COLIS PRIVE Reviews 

What a complete disaster I just wrote this to a delivery service called Colis Privé: You claim you could not find the address! The chauffeur called me at 9pm (I had my phone on silent) if he can not find my address that means you are incompetent THIS IS YOUR JOB to find my address !!! Everyone else finds me!!!!!!! FedEx DHL BPOST even PostNL CRISP!!! No problems!! But you, it is always a problem, just bring my package don’t call me to ask where I live, it’s like a cook in a restaurant asking me how to cook the plate I ordered, get your act together!!!!!

Very good service. Driver was polite and friendly.

Brutal experience. I am not home during the week so chose a relay point from their website. [package "could not be delivered". Chose another relay point from their website. Same thing. Went tot he relay points and they said they no longer do business with Colis because they lose too many packs and do not respond (story checks out). Colis confirmed an appointment for Saturday. Stayed home all day...nobody showed up.

The driver asked for a delivery code, which had not been sent to me. Showed the driver the order details which confirmed the delivery was due to happen that date and to my address. The order also had a photo of the product, which matched the item in his hand. The driver was friendly and polite. He rang his boss to ask if he could give me the item and was told 'no - not without the code - which I had not been sent! Not my fault! Rebooked delivery, which was confirmed. Yet no code sent and no item delivered. Shocking service! Complained 4 times with no response. Contacted Facebook site and received apology and was told the item would be delivered the next day. Waited and checked tracker and item returned to sender the previous day.

They told be that my parcel has been delivered and it’s not true, I was at home, no one rang, they said they left it in the mailbox but it’s not true. I don’t know who are those people but they are definitely not reliable. I don’t even want to put one star obviously.

Delivery was split over two days instead of everything being delivered on 1 day. Waste of petrol for your delivery driver.

My parcel arrived fast, in mailbox as I wanted with no complications. Very efficient

So far, I never had any issues with Colis Privé. The parcels always arrived when they said they would and I never had to deal with the customer service for any issues.

SINOVIA is a lovely competent teacher, and I love our friendly video chats ( we laugh a lot). I’m learning a tremendous amount. It’s exactly what I hoped to find at Labarile. I really hope to be able to speak more fluently by the end of the the 3 months thanks to her

They said they could not deliver to a PO Box, but the delivery address is the street address of my office. They claim to have tried to deliver, but they didn't. (There is a reception desk that can accept packages.) They claimed I requested a late address change, but I didn't. I suspect they were late processing the shipment and are now just looking to drop off the package at a point de relais, because the driver couldn't be bothered to look for the delivery address.

Omg can you stop delivering with the ambiguous slot "within the next two days" that is often not true and just let people choose pick up point or a more precise slot for delivery directly when notifying them that you have the package?? This way you can easily avoid delivering when people are not available for pick up and organise yourself sooner. Also your "within the next two days" does not always work and I often had to wait way more for the first delivery attempt that was not even successful. Guess why. BECAUSE YOU DID NOT LET ME CHOOSE A DELIVERY SLOT OR A PICKUP POINT. Honestly I don't know how this company is still alive.

Colis Prive was used by the equally appalling Easypara to deliver a package in 2 days. It took 26 days.
I tried to contact them but the did not answer.
Easypara told me Colis Prive had lost it, then found it, then lost again until Colis Prive emailed to tell me it was delayed because they did not have a driver fro my region.
What utter nonsense.
The package was eventually resent by LaPoste and was delivered successfully by them.
Avoid this company and Easypara at all costs.

Excellent ! Merci
Livreur au Top 😉

This is a fraud. My parcel has not been delivered neither I could redirect it or get reimbursement. This is to be reported to the authorities.

According to website of Colis prive I received a parcel from Aliexpress on 23 May 2026 at with signature. Up to now, I did not receive anything. I was at home at the time, but I did not see a courier, and I have not signed anything. On 25 May 2026 I filed a complaint on the website, but I did not receive an answer. I tried to call them today, but the telephone number does not exist. So now, I have sent an email to colis prive, hopefully I will get an answer.

The worst experience even I experienced with this courior service. Again and again the my package is getting delayed even after choosing new date.

My address is correct. My phone number is correct no one contacted me.

Never gonna suggest this company's courior service. 🙏