Collier and Catchpole Ltd Reviews 520

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of placing orders and the quick, efficient delivery of products. Many people appreciate the friendly, polite, and knowledgeable staff, including the delivery drivers, who often go above and beyond to assist with requests. The products are consistently described as good quality and as expected, with competitive pricing also being a significant positive. However, some customers also noted a lack of communication regarding delivery notifications, wishing for more updates on when their orders would arrive.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Service

Users describe positive interactions with service, with many reviewers consistently praising the great and... See more

Order

Clients share positive opinions on order, highlighting the ease and efficiency of the ordering process. Many... See more

Product

People report positive experiences with products, consistently finding them to be as described and of good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got a call from C&C about 2 minutes after placing the order asking when I would like the goods delivered. Date was earlier than expected and I was kept up to date by phone on a slight delay due to tra... See more

Company replied

Rated 5 out of 5 stars

Ordered a 25kg bag of NHL on line to collect in-store. Soon afterwards another branch called and helpfully suggested picking it up at their location as it is an easier journey. I still picked it up in... See more

Company replied

Rated 5 out of 5 stars

Product ordered online (2 x 1 ton bags gravel) delivered within 48hrs, driver very helpful with positioning where requested on drive. Will use this company again definitely. Thanks

Company replied

Rated 5 out of 5 stars

After having been let down by another builders merchant, we called in to the yard of C and C in Ipswich. Gary couldn’t have been more helpful or friendly. He put the paving slabs on the ground so we c... See more

Company replied


Company details

  1. Paving Materials Supplier
  2. Building Materials Market
  3. Insulation Materials Store
  4. Lumber Store
  5. Natural Stone Supplier
  6. Sand and Gravel Supplier

Written by the company

Family Owned Independent Builders Merchant Providing Building, Landscaping & Timber Supplies to the Trade & Public. Serving North Essex and Suffolk


Contact info

4.9

Excellent

TrustScore 5 out of 5

520 reviews

5-star
4-star
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1-star

Asks customers to review

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Rated 5 out of 5 stars

Cannot fault the service I received.

Cannot fault the service I received.. delivered on the day i requested..and put where I requested..delivery driver was so helpful to ...will deffo use collier again

July 15, 2024
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Hi Deborah. Thank you for taking the time to leave us a review and 5-star rating. Have a great week. Shout if you need us 😊 #BuildWithColliers

Rated 5 out of 5 stars

Super Service

Used C&C’s website to order a couple of bags of gravel for pick up. Had to select a time slot the earliest of which were for the next day. That suited me so progressed with order and completed it.
Got a call about an hour after placing order from the team at Lawford stating I could pop in anytime to pick up the order. I travelled down to the branch later that day. The guys there couldn’t be more helpful. Asked where I was parked, advised me to drive into the yard and they loaded the bags into my cars boot for me. Everyone I dealt with were really friendly - great !

July 29, 2024
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Hi Michael. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. We appreciate you 😊 #BuildWithColliers

Rated 5 out of 5 stars

Great service 👏

Great service 👏

July 20, 2024
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Hi Alan. Thank you for taking the time to leave us a review and 5-star rating. Have a great week. Shout if you need us 😊 #BuildWithColliers

Rated 5 out of 5 stars

Great staff

Great staff, helpful and friendly.

July 16, 2024
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Hi Agricul. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. We appreciate you 😊 #BuildWithColliers

Rated 5 out of 5 stars

Great service

Great service

July 17, 2024
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Hi Lee. We appreciate your feedback and support. Have a great week! See you again soon 😊 #BuildWithColliers

Rated 5 out of 5 stars

Very helpful

July 10, 2024
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Hi Trevor. Thank you for taking the time to leave us a review and 5-star rating. Have a great week. Shout if you need us 😊 #BuildWithColliers

Rated 5 out of 5 stars

All good but be better if you advised…

All good but be better if you advised when you were delivering, even the day would help if you can’t give a time

July 11, 2024
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Hi Gary. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. We apologise for the poor communication and hope we didn't cause you too much inconvenience 🙏

Rated 5 out of 5 stars

Fast Online Purchase Response & Collection

Purchased online fast response and ready to collect within the hour.

July 2, 2024
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Hi Kim. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. See you again soon 😊 #BuildWithColliers

Rated 5 out of 5 stars

Great service

Great service, delivery was very quick and came the next day

June 17, 2024
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Thank you for taking the time to leave us a review, really great to hear. See you soon. Have a great week 😊 #BuildWithColliers

Rated 5 out of 5 stars

Another good experience

Another good experience. Ordered sunday evening ready Monday morning although I wasn't expecting the products until Tuesday

June 16, 2024
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Hi Nick. Thank you for taking the time to leave us a review and 5-star rating. Have a great week. Shout if you need us 😊 #BuildWithColliers

Rated 5 out of 5 stars

Good Price and the delivery driver was…

Good Price and the delivery driver was very helpful 👍🏻👍🏻👍🏻

June 5, 2024
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Good morning. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. See you again soon 😊 #BuildWithColliers

Rated 4 out of 5 stars

Will use this company again

Ordered some mot type 1 subbase 2 bulk bags both even consistency quality material, and sand and blocks, they rang me to advise they were running a little late, but did deliver at new time given, and all at a good price👍

June 3, 2024
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Good morning. Thank you for taking the time to leave us a review and rating, and for supporting your local independent builders merchant. We appreciate you 😊 #BuildWithColliers

Rated 5 out of 5 stars

Excellent service

Excellent service

June 2, 2024
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Hi Steve. Thank you! We appreciate your feedback and support. See you again soon 😊 #BuildWithColliers

Rated 5 out of 5 stars

Great in store help and service and…

Great in store help and service and delivery driver was also very helpful in doing his best to position the goods exactly as needed. I highly recommend this building supplies company!

June 5, 2024
Unprompted review
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Hi Adrian. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. We appreciate you 😊 #BuildWithColliers

Rated 5 out of 5 stars

Excellent web site delivered on time …

Excellent web site delivery date confirmation by phone
Delivered as per instructions on time
Excellent service

June 2, 2024
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Hi David. Thank you for taking the time to leave us a review and 5-star rating. Have a great week. Shout if you need us 😊 #BuildWithColliers

Rated 5 out of 5 stars

Quick response and delivery

Quick response and delivery

May 30, 2024
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Good morning. Thank you for taking the time to leave us a review and rating. Great to hear! See you soon. Have a great week 😊 #BuildWithColliers

Rated 5 out of 5 stars

Fantastic fast and reliable service

Fantastic fast and reliable service

May 28, 2024
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Good morning. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. We appreciate you 😊 #BuildWithColliers

Rated 5 out of 5 stars

Cheerful and polite

Friendly and cheerful delivery driver. The two timber lengths have made a cracking raised bed!

May 20, 2024
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Hi Nicola. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. Have a great weekend 😊 #BuildWithColliers

Rated 4 out of 5 stars

Product as advised

Product as advised. Delivery man very friendly.

May 15, 2024
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Hi Dea. Thank you for taking the time to leave us a review and rating. See you soon. Have a great weekend 😊 #BuildWithColliers

Rated 5 out of 5 stars

Goods as ordered

Goods as ordered; helpful staff

May 20, 2024
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Hi Colin. We appreciate your feedback and support. See you again soon 😊 #BuildWithColliers

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