Colorado Glasses Reviews 

269
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

DO NOT ORDER from them. I ordered two pairs months ago they did not fit. I returned them right away. They said they had just received them (even though tracking said they had them for awhile) and woul... See more

Rated 1 out of 5 stars

Ordered The Fiestas and received a damaged pair. I sent a message for a return through the website, and they responded via email requesting a picture of the damaged pair of glasses which I provided. T... See more

Rated 1 out of 5 stars

I'm experiencing the same issue as the reviewer directly below-I can't get a response from anyone! I ordered two pairs of glasses (one for myself and one as a gift) back in November 2018. A few weeks... See more

Rated 5 out of 5 stars

I've made two purchases from Colorado Glasses now, and Jeremiah has displayed the finest customer service I have ever experienced. You can tell his company is his baby and he respects and appreciates... See more

Company replied

Company details

  1. Sunglasses Store
  2. Clothing Store

Information provided by various external sources

We sell sunglasses designed for the Colorado Lifestyle


Contact info

1.9

Poor

TrustScore 2 out of 5

269 reviews

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No recent history of asking for reviews

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1.9

All reviews

(269)

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Rated 1 out of 5 stars

Shady customer service..

So I've got to say, I was all about these guys and their company when I received my first pair as a gift.. So after many compliments and "where did you get those", I decided to give a few pairs out myself as Christmas gifts this past year(2018).. Was super excited when my package arrived, opened it up and unfortunately one of the pairs were scratched on the lens.. I'm thinking, ah man, that's inconvenient, but I'm sure these guys will fix the problem.. Not so much.. We explained the problem to Jeremiah through email with an apologetic response saying the problem would be fixed, that he would look for the same model or similar and let us know.. We explained we weren't picky and understood they do small batch and there are limited choices and to let us know.. So after several weeks now and several emails to them at Colorado Glasses, we have yet to even get another response.. We are still hoping and waiting that they will correct the problem, but just wanted other customers to be aware of their poor customer service..

January 16, 2019
Unprompted review
Colorado Glasses logo

Reply from Colorado Glasses

For anyone reading this, this review is accurate. I had a lot going on and completely dropped the ball on this. We've done everything we can to make it right and (while we can't fix our mistake) I think we've come to the best possible resolution on this and hopefully this poor customer experience has been turned into a pretty great one. :) Our customer service isn't perfect, but when it's not we always do our best to make it right. - Jeremiah

Rated 5 out of 5 stars

I accidentally ordered the wrong pair…

I accidentally ordered the wrong pair of Colorado sunglasses and they promptly sent me a return label and sent the correct pair I wanted. I would recommend these sunglasses as I have had many compliments on them! I love the comfort and style of the Malcom Next.
Thank you so much!

September 29, 2018
Unprompted review
Rated 5 out of 5 stars

I recently ordered my first pair of…

I recently ordered my first pair of glasses from Colorado Glasses and they are my #1 all time favorite! Best fit ever and great compny! I see why they were recommended by someone who has ordered several pairs from them!

September 27, 2018
Unprompted review
Rated 5 out of 5 stars

great customer service

great customer service
these guys treat their customers like family - I've talked with both Jeremiah and Clayton and always left the conversation feeling like I was more than just another sale. Great product and great warranty policy too

September 25, 2018
Unprompted review
Rated 5 out of 5 stars

I love these sunglasses!

I love these sunglasses! They are stylish and sturdy. The company also has a great warranty program and website is super easy to use.

September 24, 2018
Unprompted review
Rated 5 out of 5 stars

Great glasses at a great price

Great glasses at a great price! The pair I ordered were for a small to medium face, and work perfectly for me. My eyelashes don't touch the lens, the polarized lens is very nice to look through, and the bamboo bows are very comfortable. Love them!

September 24, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Excellent service, good and fast response to questions and a very nice product. I would recommend it.

September 21, 2018
Unprompted review
Rated 5 out of 5 stars

Great deal

Great deal, stylish glasses and happy to support small businesses.

tom

p.s. Hi Tim

September 19, 2018
Unprompted review

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