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Collecting Cars Reviews 

1,697
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 397 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the supportive staff for making the entire vehicle auction process exceptionally smooth, transparent, and straightforward from beginning to end. People deeply appreciate the clear communication, helpful advice, and professional guidance provided by the dedicated team throughout every single stage of the sales transaction. Some reviewers were not happy with communication issues and occasional difficulties experienced during specific parts of the process. Conversely, a small portion of people felt that customer service and post-sale support could be significantly improved to ensure a more reliable and satisfying experience for everyone involved.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting helpful and professional service throughout their... See more

Service

Reviewers mention positive feedback about service, noting that interactions with consignment specialists are... See more

User experience

People report positive experiences with user experience, highlighting that the platform is easy to navigate,... See more

Customer service

Users describe ambiguous interactions with customer service, revealing starkly contrasting experiences across... See more

Product

Reviewers highlight ambiguous aspects of product listings, with opinions heavily divided on vehicle accuracy.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like the fact the auction goes live as soon as all the relevant information has been gathered. I like the way the 48 HR clock adds an extra dimension to the sale. I think you could push the Escrow s... See more

Company replied

Rated 4 out of 5 stars

Some good cars - could be better on communication. I was the highest bider on a car that didn’t meet the reserve. I would have increased my bid to secure the car and contacted Collecting Cars but did... See more

Rated 5 out of 5 stars

From first contact with Fynn at Collecting Cars any doubts I had about entrusting them with auctioning my car were dispelled. The process and costs for both buyers and sellers was clearly explaine... See more

Company replied

Rated 5 out of 5 stars

I recently used this service to sell my car registration and Fynn Stewart managed the whole process for me and he was absolutely brilliant! From start to finish it was incredibly smooth and straightf... See more

Company replied


Company details

  1. Auto Auction
  2. Auto Market
  3. Online Auction Service
  4. Online Marketplace

About Collecting Cars

Written by the company

WHAT IS COLLECTING CARS?

Collecting Cars is a global online platform devoted to cars and automobilia. We are open for bids 24/7 with new auctions going live every day, alongside a range of other ways to sell.

The platform launched in 2019 in the UK, but quickly expanded with teams in mainland Europe, Australia and North America. We have rapidly become a global leader in the market and continue breaking records around the world!

Our platform may be 100% online but behind the scenes we are a passionate team of over 90 car enthusiasts who work around the clock to get your car in front of the most eyes.

ARE YOU A BUYER?

Our platform has been trusted by thousands of buyers from around the world to find them their next collectible car.

Buyers can view in-depth images of each listing and can read our detailed descriptions outlining the condition of the car. We charge a 6% + VAT buyer's premium to a successful auction winner.

REGISTER TO BID

ARE YOU A SELLER?

List for FREE.
Sell for FREE.
Hassle FREE.

We don't charge anything to sell with us and you receive 100% of the winning bid.

Speak to one of our consignment specialists today to discuss how we can help you get the most money for your car.

SELL WITH US


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.4

All reviews

(1,697)

413 reviews in the last 12 months

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Rated 5 out of 5 stars

Great communication

Great communication, Oscar the auction agent was available 24/7 with advice and able to adjust the dynamic of the auction in a manner that enhanced the ability to achieve the sale. Thank you so much

June 9, 2026
Unprompted review
Collecting Cars logo

Reply from Collecting Cars

Hello Gareth,

Thank you for the fantastic review! We are thrilled to hear that your auction agent provided excellent communication and dedicated support to help secure a successful sale.

The Collecting Cars Team

Rated 5 out of 5 stars

I recently used Collecting Cars for the…

I recently used Collecting Cars for the 4th time, on each occasion their service has been excellent.

June 2, 2026
Unprompted review
Collecting Cars logo

Reply from Collecting Cars

Hello Jonathan,

Thank you for the wonderful review! We're thrilled to hear that our team has delivered excellent service across all four of your experiences with Collecting Cars.

