Cole Haan UK Reviews 

665
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 191 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the exceptional quality and comfort of their footwear. Customers appreciate the blend of timeless design with modern comfort, making the shoes suitable for various occasions and long wear without discomfort. The delivery service is consistently highlighted as fast and efficient, with many people receiving their orders quickly after purchase. However, some customers also noted issues with sizing, finding shoes to be larger or smaller than expected, which sometimes led to discomfort or the need for returns. A few other people also felt that the quality of certain products, such as hiking boots, did not meet expectations, particularly regarding grip in wet conditions.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the high quality, comfort,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting its speed and efficiency.... See more

Order

Users describe positive interactions with order, frequently highlighting the speed of delivery, with many... See more

Website

Customers had positive experiences with the website, finding it easy to use for browsing new styles and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have own 3 pairs of Cole Haan shoes and 1 pair of Cole Haan boots. They look amazing and are so comfortable to wear. The technology used in manufacturing the soles makes them really great to walk... See more

Company replied

Rated 5 out of 5 stars

My husband absolutely adores this company’s shoes , so much so he now doesn’t wear his Jeffery Wests any longer. I have bought him trainers, golf shoes and 4 pairs of different work shoes , the... See more

Company replied

Rated 5 out of 5 stars

I have a problem with Cole Haan. I can’t stop buying them !! Recent purchase order #UK45015- Men's ØriginalGrand CitySpectre Chelsea Boots have been added to the now huge collection I’ve acqu... See more

Company replied

Rated 5 out of 5 stars

Just purchased my 3rd pair of Cole Haan trainers (UK39292) - I’ve been a fan of Cole Haan for a few years now, and they continue to impress me with their commitment to quality, style, and comfort. W... See more

Company replied


Company details

  1. Shoe Store

Written by the company

Cole Haan is a global performance lifestyle brand serving always-connected, active professionals with innovative footwear and lifestyle accessories. With a 90-year heritage, Cole Haan infuses its products with time-honored craftsmanship and modern innovation, making footwear and lifestyle accessories that customers wear from work, to workout, to weekend. Cole Haan’s mission is to inspire customers to live extraordinary lives.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

665 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(665)

182 reviews in the last 12 months

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Rated 3 out of 5 stars

The sizing feature on the UK website is…

While we love the products, unfortunately, the sizing feature on the UK website is confusing. I ordered the US size as indicated. They sent 1 size larger, and I now have no way to reapply the discount or recover the expedited shipping expense

February 24, 2026
Cole Haan UK logo

Reply from Cole Haan UK

Hello Heidi,

Thank you for taking the time to share your feedback. We are sorry to hear of any confusion caused by our sizing. Please note that all of our shoes arrive with a US size on the inside of the product, but we offer UK and EU equivalents to these sizes with the UK size being the default option.

We can see that you ordered a UK 10.5 (a US 11.5), which would arrive with an '11.5 M' on the product. If this is not the size that you wanted, you're more than welcome to take advantage of our free returns service so that you can receive a refund. We'll be in touch shortly with a discount code for your next order.

We hope this helps and look forward to seeing you online in the future.

Many thanks,
The Cole Haan UK Team

Rated 1 out of 5 stars

High price, bad product

The price is incredibly high and the quality is poor. The customer service is pathetic and the delivery is the worst. Don’t buy again; Skechers is a much better option than Clark.

February 26, 2026
Unprompted review
Cole Haan UK logo

Reply from Cole Haan UK

Hey Raza,

Thank you for taking the time to share your feedback, though just checking - is this perhaps a review for a different brand (Clarks)?

We can see your recent order and communication with us. The parcel took 2 days to reach you and the email from yourself in the late evening was followed up first thing in the morning, and followed by a check up the next day.

If it was not a mistake and you are unhappy with your recent order, you are more than welcome to take advantage of our free returns service. Our return page can be found on our website or you can reach out to us on email if you need a hand with this.

Many thanks,
The Cole Haan UK Team

Rated 5 out of 5 stars

Brand for Life

Browsing through the page is so easy. Once ordered, delivered the next day. Shoes are so light and comfortable to wear. Found brand that I will stick for life!

