CoinW 

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Rated 1 out of 5 stars

very bad experience! i hope to help someone to scape from that i dont wanna say bad words but you can understand, the trading fees abusive the site works very bad no shows real resoults , th... See more

Company replied

Rated 1 out of 5 stars

This website is fraudulent. I attempted to trade Havoc coin, but every time I placed a bid at the current price, the lowest offer price increased, causing my bid to failed. I suspect they want users t... See more

Company replied

Rated 1 out of 5 stars

I am extremely disappointed and shocked by CoinW’s actions. On June 20, 2025, the platform forcibly moved 26,915.51 USDT from my main account to my Futures Account without my permission. Thes... See more

Company replied

Rated 2 out of 5 stars

I really wanted to be a regular user of CoinW’s whole range of features; however, to make a withdrawal seems near impossible. It goes into on hold and review status and sits there with a probability o... See more

Company replied

Company details

  1. Cryptocurrency Service
  2. Alternative Financial Service
  3. Currency Exchange Service
  4. Investment Service
  5. Non-Bank Financial Service
  6. Software Company

Written by the company

CoinW stands as a world-leading crypto exchange, steadfast in its commitment to security, innovation, and user-centric values. Leveraging cutting-edge technology, deep liquidity, and an extensive array of supported cryptocurrencies, CoinW delivers a seamless trading experience to its global community of more than 15 million users globally. Upholding transparency and compliance, CoinW adheres to the most stringent regulatory standards while actively propelling the evolution of the crypto space. At CoinW, we provide a comprehensive trading ecosystem featuring 700+ cryptocurrencies and trading pairs, advanced spot and derivatives trading, competitive maker-taker fee structures, and industry-leading security protocols with multi-layer protection. Our platform is designed for everyone—from crypto newcomers taking their first steps to professional traders executing complex strategies. We pride ourselves on lightning-fast order execution, 24/7 multilingual customer support, regular trading events and rewards programs, and a user-friendly interface available on web, iOS, and Android. Our commitment goes beyond just trading—we're building a community where crypto enthusiasts can learn, grow, and thrive together. For more information, visit: https://www.coinw.com For customer support, please visit "Online Support" on the official website


Contact info

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Rated 1 out of 5 stars

Scam scam scam scam scam

Scam scam scam scam scam

October 9, 2025
Unprompted review
CoinW logo

Reply from CoinW

We understand your situation. However, in order to provide you with better assistance, we recommend that you contact our official customer support or reach out to us via our official email at support@coinw.com, so that we can further investigate the issue for you.

Rated 5 out of 5 stars

Why CoinW Is My Go-To Crypto Exchange

CoinW stands out for its reliability and innovation. I appreciate the seamless trading experience, strong security, and consistent community engagement. It’s more than just an exchange; it’s a growing ecosystem for traders and crypto enthusiasts.

December 1, 2024
Unprompted review
CoinW logo

Reply from CoinW

Thank you for your thoughtful feedback! We're honored to be recognized for our reliability and innovation. It's great to know you value the seamless trading experience, strong security, and our growing community. We’ll keep working hard to build an even better ecosystem for all crypto enthusiasts.

Rated 1 out of 5 stars

/𝐒𝐂𝐀𝐌

/𝐒𝐂𝐀𝐌
My photo gave an aid to my withdrawals

October 4, 2025
Unprompted review
CoinW logo

Reply from CoinW

We're sorry to hear about the trouble you're experiencing. Please contact our customer support at support@coinw.com so we can assist you with your withdrawal issue as soon as possible. Thank you for your understanding.

Rated 5 out of 5 stars

Coinw home for all traders

I have been using CoinW for over 6 years now. I became campus ambassador and the journey continued. CoinW for me has become a family, awesome security system, amazing interface, great response team and many more

October 4, 2025
Unprompted review
CoinW logo

Reply from CoinW

Thank you for being a part of the CoinW family for over 6 years! We’re honored to have your support as a campus ambassador. Your kind words about our security, interface, and support team mean a lot to us. We look forward to continuing this journey together!

Rated 5 out of 5 stars

Incredible

Incredible experience so far with the company, good interface and I'm glad they have many assets available for traders

October 3, 2025
Unprompted review
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Reply from CoinW

Thank you for your wonderful feedback! We're happy to hear you’re enjoying the interface and the variety of assets available. We’ll keep striving to make your trading experience even better!

Rated 5 out of 5 stars

CoinW has been one of the best crypto…

CoinW has been one of the best crypto and trading platform for years now, a very safe platform. They have been constantly improving and growing. It's is a community driven platform and one of the hottest platform in 2025 and beyond

October 3, 2025
Unprompted review
CoinW logo

Reply from CoinW

We're glad you're enjoying it! Thank you for the positive feedback! 😊🎉

Rated 2 out of 5 stars

DP gave an aid to my withdrawals

October 2, 2025
Unprompted review
CoinW logo

Reply from CoinW

Thank you for your feedback. If you need any assistance with your withdrawals, please feel free to contact our customer support at support@coinw.com. We’re here to help!