The Collecting Cars Team

Rated 5 out of 5 stars

Incredible professional experience…

Incredible professional experience buying a super expensive number plate. Amazing customer service by Fynn… excellent. Will be using them again soon… thank u

May 20, 2026
Unprompted review
Collecting Cars logo

Reply from Collecting Cars

Hello Faraz,

Thank you for the fantastic review!

We are thrilled to hear you had such a professional experience purchasing your number plate and that our team provided you with excellent customer service.

The Collecting Cars Team

Rated 5 out of 5 stars

Great human beings for a great final…

Great human beings for a great final result

May 7, 2026
Unprompted review
Collecting Cars logo

Reply from Collecting Cars

Hello Alexandre,

Thank you for the wonderful feedback!

We are thrilled that your happy with the final result and had such a positive experience with our team.

The Collecting Cars Team

Rated 5 out of 5 stars

So pleased I used CollectingCars'…

I recently used CollectingCars' services again, this time to sell a car. I'm very satisfied with their service, both for the visibility my vehicle received within their community of car enthusiasts and for the results achieved in just one week. I warmly thank Charles D., the consignment specialist who assisted with the sale, for his insightful and effective advice in optimizing the process. I wouldn't hesitate to use the CollectingCars platform again, whether buying or selling a car.

May 28, 2026
Unprompted review
Collecting Cars logo

Reply from Collecting Cars

Hello Mathieu,

Thank you for the fantastic 5-star review!

We're thrilled that your car received such great visibility within our community and achieved a fantastic result in just one week. We're also glad our team could provide effective advice to help optimise the process for you.

The Collecting Cars Team

Rated 5 out of 5 stars

Oscar was amazing throughout

Oscar was amazing throughout - available all weekend during the auction and really helped the process. Easy service and sold within a week. Very happy

June 1, 2026
Collecting Cars logo

Reply from Collecting Cars

Hello Barry,

Thank you for the wonderful feedback! We're delighted that you found the service easy to use and that our team's weekend support was so helpful.

The Collecting Cars Team

Rated 1 out of 5 stars

VIN is a dishonest individual who…

VIN is a dishonest individual who provides misleading information over the phone and says whatever is necessary to gain your attention. I was told that if any information in the advertisement turned out to be false, or if there were faulty or missing parts, they would investigate the issue, assist in resolving it, and refund the auction fees if required. I was also assured that they would support me throughout the entire process.
Unfortunately, once they received their money, everything changed. My calls and messages were ignored, and no assistance was provided. This level of unprofessionalism towards both buyers and sellers is extremely disappointing. I strongly advise others to be cautious when dealing with this auction company, as the information provided can be misleading.
A friend of mine also had a negative experience while selling his car through them. He was pressured into lowering his reserve price after being told there were interested buyers actively bidding on the vehicle. In the end, the reserve price was never met, yet he still sold the car for far less than what he originally expected.
For buyers, individuals like Vin may contact you and exaggerate the condition or features of a vehicle simply to encourage bidding. However, once the auction is completed and the fees are paid, communication and support seem to disappear completely

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Very good to be able to see photos of…

Very good to be able to see photos of pretty much every aspect of the car. Auction site works well. Fees are possibly a little high

May 22, 2026
Unprompted review
Collecting Cars logo

Reply from Collecting Cars

Hello Marcus,

Thank you for the great review! We're thrilled you found the detailed photos helpful and the auction site smooth to use.

The Collecting Cars Team

Rated 2 out of 5 stars

Seems exorbitant reserves kept, wasting time

Seems exorbitant reserves kept, in all auctions and will end in cars not getting sold there. None of the bidders in four auctions that I participated reached the reserve. So, it means the reserves are above the market expectation, and this site is a wate of time.

May 23, 2026
Unprompted review
Rated 1 out of 5 stars

BUYERS BEWARE. AVOID. Zero aftercare support and deceitful listings.

