The concept behind the books is really nice and meaningful, and the questions inside help bring back many memories. However, my experience was only average overall. The delivery took longer than expec... See more
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The concept of the book is lovely and some of the prompts are very thoughtful. However, my delivery took longer than expected and updates were limited. Overall a decent product but the experience coul... See more
Nice idea and the book itself looks good, but the shipping time was disappointing and cost more than I anticipated. Customer support was polite but didn’t speed things up. Quality was average for the... See more
I asked for 2 books in portuguese and both came in spanish. The questions are not accured for people who born in 50’s and 60’s. And it too long time to arrive.
Company details
Written by the company
Chez Collective Books Co, nous créons des livres-guidés pour préserver les souvenirs et transmettre les histoires de vie. Notre mission est simple : offrir des ouvrages qui permettent aux familles de se rapprocher, de dialoguer, et de laisser une trace émotionnelle forte à travers l’écriture. Notre collection, "Je veux connaître ton histoire", invite chacun à raconter son parcours, ses souvenirs, ses rêves. Chaque page est conçue pour guider, inspirer, et surtout, créer du lien. Offrir un de nos ouvrages, c’est bien plus qu’un cadeau : c’est transmettre des souvenirs qui ne s’effaceront jamais.
Contact info
3.3
Average
553 reviews
Replied to 17% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Superbe intention
Superbe intention ! Un cadeau original et à personnaliser !
February 12, 2025
Unprompted review
Reply from Collective Books Co
Bonjour Lana,
Merci beaucoup pour votre message et pour votre confiance ! ✨
Disappointing experience and lack of customer service - Expérience décevante et absence de service client
ENGLISH : I ordered 6 books from this website on November 6, 2025, thinking I was buying an original gift ( Order #853421). The payment (a little over €100) was processed immediately, with a promise of production and delivery within 7 to 15 days. More than 17 days later, I have received no package and no tracking information. My emails and messages have gone unanswered.
In accordance with French law, I will request a refund through my bank and report the shop to the authorities if I do not receive a response within 5 business days.
The company appears to be registered in Dubai, which is also a bad sign as it's a haven for many scammers who think they are above the law.
I do not recommend this company as long as orders are not fulfilled and customer service is unresponsive.
Beware of reviews here: the seller asks for reviews to supposedly "refund your order."
Beware of enticing advertisements: check the seller's reliability before buying.
If I'm wrong and receive a refund or the item is sent back, I will change my mind.
FRENCH : J’ai commandé un journal sur ce site le 06/11/2025 en pensant acheter un cadeau original (Commande #853421). Le paiement (un peu plus de 100 €) a été encaissé immédiatement, avec une promesse de production et de livraison sous 7 à 15 jours. Plus de 17 jours après, aucun colis et aucune information de suivi. Mes e‑mails et messages sont restés sans réponse.
Conformément au droit français, je vais demander un remboursement via ma banque et signaler la boutique aux autorités si je n'ai pas de réponses d'ici 5 jours ouvrés.
L'entreprise semble être enregistré à Dubai, c'est un mauvais signe également car le repère de beaucoup de scanner qui se pense au dessus des lois.
Je déconseille cette entreprise tant que les commandes ne sont pas honorées et que le service client n’est pas réactif.
Attention aux avis ici : le vendeur demande des avis pour soit disant "rembourser votre commande"
Attention aux publicités attrayantes : vérifiez la fiabilité du vendeur avant d’acheter.
Si je me trompe et recoit un remboursement ou l'envoi, je changerai mon avis.
November 6, 2025
Unprompted review
Reply from Collective Books Co
Bonjour,
Merci d’avoir pris le temps d’exprimer votre inquiétude. Nous comprenons totalement votre frustration, et nous tenons vraiment à clarifier la situation de manière transparente.
Tout d’abord, soyez rassuré : votre commande n’a pas été oubliée ni perdue.
📦 Pourquoi votre commande a-t-elle été retardée ?
Malheureusement, nous avons rencontré ces derniers jours un problème d’impression sur un lot important d’exemplaires, ce qui a nécessité une réimpression urgente.
Votre commande fait partie de celles qui ont été impactées par ce contretemps exceptionnel, ce qui explique le délai plus long que prévu.
Nous en sommes sincèrement désolés.
📞 Un service client réellement disponible
Nous sommes navrés si vous avez eu l’impression que vos messages n’avaient pas reçu de réponse.
Notre service client est pourtant disponible tous les jours:
📩 Email : contact@collectivebooksco.com
📞 Téléphone : +33 07 56 95 90 96
Si un email ne vous est pas parvenu, il est possible qu’il se soit retrouvé dans les spams ou qu’il y ait eu un problème de réception, mais nous sommes bel et bien joignables.