Rated 5 out of 5 stars

I choose CoinW as my favorite exchange

I choose to trade with and genuinely love CoinW because it hits the sweet spot between advanced functionality and a reliable, secure user experience; specifically, I trade here because the platform offers ultra-low fees and excellent liquidity across major pairs, which is crucial for efficient execution, and the user-friendly interface means I can manage my portfolio easily on both the desktop and the mobile app. What makes CoinW different is its commitment to both security—employing industry-leading protocols like cold storage and 2FA—and innovation, providing access to a wide range of assets, including futures, along with useful features like Copy Trading, making it a comprehensive and trustworthy exchange for a serious crypto trader like myself.

March 10, 2025
Unprompted review
CoinW logo

Reply from CoinW

Thank you so much for your comprehensive and thoughtful feedback!
We're truly honored to be your chosen exchange, and it's great to hear that you value our balance of advanced features and user-friendly design. We're committed to maintaining low fees, deep liquidity, and top-notch security, and it's amazing to know that these aspects are making a real difference for you. Your trust means everything to us — we'll keep innovating to meet the needs of serious traders like yourself.

Rated 5 out of 5 stars

Safe and user friendly

I am actively using this platform which has never been experienced any issue . I could withdraw always. And luckyhodl is a unique feature that grants you great rewards. User interface is very successfull.

October 2, 2025
Unprompted review
CoinW logo

Reply from CoinW

Thank you for sharing your experience!
We're so glad to hear that you've found CoinW to be safe, reliable, and easy to use. It's great to know that features like LuckyHODL and our user interface are adding value to your trading journey. Your continued support means a lot to us — we’ll keep working hard to deliver a smooth and rewarding experience every time!

Rated 1 out of 5 stars

Worst exchange I've ever used

Where to even begin with this horrible exchange. Their API sucks. Their login procedure is the most cumbersome I've ever experienced for a CEX and I have a lot of accounts.

My coins have been held hostage on this crooked exchange for over a year, and they just make excuses saying my deposits triggered anti-money laundering alarms. This is absolute BS, these deposits came from Kucoin and they can easily see that. I've done all the KYC, and have talked to support numerous times. I get nowhere. I can't even download my financial history. All I can do is log in and do basically nothing but look at my balances and wish I could withdraw them.

I have never had these kinds of problems with an exchange in many years of being in crypto. I think they make excuses and don't allow withdrawals so they can boost their stats and draw in more suckers. Absolute crooks. Stay far away.

September 27, 2025
Unprompted review
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Reply from CoinW

We apologize for the inconvenience you experienced. Please reach out to our online support team so we can investigate this issue further and assist you accordingly.

Rated 1 out of 5 stars

worst platform I've ever seen

worst platform I've ever seen. Everything is hidden, not up to date, bugging, information not stated clearly and need to spend a whole day to find simple stuff. Customer service is also not the best.

September 16, 2025
Unprompted review
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Reply from CoinW

We understand your situation. To provide better assistance, please contact our customer support or email us at support@coinw.com so that we can further investigate.

Rated 1 out of 5 stars

Won't allow withdraw.

I invested $50k as a trial, getting $60,000 back. With that experience I invested $300,000, generating $1.5 million return. Yeah, unreal. When I attempted to withdraw, I was hit with a $235,000 channel fee. What? They said I had two weeks to pay up, of I would be assessed $50,000 a day after 2 weeks. I didn't have that kind of money. I pleaded with them and they are unyielding. After another 2 weeks I was informed my account would be liquidated and proceeds donated to charity. I was continually taunted. Like a launch countdown with a laugh track. $1.5 million, none of which can be used for their fee. It felt like a trap. It absolutely was entrapment.
I sent an email to the email address indicated, getting this response. [请求已收到]
Support
​You​
您的请求(257998)已收到,正在由我们的支持员工检查。

要添加另外的评论,请回复此电邮。
I don't understand this. Is this more avoidance?
I translated via Google. It says "Thanks, we'll look into it." Well, they didn't much. I send volumes of video and text and it took them 20 minutes to say, "not us." What does that mean. Right on the trading site is the huge COINW logo. How do I know it's not them. Unless I see a face, how do I know anyone is a fake. Maybe the fake was telling me "Not us" and the real one is waiting for me to submit a claim. It's OK. I told them, I have a plan.

August 1, 2025
Unprompted review
CoinW logo

Reply from CoinW

We understand your situation. To better assist you, please contact our official customer support or reach out to us via email at support@coinw.com, so we can conduct further investigation on your behalf.

Rated 1 out of 5 stars

Used this site to do a couple trades

Used this site to do a couple trades. First one I was able to withdrawal my money with no problem. But the second time they said I had to pay identification fees and tax fees, once I paid their fees, they then said I had to do another 40% trade, so I did with $1000 I had in my account, but lost it. They then told me I could not use the money in my account and told me I had to add another $1000 to do a trade and then my last $-1400 would be released. I checked on them and they had a very bad rating online, so I’m just going to walk away and take the loss. I think they are really a fake platform and only let me have my money in the first place to hook me into putting more money into their platform. I would stay away from this site. It’s a scam.

