colorland. Reviews 11,192

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

I order hier since many years. Quality is great. There are too many formats available and maybe it's a good thing because the books are different every year :)

Rated 5 out of 5 stars

The service and customer support is amazing! I have done more than 10 photoalbums and the one time I had a problem, they fixed it right away. This gives you a feeling that you can trust the busines... See more

Rated 5 out of 5 stars

I was a bit skeptical because I used photos from my smartphone. When I received my book, I was surprised with quality even with photos from smartphone. After it, I order two new books, and they look a... See more

Rated 5 out of 5 stars

I liked the quality of the books. The software is user friendly. A bit limited in the designs but for me who likes it simple and elegant it was more then enough. The contact with customer service w... See more

Company details

Information provided by various external sources

Colorland ist eine Digital-Druckerei, die von einem Fotografie-Liebhaber-Team gegründet wurde. Wir möchten dennoch nicht schlichtweg als ein Online-Dienstleister für personalisierte Fotoprodukte eingestuft werden. Mit uns ist es möglich, die besten Lebensmomente festzuhalten, um sie dann immer wieder genießen zu können! Unter Produkten in bester Qualität finden Sie: Fotobücher, Fotokalender, Leinwände, Fotoabzüge, Fototassen und viele andere! Mehr erfahren auf: https://www.colorland.com/de


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

11K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

Everything ok as usual.

Everything ok as usual.
The paper quality is worse (thinner) in the A3 calendar compared to the year before. This is the reason for the missing star

January 24, 2020
Unprompted review
Rated 1 out of 5 stars

SHOCKING service

SHOCKING service
I sent 2 family photos after a bereavement and I received a zoomed in picture totally taking out the background and relevant sunset
I contacted them and initially they said I had altered the picture
I sent them a picture of the canvass received and the 2 pictures I had sent... They again claimed I had altered it... Shocking
I have 4 canvasses now of a picture half the size I ordered
There alleged technical support team agreed with colorland.. Surprisingly
I have over a dozen canvasses from vista print and photo shop with no complaints
This company is based in America and it clearly must be the wild West because they are titak
COWBOYS
Stay well clear

December 8, 2018
Unprompted review
colorland. logo

Reply from colorland.

Hallo Kenneth,
vielen Dank für Ihre Nachricht!

Es tut uns sehr leid, dass Sie unzufrieden sind.
Allerdings haben unsere Mitarbeiter die Reklamation gründlich geprüft und das war nicht unser Fehler.

Falls Sie noch Fragen haben wenden Sie sich bitte an uns unter info.uk@colorland.com

MfG,
Ihr Colorland Team

Rated 2 out of 5 stars

The pictures came out very grainy :(

So a little bit of update:
I got a response to my review from Colorland in the language I don't understand! Very professional 😂

Review
I am a little bit confused as why the ratings are so high for the end product from this company. I received the book, which looks great until I open it. The process of making the book was very simple and enjoyable. There is a great choice of templates for any occasion. However, the quality of the pictures is very poor, very granular. I have had quite a few of these pictures printed out in a large format (A4 or even A3) and they came back very sharp, so it isn’t a problem with the quality of the pictures. Not sure, if I am just being unlucky and it is one off or not, but I am not happy with end product at all. I made one book in the past and I was very happy with it, I just wish I remembered the name of the company I used at that time.

October 27, 2018
Unprompted review
colorland. logo

Reply from colorland.

Magdalena,

You have left an opinion on german Trustpilot and that is why the answer you have received was written in german. In case of any questions or complaints, we would kindly ask you to contact the british customer service.


Hallo Magdalena,
vielen Dank für Ihre Bewertung!

Es tut uns sehr leid, dass Sie mit der Qualität nicht zufrieden sind.
Allerdings hängt die Bildqualität von vielen Faktoren ab. Auf unserer Seite im Tab Hilfe&Kontakt können Sie alles finden.
Außerdem falls Sie unzufrieden sind, können Sie sich an unsere Reklamationsabtelung wenden und wie werden alles prüfen.

MfG,
Ihr Colorland Team

Rated 5 out of 5 stars

Excelent service

It was the first time I've used Colorland and I am impressed. The photobook was easy to put together, arrived on time and the final product looks great. I've used other companies before and a few were disappointing. But that is not the case with Colorland. Would highly recommend!

September 29, 2018
Unprompted review
Rated 5 out of 5 stars

I liked the quality of the books.

I liked the quality of the books.
The software is user friendly.
A bit limited in the designs but for me who likes it simple and elegant it was more then enough.
The contact with customer service was good. I used the chat and got the help I needed even if you do not get the answers right away.

August 12, 2018
Unprompted review
Rated 3 out of 5 stars

Very hard to access website

I purchased a groupon voucher for 100 page booklet. only to find that I cannot access your website without altering settings on my computer and therefor compromising my PC security. As per an answer you gave to someone else with similar problems earlier this year I downloaded Google Chrome only to find I got the same message. After some messing about. I have now managed to access the site but somewhere it should say nit easy to use with iPad!

March 2, 2018
Unprompted review
Rated 1 out of 5 stars

Beware!

I purchased a voucher for a 100 page photo book through Groupon. However, I cannot access Colorland's website without altering settings in my computer to enable RC4 cipher which is "no longer cryptographically safe" and is not supported by Internet Explorer 11. As I do not wish to compromise the security of my data, I will not be proceeding with this photo book and will therefore have to forfeit my payment.

January 2, 2018
Unprompted review
colorland. logo

Reply from colorland.

Dear Customer,
thank you for taking the time to notify us of your experience with our website.

We appreciate you voicing your concerns to us. Please know that we have every desire to address your needs and your opinion would help us make a website more user-friendly. We are constantly working on improvement of our website and photo editor.
Nevetherless, please note that our website works best with the Mozilla Firefox or Google Chrome which would help prevent security problems.

In addition, if you would give us more details at: info.de@colorland.com we would be able to help you with any more concerns!

Kindest regards,
Colorland Team

Rated 5 out of 5 stars

Excellent photo book

Bought a 100 page photo book from Groupon, this was very easy to put together, the book arrived just over a week after I submitted my finished order, very pleased with the product

November 2, 2017
Unprompted review
Rated 5 out of 5 stars

Beautiful quality

Beautiful quality, good delivery, well protected and fast. What impressed me most was the quality of photos that were printed across 2 pages e.g. panoramas, you cannot see any interruption in the photo and the quality is still great. Very much recommend. Thanks!!

October 11, 2017
Unprompted review

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