Five years ago I offered a 5 star review regarding my experiences with College and County and nothing has changed that opinion. They are just very good at what they do, especially the all impo... See more
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I really enjoyed working with the team. A big shout out to Bianca and Ed for their responsiveness, dedication and help throughout the process. Being an international student on the market for a rental... See more
College and County are all things a good letting agent should be. Nothing is too much trouble, they find reliable tenants, set a realistic rent, communicate fully and promptly and with unfailin... See more
Company replied
I cannot recommend College and County more highly. From start to finish the main contact person with me in their Oxford office went above and beyond on every count. He found a great tenant for me very... See more
Company replied
Company details
Information provided by various external sources
Residential Lettings with an ethical twist
Contact info
Saint Clement's Street, OX4 1AB, Oxford, United Kingdom
- 01865 722722
- lettings@collegeandcounty.co.uk
- collegeandcounty.biz
4.6
Excellent
74 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I am delighted to provide a review
I am delighted to provide a review. College & County are by far the best agents I have ever encountered. They are exactly what they claim to be: caring, thoughtful and efficient. Their scrutiny of potential tenants is excellent. Nothing is ever too much trouble and the office is very responsive (particularly Lucy Woodall and Ines James). I cannot commend them highly enough.
January 8, 2021
Unprompted review
Reply from College and County
Thank you Stephen for taking the time to post a review. I am delighted that you have found the service “caring thoughtful and efficient”. My staff team are the principle resource of the business, and I do firmly believe that when charged with doing the right thing in any given situation, rather than just the most profitable thing, we benefit from far greater commitment and effort from everyone. It is important that we let each property as if it were our own. “The only way is Ethics” Mark Crampton Smith - Managing Director
Best Agent in Oxford
College and County is a wonderful lettings agency. I have been a tenant with them for three years, and they are quick to respond to emails, excellent with scheduling maintenance on the property, helpful with renewing and re-negotiating leases, and always friendly, professional, and fair. College and County is the premiere lettings agent in Oxford and I would recommend them without hesitation.
January 7, 2021
Unprompted review
Reply from College and County
Wow!! Thank you Jess.... I am delighted that you have found working with us such a positive experience! Of course we think we are the best, but always better to be judged by customers!! Mark Crampton Smith - Managing Director
STAY AWAY!
Probably one of the worst agencies in Oxford. Even though the house was completely new, the first night I moved, I had a huge leak (from the shower upstairs) on my whole wardrobe and they didn't refund me anything (despite the fact lots of my stuff was damaged!). In addition, once the tenancy finished, they gave back part of my deposit to one of my ex-flatmate WITHOUT MY AUTHORISATION. Even if I previously informed the agency that girl had problems with the management of money, mental illness (with written evidence!) and I specified that I wanted that MY MONEY was returned to me and NOT TO UNKNOWN PEOPLE (as it is logical), they ignored me. Obviously, this girl disappeared with the entire deposit. So now, thanks to College and County, I lost a considerable amount of money.
So, if you are dealing with this agency, please stay away from it, especially if you care about your money.
January 19, 2020
Unprompted review
Reply from College and County
Ms Pighi, As you know, (it is on all documentation including the tenancy agreement and in the FAQ) we return all deposit monies held to the head tenant. The whole group was contacted six or seven weeks before the tenancy end to confirm your agreement. You did not object at any stage. You need to take this matter up with your housemates; if you consider that one of your former housemates has "stolen" your share of the deposit held, perhaps you should report the matter to the police? As far as the leak from the shower is concerned, there was no request for any compensation received either by us as managing agents nor by your landlord. As you know, the leak was fixed immediately it was reported, and had there been any issue of damage to personal belongings, we would of course passed this on to our client for consideration.
Excellent and Affordable Service
I have been letting my property through College and County for the past 6 months or so. They have been responsive, hugely reliable and all in all provided a great service, this is massively beneficial for a non-local landlord. I no longer think of my rental property as being the source of headaches!
January 12, 2020
Unprompted review
Reply from College and County
Thank you Neil for taking the time to post a review........Increasingly customers make decisions, when choosing goods and services, based on peer reviews. It is therefore of great value to us that you feel able to commend us. Should you ever spot any way in which we could further improve our service, please do not hesitate to contact me directly. Mark Crampton Smith - Managing Director.
Recommendation
I would just like to say how professional Addel and the accounts team at College and County are. They are both caring to the landlord and sympathetic towards the tenants. The Thame team (especially Katherine and Ellen) look after our properties in an excellent and professional manor. I often do highly recommend the College and County teams to both prospective landlords and tenants.
