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Collecting.com Reviews 

422
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for providing exceptional guidance, a friendly attitude, and highly professional communication throughout the entire auction journey. People buying and selling valuable items deeply appreciate the managed services, noting that everything is handled smoothly and makes transactions feel completely secure and straightforward. However, some people mentioned noticeable issues with product condition, pointing out that items occasionally arrived broken or required unexpected and extremely costly repairs. A few reviewers also felt unsupported when problems occurred, sharing that items unfortunately lacked proper pre-listing checks and reliable authentication measures.

What people talk about most

Service

People report positive experiences with service, highlighting a smooth, seamless, and reliable process from... See more

Staff

Customers consistently note positive experiences with staff, highlighting the helpful, responsive, and... See more

Customer service

Users describe positive interactions with customer_service, highlighting helpful and professional advisors... See more

Product

Clients share ambiguous opinions on product experiences, highlighting both exceptional satisfaction and... See more

User experience

Consumers find user experience to be very positive, highlighting a smooth, professional, and seamless process... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Watch collecting offers great service and communication with successful buyers. My only recommendation would be for them to be able to arrange freight from the UK to Australia, but now that I've op... See more

Rated 4 out of 5 stars

The auction itself was fine, very clear and once it had finished I did get a bit worried that it would be a hassle. The seller email didn’t work and after a little panic I spoke to the guys at Watch c... See more

Rated 5 out of 5 stars

From the moment I contacted Watch Collecting I was made to feel so welcome and safe. Totally genuine hard working team. I dealt with Jamie who was a very efficient and knowledgeable gentleman. He k... See more

Rated 5 out of 5 stars

Unfortunatley, the seller of the watch I won was dissapointed with the sale price, so, by mutual agreement we decided not to proceed - this is an unusual circumstance, not at all the norm or som... See more


Company details

  1. Auction House

Written by the company

Collecting.com is a global online auction platform for collectible watches, bringing buyers and sellers together through curated, 7-day auctions. Launched in 2021 as Watch Collecting, the platform has grown to more than 400,000 members and achieved over £110 million in sales. Our specialist team is based in the UK, with offices and expertise around the world, sourcing and presenting a broad range of watches to an international audience. Whether buying, selling or simply following the market, Collecting.com offers a secure, specialist-led experience for collectors.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

422 reviews

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1-star

Asks customers to review

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Replied to 50% of negative reviews

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4.5

All reviews

(422)

91 reviews in the last 12 months

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Rated 5 out of 5 stars

Great communication

Will from Watch Collecting was great through the whole process and rung me to let me know there was another example of a watch that I’d previously missed out on was on the platform.
I didn’t miss out this time! Thank you 👍

May 24, 2024
Rated 5 out of 5 stars

A great way to sell pre-owned luxury watches

A straightforward way to realise fair market driven prices for pre-owned luxury watches. The managed service worked well - with professional photography and liaison with buyers direct to arrange collection from WC offices. Great support from Hugo @ WC. Thank-you

May 7, 2024
Rated 5 out of 5 stars

Very professional service

Very professional service, website easy to navigate and bid, My only personal annoyance is payment/delivery, their commission must be made immediately by credit card/debit card! however payment then must be paid in full direct to the seller! If the seller doesn't have any credit card/paymet facilities, Paypal etc...your stuck unless paying by bank transfer? also a pain personally for me was that you have to personally book the courier and separate courier insurance! then once done send them the courier labels so it can be collected by the courier the next day. I gave up trying in the end thus drove there! Great if you live in London however I was over 4 hours away! So think they really need to include shipping/insurance within the commission they charge or as an additional fee to have a complete end to end transaction and customer journey.

They are a very professional company so even with the above negatives I still feel its a 5* from me.

April 26, 2024
Unprompted review
Rated 5 out of 5 stars

A great service

A very reliable, easy to use platform. I have now purchased 4 watches via the auctions, which have all gone well, without any hitches.

April 8, 2024
Rated 5 out of 5 stars

The service was very slick and…

The service was very slick and professional. I missed the auction but was allowed to enquire as the reserve had not been met.
Alex dealt with everything and I picked the watch up from their HQ.
I would highly recommend watch collecting and now enjoy bidding on the various auctions.
It’s a watchaholic’s dream. Get onboard!

April 5, 2024
Rated 5 out of 5 stars

Excellent all round

This is an excellent service and the quality of support ,in my case from Hugo, was first rate , showing a real commitment to achieving transactions in the interests of all parties going well beyond what might reasonably be expected of an online auction platform.

April 4, 2024
Rated 2 out of 5 stars

Typically more expensive than market

Typically more expensive than market after bidding end and additional buyer’s premium which they charge for so called service, which is very poor since they just provide email address of seller. No payment platform, no shipping service, all to be arranged between seller and buyer

March 1, 2024
Unprompted review
Collecting.com logo

Reply from Collecting.com

Thank you for your feedback. We strive to provide transparency on our buyers premium and have a breakdown listed in our terms and FAQs.

Once the auction ends you receive an automated email with the sellers contact details. You then receive a call and email with next steps outlining how to arrange shipping and insurance. An escrow service is provided as a payment option if the seller has agreed to accept payment by this method. This will be visible on the auction lot prior to bidding.

We will certainly take your concerns into consideration to improve our platform and we'll work on enhancing our services to better meet our customer needs in the future.

Kind regards
Client Services Team

Rated 5 out of 5 stars

Professional

Very easy service, professional and always on hand. Phone calls always returned if not answered immediately and questions always answered with satisfaction.
I wouldn't hesitate to use this company again. To note I received what my watch was worth and I was paid out in around 48 hours.

March 22, 2024
Unprompted review
Rated 5 out of 5 stars

Making life easy!

Watchcollecting were brilliant, and helped secure an excellent sale price for the two items I listed with them.

Special thanks to Fleur for making the process so easy, and thumbs up for the Managed Service - yes it costs a bit, but made my life much easier!

March 14, 2024
Rated 5 out of 5 stars

Excellent support from Alex @…

Excellent support from Alex @ WatchCollecting who was pretty much on the ball all the way through the three transactions. Decent results by and large although one watch was let down by a silly little bidder that won the auction and then couldn’t pay so they ruined the auction for the genuine bidders, myself and Alex at WatchCollecting……perhaps that bidder should stick to ebay. l think WatchCollecting should note their details and ban bidders like that completely for the future as they waste everyones time and money.
Alex stepped up though and got the watch sold, although sadly with a reduction against the next best underbidders original bid.
All three watches sold and would certainly sell on here again.
So well done Alex, couldn’t fault him…..

March 14, 2024
Rated 5 out of 5 stars

Superb service

Very satisfied with my experience selling through Watch Collecting. Oliver Roberts did an excellent job guiding me through the process and helpfully stepped in when needed. Highly recommended!

March 12, 2024

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