By mistake, my delivery address was mistaken and I couldn't solve it. There's no way of changing it after the purchase and I couldn't cancel it. I contacted costumer support but the answer took time... See more
Company replied
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Review summary
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Reviews shaping this summary
I ordered these cheetah print sweatpants and the quality of the pants is definitely good and they look exactly like the photo but the metal piece on the end of the drawstring fell off after one wash a... See more
Company replied
Ordered a shirt, When i went through all payment and made the order for some reason the address changed to my old address. So i emailed them about it and after 3 days am still yet to receive an emai... See more
Company replied
The hoodie is gorgeous, and the fit is perfect. The only thing I didn't love was the amount of time it took to process in Madrid, it took way longer than the delivery date said.
Company replied
Company details
Written by the company
COLD CULTURE EST. 2021 BASED IN MADRID. CREATING AN INTERNATIONAL MOVEMENT, INSPIRED FROM THE AESTHETICS OF THE STREET STYLE FROM WORLDWIDE CITIES. OUR BRAND PHILOSOPHY IS BASED ON "THINKING WORLDWIDE", THROUGH THE PHOTOGRAPHS, THE PRODUCTS, THE LOCATIONS AND THE DESIGN, WE AIM TO CONVEY WHAT THE CULTURE OF EACH CITY MEANS. TO ACHIEVE THIS, LOCAL PEOPLE FROM EACH CITY WE TRAVEL TO ARE HIRED TO SHOW WHAT COLD CULTURE MEANS IN THEIR OWN VIEW, CREATING AS A RESULT A GLOBAL PERSPECTIVE OF THE BRAND. THINKING WORLDWIDE GOES FAR BEYOND THE COLLECTIONS, WE ARE INTERESTED IN THEIR CUSTOMS, THEIR WAY OF LIFE, THEIR INTERESTS AND WE LET THIS BE PART OF US. WE ALREADY HAD THE OPPORTUNITY TO LEARN ABOUT PLACES LIKE SEOUL, PARIS, AMSTERDAM, PORTO OR MOROCCO. WE LAUNCH LIMITED COLLECTIONS EVERY VERY SHORT PERIOD OF TIME. CAPSULE COLLECTIONS WITH DIFFERENT CONCEPTS EACH ONE OF THEM, FOLLOWING THE VALUES THAT UNITE US AS A COMMUNITY, QUALITY, DESIGN AND ATTENTION TO DETAILS. ALONG WITH OUR COLLECTIONS WE CREATE VISUAL CONCEPTS WHICH WE SHOW TO OUR COMMUNITY THROUGH GARMENTS, GRAPHICS, VIDEOS AND PHOTOS, TAKING CARE OF THE DETAILS TO THE MAXIMUM, BECOMING A PRODUCTION COMPANY THAT IS ABLE TO TRANSMIT OUR VIEW OF THE WORLD WITH EACH CAPSULE. INSPIRED BY WORLDWIDE CITIES, THROUGH OUR TRAVELS THROUGH DIFFERENT CITIES AND COUNTRIES WE ARE NOURISHED BY THE DIFFERENT CULTURES TO DEVELOP COLD CULTURE’S VIEW AND CREATE NEW COLLECTIONS.
Contact info
Calle Colombia 63 5B (oficinas), 28016, Madrid, Spain
- 622143987
- hello@coldcultureworldwide.com
- coldcultureworldwide.com
3.4
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 2 weeks
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Reply from Cold Culture
Thank you so much for your review! We’re really happy to hear that you loved the T-shirts. We truly appreciate your support.
did not let me cancel my order as i…
did not let me cancel my order as i ordered it in the wrong size, even though i tried to cancel it the day i ordered. when they arrived i tried to return them. they cost me 89 pounds, return delivery was 20 pounds and they would only give me 60 pounds back.
April 27, 2026
Reply from Cold Culture
Hi! We are sorry about what happened with your order, but once it has been processed by our warehouse it is not possible to cancel it. In addition, all exchanges and returns have a cost, which is why the full amount was not refunded. We hope your next experience with us will be more satisfactory.
