By mistake, my delivery address was mistaken and I couldn't solve it. There's no way of changing it after the purchase and I couldn't cancel it. I contacted costumer support but the answer took time... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I ordered these cheetah print sweatpants and the quality of the pants is definitely good and they look exactly like the photo but the metal piece on the end of the drawstring fell off after one wash a... See more
Company replied
Ordered a shirt, When i went through all payment and made the order for some reason the address changed to my old address. So i emailed them about it and after 3 days am still yet to receive an emai... See more
Company replied
The hoodie is gorgeous, and the fit is perfect. The only thing I didn't love was the amount of time it took to process in Madrid, it took way longer than the delivery date said.
Company replied
Company details
Written by the company
COLD CULTURE EST. 2021 BASED IN MADRID. CREATING AN INTERNATIONAL MOVEMENT, INSPIRED FROM THE AESTHETICS OF THE STREET STYLE FROM WORLDWIDE CITIES. OUR BRAND PHILOSOPHY IS BASED ON "THINKING WORLDWIDE", THROUGH THE PHOTOGRAPHS, THE PRODUCTS, THE LOCATIONS AND THE DESIGN, WE AIM TO CONVEY WHAT THE CULTURE OF EACH CITY MEANS. TO ACHIEVE THIS, LOCAL PEOPLE FROM EACH CITY WE TRAVEL TO ARE HIRED TO SHOW WHAT COLD CULTURE MEANS IN THEIR OWN VIEW, CREATING AS A RESULT A GLOBAL PERSPECTIVE OF THE BRAND. THINKING WORLDWIDE GOES FAR BEYOND THE COLLECTIONS, WE ARE INTERESTED IN THEIR CUSTOMS, THEIR WAY OF LIFE, THEIR INTERESTS AND WE LET THIS BE PART OF US. WE ALREADY HAD THE OPPORTUNITY TO LEARN ABOUT PLACES LIKE SEOUL, PARIS, AMSTERDAM, PORTO OR MOROCCO. WE LAUNCH LIMITED COLLECTIONS EVERY VERY SHORT PERIOD OF TIME. CAPSULE COLLECTIONS WITH DIFFERENT CONCEPTS EACH ONE OF THEM, FOLLOWING THE VALUES THAT UNITE US AS A COMMUNITY, QUALITY, DESIGN AND ATTENTION TO DETAILS. ALONG WITH OUR COLLECTIONS WE CREATE VISUAL CONCEPTS WHICH WE SHOW TO OUR COMMUNITY THROUGH GARMENTS, GRAPHICS, VIDEOS AND PHOTOS, TAKING CARE OF THE DETAILS TO THE MAXIMUM, BECOMING A PRODUCTION COMPANY THAT IS ABLE TO TRANSMIT OUR VIEW OF THE WORLD WITH EACH CAPSULE. INSPIRED BY WORLDWIDE CITIES, THROUGH OUR TRAVELS THROUGH DIFFERENT CITIES AND COUNTRIES WE ARE NOURISHED BY THE DIFFERENT CULTURES TO DEVELOP COLD CULTURE’S VIEW AND CREATE NEW COLLECTIONS.
Contact info
Calle Colombia 63 5B (oficinas), 28016, Madrid, Spain
- 622143987
- hello@coldcultureworldwide.com
- coldcultureworldwide.com
3.4
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 2 weeks
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fast and eficient
November 20, 2025
Reply from Cold Culture
Thank you very much for your review! We're glad to hear that your experience was fast and efficient. We work every day to provide the best possible service.
Reply from Cold Culture
We’re sorry for what happened, Dylan! We have just contacted you to offer a solution regarding your issue and resolve it as quickly as possible.
Reply from Cold Culture
Thank you very much for your review! We’re happy to hear that everything went perfectly and that the exchange process was easy for you. We always aim to make the experience as smooth as possible. Hope to see you again soon!
Reply from Cold Culture
Thank you so much for your review! We’re glad to hear that our staff treated you well and that you like our clothing. We hope to continue offering you products you’ll enjoy.
Reply from Cold Culture
Thank you so much for your review! We’re glad to hear that the shipping was fast and that you liked the quality of the clothes. We hope to continue offering you products you’ll enjoy.
