Cole Haan UK Reviews 

665
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 193 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the exceptional quality and comfort of the products. Customers consistently highlight the shoes' stylish design and versatility, making them suitable for various occasions, from work to casual outings. Many people appreciate the advanced sole technology that provides excellent cushioning and support, ensuring comfort even after long hours of wear. The delivery service is also frequently commended for its speed and efficiency, with orders often arriving quickly and well-packaged. However, some customers also noted issues with sizing, finding that the shoes could be larger or smaller than expected, leading to returns. A few other people also felt that the quality of some products, particularly certain boot styles, did not meet their expectations, appearing cheap or lacking grip. Additionally, some reviewers experienced difficulties with the return process, citing delays in confirmation or reordering.

What people talk about most

Product

Clients share positive opinions on product quality, comfort, and style, with many expressing that the shoes... See more

Quality

Customers had positive experiences with quality, with many reviewers consistently praising the premium... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers consistently praising the... See more

Order

Customers consistently note positive experiences with order, frequently praising the fast delivery, with many... See more

Website

People report positive experiences with the website, finding it easy to use for browsing and purchasing, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My husband absolutely adores this company’s shoes , so much so he now doesn’t wear his Jeffery Wests any longer. I have bought him trainers, golf shoes and 4 pairs of different work shoes , the... See more

Company replied

Rated 5 out of 5 stars

I have own 3 pairs of Cole Haan shoes and 1 pair of Cole Haan boots. They look amazing and are so comfortable to wear. The technology used in manufacturing the soles makes them really great to walk... See more

Company replied

Rated 5 out of 5 stars

I have a problem with Cole Haan. I can’t stop buying them !! Recent purchase order #UK45015- Men's ØriginalGrand CitySpectre Chelsea Boots have been added to the now huge collection I’ve acqu... See more

Company replied

Rated 5 out of 5 stars

Just purchased my 3rd pair of Cole Haan trainers (UK39292) - I’ve been a fan of Cole Haan for a few years now, and they continue to impress me with their commitment to quality, style, and comfort. W... See more

Company replied


Company details

  1. Shoe Store

Written by the company

Cole Haan is a global performance lifestyle brand serving always-connected, active professionals with innovative footwear and lifestyle accessories. With a 90-year heritage, Cole Haan infuses its products with time-honored craftsmanship and modern innovation, making footwear and lifestyle accessories that customers wear from work, to workout, to weekend. Cole Haan’s mission is to inspire customers to live extraordinary lives.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

665 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(665)

182 reviews in the last 12 months

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Rated 5 out of 5 stars

Shoes delivered the next day

Shoes delivered the next day, in perfect condition, exactly as shown in the picture online

November 11, 2025
Unprompted review
Cole Haan UK logo

Reply from Cole Haan UK

Hello Matthew,

Thank you for your great review!

Many thanks for taking the time to share your experience with us.

All the best,
The Cole Haan UK Team

Rated 5 out of 5 stars

Quality Product

I now have two pairs of Cole Haan shoes and am more than happy with the fit and quality. The order was processed and dispatched in good time also.

November 16, 2025
Unprompted review
Cole Haan UK logo

Reply from Cole Haan UK

Hello David,

Thank you for your great review!

Many thanks for taking the time to share your experience with us.

All the best,
The Cole Haan UK Team

Rated 4 out of 5 stars

Fast despatch of Lyndon Chelsea boots…

Purchased the Lyndon Chelsea boots (order 44504) and received delivery very quickly.
The leather was a lovely quality, yet they felt light to wear. I had been struggling to find a boots in a dark chocolate brown colour and these were perfect. However I had to return them as the left boot was a much more narrow fit than the right foot which was disappointing.

November 11, 2025
Unprompted review
Rated 3 out of 5 stars

The trainers are really lovely and very…

The trainers are really lovely and very comfortable.
The reason I gave 3 stars is the cost of postage is £7.99, which I think is excessive. My purchase was £84. I will not buy from Cole Haan direct again, as I feel ripped off with the postage.

November 6, 2025
Unprompted review
Cole Haan UK logo

Reply from Cole Haan UK

Hello Gail,

Thank you for sharing your experience. We’re so pleased to hear you love the trainers and hope you continue to enjoy their comfort.

That said, we’re sorry to hear that our shipping cost left you feeling disappointed. To clarify, our £7.99 charge covers a fast and reliable service, with over 97% of deliveries arriving the next day. We also offer free returns with a pre-paid label included within the return window.