From a landlord with multiple properties.
December 12, 2019
Unprompted review
Reply from College and County
Thank you Mr Naylor, for taking the time to post a review. I am delighted that you have found the accounts team to be so professional. It can be a tricky role, especially when people are experiencing financial hardship. But you are correct, with a rent run of over £1m per month, we have been able to keep arrears to well below 0.01% largely by keeping communication channels open and helping with solutions.
Nothing is too much trouble for the…
Nothing is too much trouble for the College and County team.
As a landlord I can recommend them 100%
December 7, 2019
Unprompted review
Reply from College and County
Thank you John, I am delighted you feel able to recommend us, and even more pleased that you actually have. (I hope that those you have commended to us feel the same way! Should you ever spot any way in which we could further improve our offering, please do not hesitate to let me know. Mark Crampton Smith - Managing Director.
All the departments at College and…
All the departments at College and County have given me excellent service since I placed a flat that I can't live in with them for temporary rental. Property services and repairs are efficient and good value, and the accounts department - Adele in particular recently - very helpful.
December 7, 2019
Unprompted review
Reply from College and County
Thank you for taking the time to post a review. I have let Adele know how pleased you are with the service.
College & County
I have found C&C to be an extremely professional, reliable and friendly company and would not hesitate in recommending them to other landlords who want peace of mind.
December 6, 2019
Unprompted review
Reply from College and County
Thank you Jill for taking the time to post a review. I am delighted that you have found the service from the team so strong. I hope all is well with you and that your overseas adventure is working out?
They make renting effortless.
We live 90 minutes away, and College and County manage the letting of our house effortlessly. We can be involved as little as we like and Tabitha and the others handle finding and assessing tenants, collecting the rent, dealing with problems, inspections and arranging maintenance, repairs and cleaning extremely well and in a proactive way.
I only have one gripe - the accounts department has abandoned the Scorpio accounting system which made preparing annual accounts for my accountant very easy. For the 2019/20 tax year I'm going to have to go through all their emails and attachments to do this which is time-consuming and boring work! Please bring back Scorpio and I'll give you 5 stars!!
Update: The accounts department will create an annual report for me which will satisfy my accountant, so no need for my tedious trawl through invoices in April. So, I've upped their rating from 4 to 5 stars. Thank you for responding so quickly and efficiently to my gripe - you are stars!
December 5, 2019
Unprompted review
Reply from College and County
Andrew, Thank you for taking the time to post a review. In particular for letting us know that you have one gripe! We have recently switched software to keep up with the rapidly evolving digital landscape, and have been trialling our new Client Portal (which is even more sophisticated than the last one) I have asked the accounts team to give you access during the trialling period, and also to send you a consolidated statement including all invoices for the period in order that you can can complete your tax return with greater ease. When you have had a look at the new Portal, please do let me know what you think? Should you ever spot any other way in which we could improve service, please do not hesitate to get in touch. Mark Crampton Smith - Managing Director.
Best decision I've made as a landlord.
Happy tenants look after the houses they rent, and choosing College and County has been the best decision I've made as a landlord. Having always been a hands on landlord it took a lot for me to hand over the reins, but C&C fully manage everything for me now, including HMO license renewals and all the associated compliance and paperwork, (all now on 5 year licenses). They have found me fantastic tenants, and always given me sound and practical advice. They are a lovely group of people in office and seem to take genuine pride in doing their job well, they have transformed my view of letting agents.
November 28, 2019
Unprompted review
Reply from College and County
Thank you for posting a review Susie. I am delighted that your view of agents has been transformed. I have to say, that it is a real pleasure for every-one in the team to work with such a professional Landlord. This is after all a partnership activity? Should you ever notice any ay in which we could improve our service to you, please do not hesitate to let me know. Mark crampton Smith - Managing Director.
I have entrusted my student let in…
I have entrusted my student let in Oxford to College and County for the last 10 years. They have always been knowledgeable, approachable and professional in their management of our property. They are always available to talk to when needed. I cannot commend them high enough.
November 28, 2019
Unprompted review
Reply from College and County
Thank you Alex for your review. I am delighted that you feel able to commend us. Should you ever notice any way in which we could improve our service to you, please do not hesitate to let me know. Mark Crampton Smith - Managing Director.
You manage my two properties very well
You manage my two properties very well, ensuring that they are maintained and addressing any issues quickly and efficiently
November 28, 2019
Unprompted review
Reply from College and County
Thank you for your review David. I am delighted that you are happy with the service you receive from us. Should you ever spot any way in which we could improve our service to you, please do not hesitate to let me know! Mark Crampton Smith - Managing Director.
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