Cole Haan UK Reviews 

Order UK46478
I have been buying Cole Haan shoes in California for many years as they fit me perfectly and I always find them comfortable. I still wear them even the ones that are over 10 years old. I buy their white trainers every year there. My husband bought me some ankle boots from the UK site. He is a fan too. They arrived quickly but I had to go down a size as the site said 9.5 was a uk7 but were too big. Anyway the size 9 were perfect. When I saw the tall ones at an excellent discount I bought them and a pair of socks. However they were really stiff and too wide. I was really disappointed and have returned them as they hindered my knee bending. I was also sad to see the socks full price in UK was £24 but were marked $18! That’s a big mark up. Maybe I shall just have to but in USA. The discounts are fabulous there too.
Please check your sizing as I’m sure it can’t just be me. The service was 5* with extremely quick delivery and free returns.

I have few of those shoes, and I love the style and comfort, is like walking on top of my bed, soft, really soft ❤️

Excellent service. Product delivered on time. No issues. Very satisfied with the ordering process and my purchase.

High-quality, comfortable shoes, and the best part is when there are discounts and they add an extra 10% on top of the sale. Comfortable and stylish shoes. Thank you, Cole Haan.

Your delivery service was amazing! I received the shoes within 24 hours of ordering! And also the returns were super easy.
I did struggle with the sizing. Even though you make it clear, it somehow isn't clear and I find I have to triple check to make sure I order the right size.

Ref Order Nos UK45995 & UK45371
Was so impressed with the fit and comfort of the Grand Pro Angleace Trainers that I bought a pair of Zerogrand shoes as well. Superbly light & comfortable, they are like walking on air.
Bought my first pair of Cole Haan shoes in the USA in 1995, so glad I did.

Bought my 1st pair of Cole Haan shoes in the USA in 1995, they lasted for years. My latest pair are superbly comfortable, a perfect fit and the materials are what you expect in trainers double that price. They will definitely not be my last pair.

Great quality boots and great service with very quick delivery and free returns.

I have bought two shoes from ColeHaan- in their sale- great price for very nice shoes.
Women's Gissella Drivers and Women's Flynn Fisherman Sandals
Both seem quite well made and comfortable.
I look forward to using them for a long time.
Will order again.

Great buy, very comfortable and evening i this weather they keep my feet warm. I'm actually wearing them to work as I'm a software developer and mostly on smart casual.
I've already recomended them to my male colleagues. :)

First of all I received the Cole haan trainers, which I’m extremely happy with the colour, design and the quality of them, also delivery did not take a long time either, so thank you Cole Haan company for wonderful all the footwear that you make.

UK45066

Comfortable and stylish

Easy to navigate the website. The quality of the shoes spot on .Beautiful designed and very comfortable.

Ordered 2 pairs, really happy with the 1st pair of golf trainers which is similar to another pair I own.
The second is a pair of sandals and as much as I really like the feel and quality of the sandals, the right foot has some overstitching which causes a scratching effect and creates discomfort. I raised this with Cole Haan as I indicated that, except for the right foot quality problem, I really liked the look and feel of these sandals and therefore wanted a replacement and not a refund. After receiving an email several days ago and immediately responding, I am still waiting for them to conclude and provide feedback on the replacement pair and next steps? I just hope they don't say that this is now out of stock in my size & due to the time that has elapsed since...
Got a response from Cole Haan today and whilst the item is now out of stock and it may / may not have been prompted by my initial review, I am appreciative of their stance towards this situation and their offer provided.
This is Customer Centricity 101! Well done in retaining my wife and I as CH customers!

30% discount code easy to buy online tried on and very comfortable hot size 11 wide fit and they ate a very comfortable trainer

I just bought two pairs of shoes Cole Haan and now honestly I’m very happy with it it’s comfortable and looks nice will let you know about quality next time)

Shoes arrived when stated . Also have bought this style before, they wear well and go with most items of clothing .
And they were on Sale ,what's not to like .

I should have paid more attention to the negative reviews. Most of them were accurate.

1. Poor, slow and uncommunicative return process.
This should not require extra resources. An API could manage returns, provide tracking, update customers. You also need to set reasonably clear expectations once the item reaches the warehouse - not the default “wait until you hear from us in 14days” - so 1990s. The lack of structure and transparency reflects poorly on how the process is run.

2. Problems with sizing and quality.
The sizing is very poor, which makes the shoes uncomfortable, and I agree with other reviewers who say they feel cheap. I also bought at 10 per cent discount, mine arrived looking worn, creased and tired. This is consistent with many of the negative reviews

Returned order UK44718 on 13 Nov.
Royal Mail confirmed it was delivered to Cole Haan’s warehouse on 15 Nov.

Today is 19 Nov — and I still have no confirmation that my return has even been registered or accepted.

I contacted customer service and the only response I received was:
“Your return is undergoing checks.”

Checks for three working days?
Still no indication of progress?

I asked again whether the checks had been completed and whether the refund process had started.
No response at all.

This was a simple size return. And because Cole Haan won’t confirm that the return has been accepted, I can’t even reorder the correct size. I’m left waiting — not because of the 14-day refund timeline (which I fully accept), but because the company keeps repeating, “We are checking your return meets our policy,” without offering any real update. It’s honestly baffling.

For a brand of this scale, failing to provide even a basic “return received” acknowledgement is unacceptable and far behind modern retail standards.

Great service from start to finish; excellent website, speedy delivery and super smart & comfy shoes!