We see real value in that and hope our customers will too. While we’re sorry to hear you may not shop with us again, we truly appreciate your time and feedback.

Many thanks,
The Cole Haan UK Team

Rated 5 out of 5 stars

Excellent quality and comfort – the perfect hybrid shoe! Great service as always

Great service as always. This is my second order in a few years, which says a lot about how long these shoes last — and I’m on my feet all day! They’re the smartest yet comfiest shoes I’ve ever owned and have become my go-to pair for work. I no longer need to switch between trainers and shoes for the commute, as these strike the perfect balance between style and comfort. Excellent quality product from start to finish.

November 4, 2025
Unprompted review
Rated 1 out of 5 stars

Have wore the trainers once

Have wore the trainers once, indoor and the have creases on the top of them. I have tried to contact Cole Hann customer services and haven't had any response. Not a great first experience

October 26, 2025
Rated 1 out of 5 stars

Cheap and poor Quality

Bought Mens Chelsea Boots! When it was delivered. It looks very cheap and low quality. I bought it for like £160's from 195 but the price isnt match with the quality...

November 4, 2025
Unprompted review
Cole Haan UK logo

Reply from Cole Haan UK

Hello Loreto,

Thank you for taking the time to share your thoughts. We really appreciate your feedback.

We’re sorry to hear that the boots did not meet your expectations. While we take pride in the materials and craftsmanship of our products, we understand that everyone has different preferences and perceptions of quality. This is why we offer free returns and we hope you have been able to take advantage of this option.

If you need any assistance arranging a return or would like to discuss this further, please don’t hesitate to get in touch with us at contact@colehaan.co.uk.

Many thanks again for your feedback. We hope to welcome you online in the future, where we aim to restore your confidence in our products.

Warm regards,
The Cole Haan UK Team

Rated 5 out of 5 stars

Superb shoes

Superb shoes. I’m mildly obsessed with cole haan shoes. Great look and superb quality! I love them. I’ve got circa 10 pairs now!!

UK43398

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Purchased a pair of Woman's GrandPro…

Purchased a pair of Woman's GrandPro Topspin trainers with the Tortoishell trim. Excellent speedy delivery and they are absolutely fabulous. Wore them for the first time today. Fit like a glove, soft buttery leather and cushioned sole means they are so comfortable. Love the fact the laces aren't too long either. Very smart and classy. Highly recommend.

October 25, 2025
Unprompted review
Rated 1 out of 5 stars

It’s been a month since I placed an order and package can’t be tracked. No update at all.

It’s been a month since I placed an order on line. I enjoy the product and have loads of shoes. Product pricy but is solid. I have no issues w/ the product itself.
Customer service and delivery is awful.
First time I ever ordered online in UK. I send chaser where my delivery. Royal Mail doesn’t indicate any status at all. I will not buy online directly again. Still waiting for refund despite handful of chaser. I don’t have habit of writing bad reviews. This is probably my first out of frustration. No follow up from customer service at all! Very disappointed!

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Most comfortable shoes ever.

Most comfortable shoes ever.
I orderd the same soft walking shoes again. It feels like walking on the cloud. Love it. I could give 💯 yes for comfort and quality.❤️

March 13, 2025
Unprompted review
Cole Haan UK logo

Reply from Cole Haan UK

Hello there!

Thank you for taking the time to share your experience. We’re thrilled to hear how much you love the comfort and quality of your shoes. Walking on clouds is exactly what we aim for!

We’re glad you found yourself coming back for another pair and we look forward to seeing you online again soon.

Many thanks,
The Cole Haan UK Team

Rated 5 out of 5 stars

Fantastic footwear

I am absolutely delighted with my new Cole Haan shoes. They look fantastic and are so comfortable. The delivery was extremely prompt too, arriving within 48 hours of purchase. It is the first time I've bought from Cole Haan, but it certainly won't be the last.
Order - UK43174

October 16, 2025
Unprompted review
Cole Haan UK logo

Reply from Cole Haan UK

Hello Graham,

Thank you for your review! We’re delighted to hear that your first experience with Cole Haan has been so positive and that you are enjoying the look and comfort of your new shoes. We also appreciate your note on delivery and are glad your order arrived promptly.

We look forward to seeing you online again soon!

Many thanks,
The Cole Haan UK Team

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