Got a call from C&C about 2 minutes after placing the order asking when I would like the goods delivered. Date was earlier than expected and I was kept up to date by phone on a slight delay due to tra... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered a 25kg bag of NHL on line to collect in-store. Soon afterwards another branch called and helpfully suggested picking it up at their location as it is an easier journey. I still picked it up in... See more
Company replied
Product ordered online (2 x 1 ton bags gravel) delivered within 48hrs, driver very helpful with positioning where requested on drive. Will use this company again definitely. Thanks
Company replied
After having been let down by another builders merchant, we called in to the yard of C and C in Ipswich. Gary couldn’t have been more helpful or friendly. He put the paving slabs on the ground so we c... See more
Company replied
Company details
- Paving Materials Supplier
- Building Materials Market
- Insulation Materials Store
- Lumber Store
- Natural Stone Supplier
- Sand and Gravel Supplier
Written by the company
Family Owned Independent Builders Merchant Providing Building, Landscaping & Timber Supplies to the Trade & Public. Serving North Essex and Suffolk
Contact info
11 London Road, CO3 0NT, Colchester, United Kingdom
- 01206 715500
- sales@colliercatchpole.co.uk
- colliercatchpole.co.uk
4.9
Excellent
520 reviews
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This company invites their customers to review, whether positive or negative
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Reply from Collier and Catchpole Ltd
Good morning. Thank you for taking the time to leave us a review and 5-star rating. Have a great week. Shout if you need us 😊 #BuildWithColliers
Good all round
Yes delivery on the date stated .spoke to the driver by ring and he put the pallet of things where I asked him to very efficiently and helpful. Many thanks.
May 15, 2024
Reply from Collier and Catchpole Ltd
Hi Joseph. So great to hear. We appreciate your feedback and support. See you again soon 😊 #BuildWithColliers
Collier & Catchpole - small but great!
Collier & Catchpole - this small independent builder's merchant is a breath of fresh air for me.
After trading for a while with the Big firms such as Jew####/Travis Per#### etc, then the personable and efficient service at Colliers and Catchpole is very welcome.
With prices often cheaper than their larger rivals, the future looks bright.
May 9, 2024
Reply from Collier and Catchpole Ltd
Good morning. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. See you again soon 😊 #BuildWithColliers
Friendly staff.
May 1, 2024
Reply from Collier and Catchpole Ltd
Hi Tim. Thank you for taking the time to leave us a review and rating. See you soon. Have a great end to the week 😊 #BuildWithColliers
Great service
In Colchester branch yesterday, dealt with Karl.. truly professional, fielded every question and super helpful in my decision making regarding block paving. Splitting my order into two different deliveries was no issue and my request for first drop off was clearly written in front of me. Top notch service… oh and the prices are really good too!
May 9, 2024
Unprompted review
Reply from Collier and Catchpole Ltd
Hi John. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. Great feedback! We appreciate you 😊 #BuildWithColliers
Reply from Collier and Catchpole Ltd
Hi Melvin. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant 😊 #BuildWithColliers
The customer service is excellent.
The customer service is excellent.
Positive shopping experience.
Staff are well trained and knowledgable who will go the extra mile to help.
Women are not laughed at or patronised as usually happens in an all male builder's environment!
April 29, 2024
Reply from Collier and Catchpole Ltd
Hi Louise. Thank you for taking the time to leave us such positive feedback and 5-star rating, and for supporting your local independent builders merchant. We appreciate you 😊 #BuildWithColliers
Courteous and polite
Was due to deliver on the Friday however the poor driver had an accident which we were informed about. They delivered the very next day with no problems at all. Courteous and polite driver
May 2, 2024
Reply from Collier and Catchpole Ltd
Hi Mick. Thank you for taking the time to leave us a review and 5-star rating, really great to hear. See you soon. Have a great weekend 😊 #BuildWithColliers
Very good communication
Very good communication and fast delivery,placed on my shared driveway great
Many thanks
April 29, 2024
Reply from Collier and Catchpole Ltd
Hi John. Thank you for taking the time to leave us a review and 5-star rating. See you again soon. Have a great weekend 😊 #BuildWithColliers
Reply from Collier and Catchpole Ltd
Hi Andy. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. See you again soon 😊 #BuildWithColliers
Easy to order
Easy to order, came faster than expected and the driver couldn’t have been more helpful
April 17, 2024
Reply from Collier and Catchpole Ltd
Hi IW. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. See you again soon 😊 #BuildWithColliers
Efficient and very helpful
March 28, 2024
Reply from Collier and Catchpole Ltd
Hi Jonathan. Thank you for taking the time to leave us a review, really great to hear. See you soon 😊 #BuildWithColliers
Ordered 2 bags of gravel
Ordered 2 bags of gravel. Both delivered early than planned but 1 was wrong. The driver came back the next day with the correct bag. Driver was superb. 4 out of 5 just because of the incorrect bag originally.
April 1, 2024
Reply from Collier and Catchpole Ltd
Hi Rupert. Apologies for the mix up, I hope it was corrected with minimal inconvenience. Thank you for taking the time to leave us a review and for supporting your local independent builders merchant. We appreciate you 😊 #BuildWithColliers
Excellent response time.
April 1, 2024
Reply from Collier and Catchpole Ltd
Hi Kevin. Thank you for taking the time to leave us a review and 5-star rating. Have a great week. Shout if you need us 😊 #BuildWithColliers
Reply from Collier and Catchpole Ltd
Hi Russell. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. See you again soon 😊 #BuildWithColliers
Great service and delivery team
Great speed of delivery, very helpful and patient delivery driver. The quality of the goods was as expected. Great service.
March 25, 2024
Reply from Collier and Catchpole Ltd
Hi John. Thank you for taking the time to leave us a review, really great to hear. See you soon. Have a great week 😊 #BuildWithColliers
Reply from Collier and Catchpole Ltd
Hi Ram. Thank you for taking the time to leave us a review and 5-star rating. We appreciate your feedback and support. See you again soon 😊 #BuildWithColliers
Very helpful and courteous staff
Very helpful and courteous staff. And ordering online is very easy to do.
I would always recommend this company.
March 1, 2024
Reply from Collier and Catchpole Ltd
Hi Maria. Thank you for taking the time to leave us a review and 5-star rating. Have a great week. Shout if you need us 😊 #BuildWithColliers
Some problems but dealt with.
I can’t give a 5 star review because my order was “missed” and I had to chase up on Saturday after the time limit for delivery had passed. I only live a few km from the store so was expecting fairly prompt delivery.
When I called to enquire they couldn’t even find my order number or name or address.
They called back later and said they would deliver Monday/Tuesday. This would have been too late as we needed it for the weekend.
Now I also can’t give a poor review because a very kind member of staff delivered my order in her own car after work on the Saturday. I was extremely grateful and the customer service was really good.
However, obviously I shouldn’t have had to chase up and she shouldn’t have had to do that in her own time so I can’t give a raving review.
February 25, 2024
Reply from Collier and Catchpole Ltd
Hi Kate. Thank you for taking the time to leave your feedback. We have updated our processes internally and informed the team. We can only apologise for your experience with us and hope next time, we can deliver a 5-star service. Have a great week 😊 #BuildWithColliers
Quick turnaround and helpful delivery…
Quick turnaround and helpful delivery guy. Thank you.
March 1, 2024
Reply from Collier and Catchpole Ltd
Hi Mick. Thank you for taking the time to leave us a review, really great to hear. See you soon. Have a great week 😊 #BuildWithColliers
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