🌍 Concernant l’entreprise
Contrairement à ce que vous pensez, notre société n’est pas située à Dubaï.
Il s’agit d’une entreprise américaine. Nous respectons les règles du commerce international ainsi que les droits des consommateurs. Tous cela est mentionné dans nos mentions légals
Je vous invite à nous recontacter (par email ou téléphone) avec votre numéro de commande : je vérifierai personnellement l’état de votre expédition et m’assurerai que vous obteniez une solution rapide, que ce soit un renvoi prioritaire ou un remboursement.
Votre satisfaction compte réellement pour nous, et je suis convaincue que nous pouvons résoudre cela très rapidement.
Merci encore pour votre message, et très belle journée à vous.
— L’équipe Collective Books Co.
Great books
It took a long time to ship but it arrived and its perfect i look forward to seeing my parents complete the books and read what they have to teach me, great books
November 21, 2025
Unprompted review
Reply from Collective Books Co
Hello Aly,
Thank you so much for your message! ✨
We’re really happy to hear that the books arrived safely and that you find them perfect, even if the shipping took a little longer than expected.
Seeing your parents complete the books and discovering everything they have to share with you will be such a meaningful experience those stories truly become treasures ❤️
Thank you again for your patience and your kind words!
— Collective Books Co.
Amazing book
Amazing book, i can't wait to see my grandma's writing !
November 20, 2025
Unprompted review
Reply from Collective Books Co
Hello Benedicte,
Thank you so much for your message! ✨
We’re so happy you love the book and seeing your grandma’s handwriting inside is going to be incredibly special. Those pages will become a treasure for life ❤️
Enjoy every moment!
— Collective Books Co.
Pass of my father
That was a great idea to know the pass of my father because I can know where he from
August 21, 2025
Unprompted review
Reply from Collective Books Co
Hello Nathanael,
Thank you so much for your message!
We’re really happy to hear that the book helped you learn more about your father’s past and understand where he comes from. That’s exactly what these journals are made for, to connect families through stories, roots, and memories.
We’re glad it brought you this meaningful insight ❤️
— Collective Books Co.
Ordering was simple
Ordering was simple, efficient and as expected. Great experience !
November 3, 2025
Unprompted review
Reply from Collective Books Co
Thank you so much for your message!
We’re really happy to hear that your ordering experience was simple, efficient, and exactly as expected. That means a lot to us! ✨
Thanks again for choosing us ❤️
— Collective Books Co.
This book is truly amazing.
This book is truly amazing.
I gave it to my parents, and they were incredibly moved while filling it out. The questions sparked memories and stories I had never heard before, and some answers even brought them to tears. Now that it's completed, it feels like a precious piece of our family’s history. One of the most meaningful gifts I’ve ever given.
October 1, 2025
Unprompted review
Reply from Collective Books Co
Hi Lucas,
Thank you so much for your beautiful message. ❤️
It means the world to us to know that your parents were so deeply moved while filling out the book. These moments of shared memories, unexpected stories, and emotional discoveries are exactly what we hope every family can experience.
Knowing that the finished book has become a precious piece of your family’s history is incredibly meaningful, this is the highest compliment we could receive.
Thank you for choosing our journal and for taking the time to share such a touching experience. 🙏
The Collective Books Team 💛
Great idea for Christmas for my family
Great idea for Christmas for my family, they’ll love it ! Customer service is very good.
November 21, 2025
Unprompted review
Reply from Collective Books Co
Hello Noémi,
Thank you so much for your lovely message! ✨
We’re really happy to hear that you found the perfect Christmas gift for your family, they’re going to love it, for sure! 🎄❤️
And thank you as well for your kind words about our customer service. It truly means a lot to us.
Wishing you wonderful moments with your family!
— Collective Books Co.
Touchante attention
Très chouette cadeau original et touchant ! Ça change, c’est inattendu et c’est en même temps une belle attention 🥰
September 12, 2025
Unprompted review
maman je veux connaître ton histoire
Recieved the book on time, nothing wrong in the process. I even received an answer from the customer service to my worry about the delivery.
September 4, 2025
Unprompted review
Really good testimony
Really good books, I was looking for something to give to the members of of family to let them leave a little something, a testimony of their life, and this is perfect for it !
September 3, 2025
Unprompted review
Wonderful book for my father
August 13, 2025
Unprompted review
I would definitely buy more !
Great ! Fast delivery, great book, we love it :)
July 31, 2025
Unprompted review
Collective Books Co is incredible!
Collective Books Co is incredible!!
Thanks to it I’ve learned a lot of interesting stories about my family’s life.
I fully recommand this book!
May 8, 2025
Unprompted review
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