Reply from Cold Culture
Thank you so much for your review! We’re glad to hear that you liked the quality and that the delivery was fast. We really appreciate your recommendation and hope to continue offering you products you’ll love.
Great quality an fast shipping
Great quality an fast shipping
Cool pieces also but not for everyone
March 5, 2026
Unprompted review
Reply from Cold Culture
Thank you very much for your feedback! We’re glad to hear that you’re enjoying and appreciate the quality of our pieces, and that you received good service with your order arriving quickly. We hope you enjoy your new items!
Great customer service.
Great customer service.
I had a problem with my delivery, but the Cold Culture team responded quickly and handled everything in a very professional and helpful way. They immediately offered a solution and were very kind throughout the process. Really appreciate the support.
February 25, 2026
Reply from Cold Culture
Thank you so much for your review! We’re glad we could assist you quickly and that your experience with our team was positive. Feedback like yours motivates us to continue providing the best possible service.
packaging was damaged and wasn’t taken…
packaging was damaged and wasn’t taken care properly
February 24, 2026
Reply from Cold Culture
We’re sorry that the packaging arrived damaged and was not handled properly. Thank you for letting us know; we will take note to improve our shipping process.
This was actually really good
February 23, 2026
Reply from Cold Culture
Thank you very much for your review! We’re happy to hear that your experience has been so good ✨
top quality
i ordered a full outfit and it’s perfect, from the price, to the quality and then to the short time it was delivered
February 25, 2026
Reply from Cold Culture
Thank you for your review! We’re very happy to hear that you liked your outfit and that the quality, price, and delivery time all met your expectations. We hope to see you again very soon.
Goods arrived on time.
February 24, 2026
Reply from Cold Culture
Thank you very much for your review! We’re glad to hear that your order arrived on time, and we hope your next experience will be 5-star ✨
Fit and style of the jeans is perfect
Fit and style of the jeans is perfect. Nice details to the pants. Fast shipping and handling to USA.
February 24, 2026
Reply from Cold Culture
Thank you so much for your review! We’re thrilled to hear that the fit and style of the jeans are perfect and that you liked the details. We’re also glad your order arrived quickly to the USA. Enjoy your new jeans!
Reply from Cold Culture
Thank you very much for your review! We’re glad the delivery was fast and that you’re happy with the quality. We hope you enjoy your order.
Reply from Cold Culture
Thank you very much for your review! We’re glad to hear that your experience has been so positive.
We actually visited the Barcelona store…
We actually visited the Barcelona store and made our purchases in person. The entire staff made our shopping experience wonderful. They were super friendly and offered great styling advice, yet were not at all pushy. I also like the quality of the clothes, as well as the uniqueness. My boys look like super models!!!
February 24, 2026
Reply from Cold Culture
Thank you so much for your review! We’re thrilled to hear that you enjoyed your experience at our Barcelona store and that our team could assist you with style and friendliness. We’re glad you love the quality and uniqueness of our clothing, and that your boys feel like supermodels!
Why does it take so long to accept my exchange..
I exchanged the three tops I ordered on the 14th because the material wasn't what I expected. They received my return on the 19th, but it's been over two weeks and I'm still waiting for them to check it. I emailed them about the problem the two days ago, but they haven't replied yet. Does it really take two weeks to review if the items are intact, coldculture? I will change my ratings if this problem is being solved.
March 1, 2026
Unprompted review
Reply from Cold Culture
Ryan, we are very sorry for what happened! We have contacted you by email to provide a solution to your issue and resolve it as soon as possible.
Reply from Cold Culture
Thank you for your feedback, Nathan! We understand how frustrating it can be when your shipment is delayed, but thank you for understanding that it’s not something on our end. We hope you enjoy your new purchase and that we see you again soon.
Online store was easy to navigate and…
Online store was easy to navigate and shipping was quick.
February 23, 2026
Reply from Cold Culture
Thank you for your review! We’re glad to hear that our online store was easy to navigate and that the shipping was quick.
10/10 experience
10/10 experience. the website was very easy to use and once ordered it came quicker than i thought it would.
March 2, 2026
Reply from Cold Culture
Thank you so much for your kind words and feedback! We’re very happy that your experience with us was so pleasant and easy. We hope to see you again soon.
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