Order Number UK50357

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Simply the best!

I have been familiar with brand since I went to their store in NY 15 y ago.
Shockingly they still don't have standalone store in Uk.
Ordering online is sometimes hit and miss, due to sizing . However I have managed to buy online over 10 + pairs by now.
The quality is amazing, comfort, styles are superb. They design shoes for the feet. Not just make some shoes.
Speed for the delivery is excellent.
The website tend to offer smaller range of sandals than USA stores?
And the range is odd , who wants to wear mules or very high heels?
Even if I am not looking to buy new shoes I will browse their website and locate my next purchase.
I would love to work for this brand.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

From the moment I visited the Cole Hann…

From the moment I visited the Cole Hann website to finally wearing the shoes, the entire experience has been outstanding. Everything was seamless, the quality exceeded my expectations, and the shoes look absolutely phenomenal. I couldn’t recommend the brand highly enough fantastic job, and thank you!

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

What lovely trainers

What lovely trainers! I bought the GrandPro All Day Courts, and they not only look cool and original, they are true to size and very comfortable - probably the most comfy shoes I’ve ever had.
Ordered direct from their UK website and they were delivered in a couple of days.
Next problem is deciding my next pair…

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great trainers!

Love Cole Haan. Very good quality shoes, durable and super comfortable. I have been using CH for the last 20 years. I have over 40 pairs and I keep buying more. Never disappoints. I'm so pleased they have a UK online store. I don't have to wait to go to the US to get more shoes. I wish they also open a flagship store in the UK. Thank you guys!

ORDER UK49767

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing quality, Excellent customer service

I have been shopping from Cole Haan UK for three years, including personal and gifts for family. Their products quality never disappoints and their customer service is excellent, especially Bobby is super helpful.

January 7, 2026
Unprompted review
Rated 1 out of 5 stars

Be careful

I bought a shoes by mistake and I immediately emailed after I purchased it, and requested for refund and cancel the order, they don’t respond, so be careful, very hard to get hold of them

January 24, 2026
Unprompted review
Cole Haan UK logo

Reply from Cole Haan UK

Hello Sultan,

Thank you for taking the time to share your feedback. We are sorry to hear about your recent experience.

We have reached out by email to outline the next steps in place to resolve this and make it right. While we always aim to respond as quickly as possible, we understand this was frustrating and appreciate you bringing it to our attention.

We look forward to hearing from you and ensuring this is resolved for you as smoothly as possible.

Warm Regards,
The Cole Haan UK Team

Rated 5 out of 5 stars

Great service ordered 2 new pairs of…2 pairs of shoes ordered

Great service ordered 2 new pairs of shoes, delivered quickly and love the quality and comfort.

January 19, 2026
Unprompted review
Cole Haan UK logo

Reply from Cole Haan UK

Hello Alistair,

Thank you for taking the time to share your thoughts. We're delighted to hear that you're enjoying your new shoes and that they arrived quickly!

We look forward to seeing you online again.

Many thanks,
The Cole Haan UK Team

Rated 5 out of 5 stars

I have been using Cole Haan for over…

I have been using Cole Haan for over ten years and found the service and comfort exceptional.
Will always stay with Cole Haan.

January 20, 2026
Unprompted review
Cole Haan UK logo

Reply from Cole Haan UK

Hello Jas,

Wow ten years! That is incredible. Thank you so much for your kind words and support, they truly mean the world to us.

We're delighted that you still find the shoes comfortable and are happy with the service.

Here's to another ten years! All the best.

Warm Regards,
The Cole Haan UK Team

Rated 5 out of 5 stars

Great footwear

Item was delivered very quickly. Did send back as too big, but they were lovely quality, returns process simple to follow and free to return. Once again placed another order, once again quick delivery. Lovely, comfortable, good quality footwear.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

The shoes we bought were excellent…

The shoes we bought were excellent quality. They offer support for all foot arches and ankle infrastructure. These shoes are an excellent buy for those who want fashionable but robust footwear for either smart casual or work.

January 12, 2026
Unprompted review

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