I’ve used CollectingCars now on two occasions for purchases, both times has been an absolute nightmare. They’re quick to take your funds from your account as soon as you have the winning bid at auction but the after sales care is non-existent. Seller actively deceived me and stated no damages to vehicle “photos were just taken on a dewy morning” yet once the car arrived to me it had extensive damage in the exact areas I had queried prior to payment. Once bringing this issue up with their agent handling that listing he went cold and me and am not even getting replies anymore, said it had been referred to Customer Care and they’re based in the UK and they’d reach out within 48hrs, it’s now been nearly 4 days and I’ve yet to hear anything from anyone. Extremely disappointing. Avoid business with these individuals as clearly their only priority is getting paid, not providing any after sales support.

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

Pleased with the outcome.Many thanks to…

Pleased with the outcome.Many thanks to Tom

May 28, 2026
Unprompted review
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Reply from Collecting Cars

Hello George,

Thank you for the wonderful review! We are thrilled you are pleased with the outcome, and we will be sure to pass your kind words along to Tom.

The Collecting Cars Team

Rated 5 out of 5 stars

Great company really professional made…

Great company really professional made it happen very easy

May 26, 2026
Unprompted review
Collecting Cars logo

Reply from Collecting Cars

Hello Darren,

Thank you for the great review! We are delighted to hear you found our team professional and the process easy.

The Collecting Cars Team

Rated 5 out of 5 stars

I recently used this service to sell my Car Reg

I recently used this service to sell my car registration and Fynn Stewart managed the whole process for me and he was absolutely brilliant! From start to finish it was incredibly smooth and straightforward. Fynn made what could have been a complicated process feel completely effortless, handling everything so I didn't have to worry about a thing. The level of service he provided was truly exceptional. If you're thinking about selling your private car registration, An absolute pleasure to deal with. Five stars!

May 22, 2026
Unprompted review
Collecting Cars logo

Reply from Collecting Cars

Hello Niamh,

Thank you for the fantastic five-star review! We are delighted to hear that Fynn made selling your car registration such a smooth and effortless process.

The Collecting Cars Team

Rated 5 out of 5 stars

Very very happy with the way this firm …

Very very happy with the way this firm do business and conduct themselves I have only sold 3 very unusual expensive cars with them so far and the service provided has been excellent I look forward to doing more business in the future
Thank you

May 19, 2026
Unprompted review
Collecting Cars logo

Reply from Collecting Cars

Hello Rob,

Thank you for the wonderful review! We are thrilled to hear you've been so pleased with our service during the sale of your three exceptional cars.

The Collecting Cars Team

Rated 5 out of 5 stars

Sam @ CC

Sam @ collecting cars was my consignor.
He helped to make the whole process work as expected by me.
I've used CC previously & I'm happy to use them again.

May 22, 2026
Unprompted review
Collecting Cars logo

Reply from Collecting Cars

Hello Lani,

Thank you so much for taking the time to leave a review!

We’re thrilled to hear that your consignor provided such great support and ensured the entire process ran exactly as expected.

The Collecting Cars Team

Rated 5 out of 5 stars

Great!

Great place to use

May 21, 2026
Collecting Cars logo

Reply from Collecting Cars

Hello Gareth,

Thank you so much for the feedback. We’re thrilled you had a great experience.

The Collecting Cars Team

Rated 5 out of 5 stars

Great auction site

Great auction site, seamless deal, no problems, will use again

May 25, 2026
Unprompted review
Collecting Cars logo

Reply from Collecting Cars

Hello Theo,

Thank you so much for the fantastic feedback!

We’re delighted to hear that your experience was seamless and completely hassle-free from start to finish

The Collecting Cars Team

Rated 5 out of 5 stars

Very happy with my purchase and speed…

Very happy with my purchase and speed of delivery from seller.

May 19, 2026
Unprompted review
Collecting Cars logo

Reply from Collecting Cars

Hello Graham,

Thank you so much for the great review!

We’re thrilled to hear that you are happy with your new purchase and that the seller was able to arrange such a speedy delivery.

The Collecting Cars Team

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