Watch collecting offers great service and communication with successful buyers. My only recommendation would be for them to be able to arrange freight from the UK to Australia, but now that I've op... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The auction itself was fine, very clear and once it had finished I did get a bit worried that it would be a hassle. The seller email didn’t work and after a little panic I spoke to the guys at Watch c... See more
From the moment I contacted Watch Collecting I was made to feel so welcome and safe. Totally genuine hard working team. I dealt with Jamie who was a very efficient and knowledgeable gentleman. He k... See more
Unfortunatley, the seller of the watch I won was dissapointed with the sale price, so, by mutual agreement we decided not to proceed - this is an unusual circumstance, not at all the norm or som... See more
Company details
Written by the company
Collecting.com is a global online auction platform for collectible watches, bringing buyers and sellers together through curated, 7-day auctions. Launched in 2021 as Watch Collecting, the platform has grown to more than 400,000 members and achieved over £110 million in sales. Our specialist team is based in the UK, with offices and expertise around the world, sourcing and presenting a broad range of watches to an international audience. Whether buying, selling or simply following the market, Collecting.com offers a secure, specialist-led experience for collectors.
Contact info
United Kingdom
- clientservices@collecting.com
- collecting.com
4.5
Excellent
422 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simple and straightforward experience
Simple and straightforward experience. The WatchCollecting team were professional and helpful for the collection from their managed service
July 10, 2024
I like the new managed service
I like the new managed service. Fleur and the team were very helpful.
Sold both of my watches and payment was received quickly.
July 25, 2024
Fantastic service
Fleur has been my contact when dealing with 2 watch sales. I made use of the managed service and my watches went to auction with my chosen reserve and sold as expected. Watch Collecting handled the logistics once I confirmed receipt of payment. I received the full sale price and there was no commission to pay. Great service that I would highly recommend.
July 25, 2024
19/07/24
19/07/24
Great service and the sale went through without any problems !!! The office in London was always there for advise and updates on how the auctions was going.
July 25, 2024
Just such an easy process
Just such an easy process. Felt like I achieved a market value sale without much effort or stress.
July 17, 2024
Managed Service is excellent!
I chose to use the Managed Service option. It worked really well and I achieved a sale at the price I was looking for. Thanks!
July 17, 2024
Very efficient and enthusiastic service…
Very efficient and enthusiastic service by keen WATCH people.
July 9, 2024
Commendation
I would like to commend the following staff who patiently assisted me with prompt replies via WhatsApp and emails that led to my first winning bid in an auction.
1. Natalie Parchment
2. Stephanie Law
3. Alex Harley
June 28, 2024
Great service
Great website, easy to use, after purchase the comms are great. Very helpful and wouldn’t hesitate to use again.
June 25, 2024
I won’t be bidding again
Been put off by some of the reviews on here along with Hold being put on my card for their commission despite me immediately being outbid.
Have had no response to my questions by mail or WhatApp other than a mail directing me to their ToCs - which basically says buyer can scam me and it’s not their problem…
Decided not to bid again :-/
June 24, 2024
Unprompted review
Reply from Collecting.com
Thank you for sharing your feedback. I am sorry to hear about your experience with the bidding process and lack of of response to your inquiries.
The pre authorisation hold is released once the auction ends, which in this case is today. I have checked the system and confirm this has been actioned.
I tried to call but there was no answer, however I have responded separately to the questions you had regarding the process and the watch.
Thank you for bringing this to our attention. I hope your queries have now been answered and apologise again for the inconvenience caused.
Kind regards
Client Service Team
clientservices@watchcollecting.com
Great deal on a watch from Watch…
Great deal on a watch from Watch Collecting. Lots of constructive communication with the team working hard to broker a sale on a watch I won, which had not quite reached reserve. A deal was done and all parties were happy. Would certainly use again.
June 10, 2024
Great service
June 12, 2024
Alex made the entire process simple and…
Alex made the entire process simple and easy to follow. Nothing was too much trouble and any queries I had were answered promptly and courteously.
June 11, 2024
It’s a very smooth experience
It’s a very smooth experience. The team was really responsive. Fleur and Sam were very helpful. Really happy with my purchase.
June 5, 2024
Great service and a happy result!
I recently met Will from Watch Collecting at a Car Collecting coffee morning at Bicester Heritage. I'd brought with me my Jaeger LeCoultre Reverso Squadra Chronograph in the hope I might be able to sell it. Will explained everything clearly and I opted for their managed service which meant I handed over my watch knowing everything from that point on would be taken care of. The process was easy and only a few days later after they had arranged all the photography my watch was up on their 7 day auction site with an agreed reserve. The watch subsequently sold above my reserve and throughout the process Will was in hand to keep he updated and provide advice when asked. Very pleased with the service and painless process.
June 3, 2024
Unprompted review
Faultless
the transaction was managed perfectly, the support provided for collection was above and beyond. The watch is exactly as described and sensibly priced.
June 3, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.