August 23, 2025
Unprompted review
CoinW logo

Reply from CoinW

We understand your situation. To better assist you, please contact our official customer support or reach out to us via email at support@coinw.com, so we can conduct further investigation on your behalf.

Rated 1 out of 5 stars

very bad experience

very bad experience! i hope to help someone to scape from that i dont wanna say bad words but you can understand,
the trading fees abusive the site works very bad no shows real resoults , the experience whit the copi trading horrible , many small trades whit l9oses desbalances and nothing its rigth.

short explanation
openend a BTC short at 117.529$ 20X , WITH 117$ MARGIN, closed at 111.529$ TP 6$ 💀

IT WAS SHOWIN AROUND 800$ PROFFIT BUT AFTER CLOSED POSITION THE VALANCE ONLY 6$

THAT ONLY ONE HAS MORE THAN ONE 100 POSITIONS WITH THE SAME PROBLEM.
THE SUPPORT WILL NOT SOLVE NOTHING JUST A CHINES STILE COPI AND PASTE ANWERS.
DONT RECOMEND THIS EXCHANGE

August 25, 2025
Unprompted review
CoinW logo

Reply from CoinW

We understand that you are currently experiencing an issue. To provide you with better assistance, we kindly ask you to contact our official customer support for further review.

Rated 1 out of 5 stars

They suck

They suck. Multiple $s was missing from my account and they never did anything to help. Support was unhelpful. My withdrawal froze and the platform ignored me. My family helped me find the right way to get my funds back. Open to share my experience.

August 13, 2025
CoinW logo

Reply from CoinW

We understand that you are currently experiencing an issue. To provide you with better assistance, we kindly ask you to contact our official customer support through the website for further review.

Rated 1 out of 5 stars

I have also invested $5000 in June with…

I have also invested $5000 in June with a help of Kim Cherry ( then turned out scammer) in order to learn and profit in trading field. Firstly, I made some profits and withdraw successfully. Then, all of a sudden, my account went to zero balance stating that I broke their some rules like AML and KYC. My UID was 9164514. The support of CoinW is not responding anymore after several trials of withdrawals. They are asking to deposit the same amount of frozen money. Never trust this platform. They are all scammers and freeze your money as soon as you invest them. They have bullshit reasons to steal your money. Never ever trust them and invest.

June 17, 2025
Unprompted review
CoinW logo

Reply from CoinW

We understand that you are currently experiencing an issue. To provide you with better assistance, we kindly ask you to contact our official customer support through the website for further review.

Rated 5 out of 5 stars

The app is very intuitive

The app is very intuitive. Used the academy tab to make sure I was ready to open my first trade, the support also helped and guided me, looking forward to using more

July 1, 2025
Unprompted review
CoinW logo

Reply from CoinW

Thank you for your wonderful feedback! We’re glad to hear that you find the app intuitive and that our Academy and support team helped you prepare for your first trade.

We look forward to supporting you on your trading journey and are here to assist whenever you need.

Thanks for choosing CoinW!

Rated 1 out of 5 stars

They are keeping my money.

I couldn't download the app, so I used the web version. I transferred approximately 100 US in from my Kraken account. I am in Canada. I then attempted to perform the KYC and it keeps being disallowed because my email address is high risk.????? Four videos later with me holding my ID and I still can't access my money.

They have corrected my access, it took 3 days, and I have been able to trade on their platform.

July 30, 2025
Unprompted review
CoinW logo

Reply from CoinW

Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and the inconvenience caused.

Please understand that CoinW follows strict global compliance and anti-money laundering regulations, which require thorough identity verification (KYC) before granting full access to account features, including withdrawals. In certain rare cases, specific email domains or risk indicators may trigger enhanced verification procedures. These are designed to protect both users and the platform.

We appreciate the time and effort you've put into completing the KYC process, and we regret that your submissions were not yet approved. Your funds are not lost or withheld without reason — they remain securely associated with your account and will be fully accessible once verification is completed.

To help resolve this as quickly as possible, we encourage you to contact our dedicated KYC team at support@coinw.com, including your registered email, UID (if known), and a brief explanation of your issue. Our team will prioritize your case for manual review.

We are committed to assisting you and ensuring a fair outcome. Thank you for your patience and understanding.

Rated 1 out of 5 stars

They don't allow my withdrawal

They don't allow my withdrawal. Don't know why.

July 20, 2025
Unprompted review
CoinW logo

Reply from CoinW

Thank you for reaching out. We’re sorry to hear that you are experiencing difficulties with your withdrawal.

Please note that withdrawals may be temporarily restricted due to security checks, pending KYC verification, or compliance reviews to protect your account and assets. We recommend ensuring that your identity verification is complete and your account information is up to date.

For personalized assistance, please contact our official support team via the in-app Help Center or at support@coinw.com. Provide your UID and relevant details so we can investigate and help resolve this promptly.

Thank you for your understanding and patience.

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