience with us has been disappointing. If you still have any unresolved issues, please don’t hesitate to reach out to our specialists directly at mh@coinstats.app so we can assist you as quickly as possible.

We sincerely appreciate your feedback and hope you’ll consider updating your rating once we’ve had the chance to make things right. 🙂

Rated 5 out of 5 stars

Long term standing

Long term standing, well updated, broader data sources & similar place CoinStats at the lead of their competition. It’s a sign of respect when others are compared to CS!

August 22, 2025
Unprompted review
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Reply from CoinStats

Thank you so much for your inspiring review! 🧡

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