Package was delivered in shreds - poor customer service
My package was delivered in shreds. The shirt was exposed and took some damage during the trip, and when I reached out to customer support for some assistance, they were “unable” to do anything about the situation. It’s ridiculous how I received my shirt in its condition, and yet the company did not seem to care/want to help out with the situation at all. Very poor customer service in the sense that you are not looking for the best interest of the customer.
April 27, 2026
Reply from Cold Culture
Hi! We are very sorry about what happened. My colleagues have already contacted you to offer a solution and resolve your issue as soon as possible.
Reply from Cold Culture
Thank you so much for your review Lai! We’re glad to hear you’re happy with the fast service and the quality. We really appreciate your support!
Super easy to find and to order
Super easy to find and to order. Delivery service perfect.
April 27, 2026
Reply from Cold Culture
Thank you so much for your review Kirsten! We’re happy to hear it was easy to find and place your order, and that the delivery service was perfect. We really appreciate your support!
Reply from Cold Culture
Hi! We are very sorry about what happened. My colleagues have already contacted you to offer a solution and resolve your issue as soon as possible.
Very good quality
The clothes are very nice and fit perfect! They look exactly like on the pictures.
April 27, 2026
Reply from Cold Culture
Thank you so much for your review! We’re really happy to hear you like the clothes, that they fit perfectly, and that they look exactly like the pictures. We truly appreciate your support!
Great service
I Like how easy it was to make an Order,
the Delivery also went really well and quick. The quality of the products is also great Overall and the variety of good looking and Feeling products is Superior.
April 27, 2026
Reply from Cold Culture
Thank you very much for your feedback! We’re glad to hear that your experience with us has been so positive. We hope you enjoy your new items very much!
Reply from Cold Culture
Thank you so much for your review! We’re happy to hear you’re satisfied with the fast shipping and our products. We really appreciate your support!
Good quality and fit
April 27, 2026
Reply from Cold Culture
Thank you so much for your review! We’re happy to hear you’re satisfied with the quality and fit. We really appreciate your support!
Reply from Cold Culture
Thank you so much for your review! We’re happy to hear you’re satisfied with the fit and quality. We really appreciate your support!
I'm in love with every item I get so…
I'm in love with every item I get so many compliments hihi....
April 27, 2026
Reply from Cold Culture
Thank you so much for your review! We’re really happy to hear you love every item. We truly appreciate your support!
Reply from Cold Culture
Thank you so much for your review! We’re glad to hear you really like it. We appreciate your support!
Reply from Cold Culture
Thank you so much for your review! We’re happy to hear you’re satisfied with the high quality of the clothes and that you would buy again. We really appreciate your support!
Weird Staff
Love the collections. Love the shop. Love the staff, they got style... but they are also so weird!! maybe just so young and so Z. Gen Z is not the best at customer service. Anyway I'm the outsider here, I will adapt.
April 24, 2026
Reply from Cold Culture
Thank you for your review and honesty! We’re really glad to hear that you love our collections, the store, and the team’s style. We take your feedback about customer service seriously and will keep working to improve the experience we offer. Hope to see you again soon!
Nice products
Nice products, my son & my daughter are happy with their clothes
April 17, 2026
Unprompted review
Reply from Cold Culture
Thank you so much for your review! We’re really happy to hear that both your son and daughter are pleased with their clothing. We hope they enjoy it a lot and that we can keep being part of their outfits.
Reply from Cold Culture
Thank you so much for your review Achille! We’re really happy to hear that you’re satisfied with both the service and the prices
Reply from Cold Culture
Thank you so much for your review! We’re really happy to hear that you love our designs, prices, and customer service. Feedback like yours truly motivates us to keep improving every day!
Great service
Kind welcome, good communication, prices in the shop are 10% lower than online.
April 25, 2026
Reply from Cold Culture
Thank you so much for your review Stanislas! We’re glad to hear you received a kind welcome and good communication. We hope to see you again soon!
Reply from Cold Culture
Thank you so much for your review! We’re happy to hear that you’re satisfied with the quality and service, and that our team was kind and helpful. Hope to see you again soon!
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