I am very satisfied with Colis Privé !!!! The delivery went very smoothly !!!! The driver came right to my home and handed me the package I had ordered !!!! And with the tracking number, I had complet... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The delivery is long and late and I would love to know where is my parcel It's mentioned that I can't do a claim on the website because the delivery time is less than 4 days, however it has been... See more
SINOVIA is a lovely competent teacher, and I love our friendly video chats ( we laugh a lot). I’m learning a tremendous amount. It’s exactly what I hoped to find at Labarile. I really hope to be ab... See more
First info about my delivery was after it had been "delivered and signed for". No other info, or chance to arrange to be home or suggest a neighbour who would be home.. Actually left in front of the h... See more
Company details
Written by the company
Créé en 2012, Colis Privé est devenu le premier opérateur postal privé en France. Spécialiste B2C des livraisons de colis à domicile et en relais, l’entreprise propose un portefeuille complet de solutions de livraison adaptées aux besoins du e-commerce, avec des délais de 24H à 48h. Depuis 2022, Colis Privé est sous la gouvernance de CEVA Logistics, filiale logistique du Groupe CMA CGM
Contact info
3.5
Average
169K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service
I was not at the house and the driver came to the restaurant (5 minutes from the house) to deliver the package. Not many would have done that. I am impressed.
June 23, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The livreur never came and then I got…
The livreur never came and then I got the message that I refused and that the coli is sent back to the sender! A true scandal.
June 25, 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that your experience with Colis Privé was not ideal. For more information about our services and delivery methods, please feel free to visit our help section: 👉 https://colisprive.fr/besoin-daide/
Thank you for your feedback,
At your service!
If I could give 0 I would
If I could give 0 I would. Their delivery people are useless and cannot find us even though no other delivery companies have this problem. If you add our address to google maps it shows exactly where we are.
We get deliveries every day and when we see it is with Colis Prive we are always so annoyed as we know there will almost 100% be a problem.
Today two of my parcels were not delivered and my husband has a parcel from Saturday that was not delivered so we requested delivery for Monday and added directions to our house but today we were told it's being sent to a relay point. This will likely be in a town 20 minutes away as happened in the past rather than to our local town 6 minutes away.
They honestly could not be any worse than they are. They don't care and they don't attempt to resolve the issues.
June 23, 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your feedback.
We are truly sorry that your experience did not meet your expectations.
If you haven’t already done so, please feel free to contact our customer service team via "https://colisprive.fr/aide/thematique/particulier/". You will need your parcel number and your postal code. Our team will do their best to answer your questions.
Thank you for your feedback; it helps us improve.
At your service!
Worst delivery cy ever!!
Worst delivery cy ever!!! My parcels NEVER arrived in the store where I asked, no communication possible, guy even cut off conversation! Never I want this cy again
April 1, 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your feedback.
We are truly sorry that your experience did not meet your expectations.
If you haven’t already done so, please feel free to contact our customer service team via "https://colisprive.fr/aide/thematique/particulier/". You will need your parcel number and your postal code. Our team will do their best to answer your questions.
Thank you for your feedback; it helps us improve.
At your service!
Item arrived on time.
June 22, 2026
Excellent delivery
June 21, 2026
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your feedback.
We are truly sorry that your experience did not meet your expectations.
If you haven’t already done so, please feel free to contact our customer service team via "https://colisprive.fr/aide/thematique/particulier/". You will need your parcel number and your postal code. Our team will do their best to answer your questions.
Thank you for your feedback; it helps us improve.
At your service!
Worst delivery service
Worst delivery service. Every time my parcel comes with Coli's Prive, I have issues. They don't come and checked it as delivered, take it to the pickup point without even attempting to deliver, ... And that's when your parcel actually arrives... Oh, and when you try to fill a complaint, website doesn't work. You try to call? Nobody answers...
June 20, 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your feedback.
We are truly sorry that your experience did not meet your expectations.
If you haven’t already done so, please feel free to contact our customer service team via "https://colisprive.fr/aide/thematique/particulier/". You will need your parcel number and your postal code. Our team will do their best to answer your questions.
Thank you for your feedback; it helps us improve.
At your service!
Great service …
Lots of notice about the delivery which came on time (maybe even a day early!).
June 20, 2026
They always deliver
They always deliver! Never received a notification for delivery that ended up not fulfilled. Located in Antwerp
June 19, 2026
Unprompted review
Ordered a Amazon package
Ordered a Amazon package. It says delivered with signature. Nothing is delivered. I ask an explanation from Colis Prive. I get none. I only get a closure of the case without even answering. Luckily Amazon is there to help me. This transport firm is a disgrace.
June 17, 2026
Unprompted review
Reply from COLIS PRIVE
Hallo,
Bedankt dat u de tijd heeft genomen om uw feedback te delen.
Het spijt ons zeer dat uw ervaring niet aan uw verwachtingen heeft voldaan.
Mocht u dit nog niet hebben gedaan, neem dan gerust contact op met onze klantenservice via "https://colisprive.fr/aide/thematique/particulier/". Houd hiervoor uw pakketnummer en postcode bij de hand. Ons team zal zijn uiterste best doen om uw vragen te beantwoorden.
Bedankt voor uw feedback; dit helpt ons om te verbeteren.
At your service!
Scam or just very inefficient
I never received my package, it was marked as delivered but it wasn't in my mail box. I submitted a complaint on 27th of April and never heard back. Still don't have my package nor my money back. So either they are very inefficient or scammy.
April 27, 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your feedback.
We are truly sorry that your experience did not meet your expectations.
If you haven’t already done so, please feel free to contact our customer service team via "https://colisprive.fr/aide/thematique/particulier/". You will need your parcel number and your postal code. Our team will do their best to answer your questions.
Thank you for your feedback; it helps us improve.
At your service!
much better than fedex
June 14, 2026
C’est perfect
June 15, 2026
Perfect
There is nothing to say but thank you. The package arrived in a perfect state and without any delays.
Thanks
June 15, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.